Ive been a loyal trade customer for years,never missed my invoice payments.Was a lovely,friendly face to face company,,,then closed my branch and went online only.Cant even get a person unless it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been a trade customer with qualtex Manchester for 1 year they are fantastic my account manager Tracey is always helpful and she sorts out problems quickly. I will not buy from anywhere else
STILL NO PART, STILL NO REFUND AFTER A MONTH I ordered a part for my refrigerator on 5th Sept which was pad for online. I HAVE STILL NOT RECEIVED IT! I’ve been in constant discussion with customer... See more
Ordered 2 replacement hoover pipes on Amazon and only 1 arrived. Looked at the comments section for said item on Amazon and EBay and low and behold the same problems for other customers and some of th... See more
Company details
Information provided by various external sources
Qualtex, worldwide distributors of pattern and original domestic appliance spare parts
Contact info
Denton Hall Farm Road, M34 2SX, Denton, United Kingdom
- www.qualtexuk.com
1.6
Bad
24 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cooker Hood Filter Instructions
Just fitting a replacement cooker hood filter, very strange instructions! They say "Insert with the striped side inside" This suggests upward. There is no striped side! Only a side covered in dots and a printed instruction on it saying "Print side down" which is the opposite! I have fitted it with the print side down!
Can you clarify this?
21 November 2021
Unprompted review
Just to let everyone know what this…
Just to let everyone know what this large company did to my small business. I have been dealing with this company for quite a few years now mainly purchasing hoover parts. Recently They blocked my pass word so I couldn't gain access to my account. I phoned them up and eventually I spoke to someone who told me that I was compelled to spend a certain amount of money each month in order to keep my account. As I couldn't guarantee this amount, they closed my account and refused to speak to me.
As a result of covid and business going bust somehow I have managed to keep going. As a result of this action by Qualtex I am now struggling to serve my customers and keep my business going. This is quite clearly a giant company railroading the small business man out of business. This is a pathetic action by a large company.
28 September 2021
Unprompted review
I ordered a battery charger for aDyson…
ÍI ordered a battery charger for aDyson dc16 vacume cleaner it arrived on 6/14/21.I returned it on same day.Never received my REFUND. Very dissatisfied with Qualtex and ebay.Im working with BBB Now.Will See.
22 July 2021
Unprompted review
Reply from Qualtex Global
Hi Rick, I'm sorry to hear this. I have passed this on to the relevant team who will contact you to resolve the problem. I hope this helps. Kind Regards, Qualtex.
so after 30 years of trading with this…
so after 30 years of trading with this company they first of all tell me that there is no longer a next day delivery which as a self employed domestic appliance engineer is not good as i cannot offer such a quick service to my customers .but just before xmas i ordered some parts on the saturday on thursday still not arrived and was told not even picked i now HAD to get from somewhere else and cancelled my order to which they now cancelled my account. if they still provided a good service i would sill be buying but to cancell my account i think is disgusting
2 January 2020
Unprompted review
Reply from Qualtex Global
Hi Richard,
I’m sorry to hear this, Unfortunately at the time of your order we was experiencing a high volume of orders on top of this it was our peak period of the season. Due to the extra volume some orders had been delayed while we cleared the extra volume and backlog of orders. We sent an email out via our marketing to inform customers of the situation and that we was trying our best to minimise the impact. I can only apologise for the service you received at that time. If you would like further information on the closure of your account please contact us via email on customerservice@qualtex-global.com the team will be happy to assist you.
Kind Regards,
David
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.