QP Jewellers Reviews 

Quality of the product and the care taken in making it.
Communication during progress.

1 star is far too many for the company that clearly has fraudulent activity occurring on a daily basis!
All of the replies to bad reviews are the same, all the reviews are pretty much the same. “Still waiting for goods”!
Too many people have been ripped off by this sham company that is under 2 directors that also have their names on several other directorships!
We never, like so many others, bothered reading reviews on companies prior to using this one, but it has made us nervous about on line shopping!
In essence, DO NOT USE unless you have the cash to spare!
ABSOLUTE JOKE

still waiting on an order to be delivered, ordered it in novemeber and advertised delivery was 3rd december, emailed week before xmas and got an out of office

I ordered an item on 18 December. I was also given the delivery date of the 02/01/2026 and have called every day since then. The customer service line for all of the Roxoa Group companies state the office as closed with lines open Mon-Fri 9am-5pm- they have not been open at all. No response to any emails or on socials. Trading standards will need to be advised. Roxoa Group directors (available from companies house) are still allowing sales advertisements daily on socials which leads me to believe that fraudulent activity is being permitted- you cannot continue to sell if you are not able to fulfil orders.

If it was possible, i would give them minus 5 stars.

Contact number is permanently saying the office is closed. I have sent messages via email and their website but all you get is automated responses.

I placed an order in November for a Christmas gift and was given a delivery date of 15th December. 17th December it had not arrived so I emailed them. Automated response. Have tried severally times to contact them but they make zero effort to sort out any issues. They just blame fulfilment centre or delivery delays.

My advice is to take your business elsewhere. Do not trust this company with your order.

I have given them until Monday to contact me and will then start a chargeback.

Completely unacceptable service. If you don't want your company to go bankrupt, you need to sort yourselves out.

I like many others brought a gift ready for Christmas and it didn't arrive in time, i should have gone on here to read some of the reviews.
I emailed them to find out where my gift was and they said there was a delay and they will cancel my order and get my money back which is appreciated.
The customer service team then went on holiday, which is fair enough but its now after the holidays and i still haven't received my refund. Have emailed them again this week but still waiting for a response.

Bought my wife a ruby pendant for are wedding anniversary they kept me informed every step of the way

Ref 189519936, I ordered a necklace on the 19/12/2025, not received as yet, However, i was given the delivery date of the 02/01/2026, I have called the QP customer service line, which always states their office is closed, I have also emailed them, and received no response, My next step will be to contact my bank. Dreadful service thus far.
...... QP jewellers have now contacted myself, Asking if I would email them, Regarding my review, Which i have done, As I suspected, There was no response whatsoever, I will now contact my bank to hopefully receive my money back,
Do not use this company, There is something very wrong....

I bought a bracelet last year for my wife’s Christmas present. It was promised by two days before Christmas but arrived a day or two after. They were good about the delay and offered something to make up for the delay. Though a bit disappointed, I was happy with their response. So, this year I ordered a ring for my wife’s Christmas gift on 9 December. Estimated delivery 22 December. Since then, I have received no updates on my order status. In addition, I only found out they had given customer service staff holidays until the first week of January. No gift for my wife on Christmas day, and I’m still unable to tell my wife when her gift will arrive. I understand there can be delays. So don’t tell people an estimated delivery date before Christmas. This seems like a pure sales tactic to get people to buy. Also, it’s commendable to give customer service the time off (assuming the motivation is truly generosity) but this should be clearly communicated. It is very, very unlikely I will order here again. As the reviews here indicate, this is not an isolated incident.

I am extremely disappointed with QP Jewellers. I placed an order for a ring on the 26th November intended for my daughter's 40th birthday. I was given a delivery date for the 17th December which came and went and it is now the 30th December and I have still not received the ring or any communication from QP Jewellers in regards to an update.

I have tried calling and emailing and keep receiving the out of office holiday response.

It is my daughter's birthday in four days time and the status timeline is still showing that the ring is being crafted.

I am now frantically trying to find an alternative gift but delivery dates as expected will exceed my daughter's birthday which means I will have nothing to present to my daughter on what should be a happy joyous celebration but thanks to QP Jewellers, this will not be the case.

I have read many other recent reviews of a similar nature and am absolutely disgusted how QP could mislead people like this especially during the festive period. I can see other similar reviews left at the beginning of the year so this is clearly an ongoing issue that is yet to be resolved.

I strongly advice people not to order with QP Jewellers to avoid significant disappointment.

It seems my complaint is the same as many others. I received a delayed notification on Dec 25th (It was ordered Nov 30th) when delivery was meant to be a week before and in time for Xmas.

At the very least you could have communicated with customers so we could make alternative arrangements or not place the order if there were delays expected - very poor and not what is expected in todays modern society.

Lets see what QP do in terms of restoring customer faith in their brand and reputation!

Had to give 1 star just to put a review on ere otherwise it would be a minus number…. Disappointing and disgusting behaviour.
Ordered a necklace and earrings for my wife for Christmas spent over £700, delivery date 19th December, this came and went, nothing to give her on Christmas Day as you can appreciate this was disappointing, was really upsetting when am there opening up presents and she’s got nothing to open on Christmas Day, absolutely disgusting from QP jewellers, had no email saying there were any issues until I sent them an email 22nd December, generic email back saying problems sending out orders and they’ve given the staff Christmas holidays off, absolutely unacceptable, QP Jewellers own up to your F — up, your taking money from customers knowing full well you couldn’t deliver in time for Christmas.
It’s a wonder you have a business treating customers like this.
No time to get something else, nor was this just a few pounds spent..

I also see that QP Jewellers reply in this review section, please Director of Customer Experience, I don’t want to hear the bullcrap of “we have experienced delays due to oversea and customs delays” absolutely nonsense, how come we can order items from mainland China and these items get to us in due process. Don’t tell me what you think I want to hear, think of the paying customers who you are letting down especially at Christmas.

Please anyone reading this please think long and hard before you make a decision when buying from QP Jewellers….
If I was you I would spend my money elsewhere. Seriously I would.

Just an update, sent multiple emails asking them to cancel orders, eventually had an email back from them telling me how sorry they are for the delays in sending out the orders, but if you look QP jewellers were having issues back in September, so why were they taking money from customers knowing they weren’t going to get delivered, a load of bullcrap.
So in this email they said they were going to refund my monies. This was 5 days ago…still no refund..
Had enough now will be contacting my credit card provider and asking them to deal with it, also I will be sending a letter to Trading Standards telling them about the awful service these idiots are giving.
So anyone requesting a refund good luck, get a hold of you credit card provider and put a chargeback in.

Please please anyone reading this and then still thinking of buying from this company BEAWARE.
Go somewhere else seriously……

My son ordered a necklace as a Xmas gift weeks ago. Est delivery date 19 Dec. obviously not received and now they are closed till Jan. They are giving the staff the hols so they don’t need to deal with the disappointed customers screaming at them. Absolutely disgraceful.
Where are people meant to find hundreds of pounds to buy replacement gifts. Shame on you QP Jewellers

Purchased a Peridot Necklace at the end of November. Gave me an estimated delivery date of 15th December.
Absolutley no sign of it.
Customer service is abysmal.
No Live Chat on the website.
Phone number just cuts off.
I got one response from many messages I sent - simply saying "they dont have a deilvery date".
Awful company - DO NOT BUY FROM HERE.
If the price seems to good to be true - it is!
The same product is listed as IN STOCK on their website, DO NOT TRUST the LIES on their website.
Its simply a money capture excercise. Once they have your money, then can just take their time.
On the one message I recieved back after some delay, they offered a 5% refund - but of course - Now Silent - no means of how this refund will be processed, and now my partner will not have her main gift for Christmas Day.
Absolutely disgusted.
DO NOT BUY FROM THESE

I ordered a Christmas gift for my wife on 29/11/25 with a delivery date of 15/12/25. It’s now 18/12 and no delivery. Ok maybe a slight delay but I’ve just received an email telling me that Customer Services closes tomorrow 19/12 until after Christmas to allow employees to spend the holiday period with families. I tried phoning but rings twice and stops. I’ve emailed and await a reply: watch this space. But far from happy with the service and notifications.

Ordered a ring on Dec 2. Since then I have not received any correspondence, delivery date was down as 15.12.25. Nothing came. Since then I've been trying to contact them to no avail, no email response, when I call the phone cuts out after one ring or says no one is available. This is someone's Cmas present which has now been ruined (I doubt I'll reveive this 15th of Jan never mind 15th Dec) I will be asking for my money back before I've even received this piece. Is this company a real company? I do not know, I would avoid.

I placed an order on 1 December and was told it was due for delivery on 15 December. I heard that the order was being “crafted”. I have heard nothing since. There are other items that could be delivered next day and I have enquired about changing the order so it can be received before Christmas. Again I have heard nothing. I have no idea if my order that I specifically ordered because it was due to be received on 15 December, before Christmas. I have asked that someone contact me urgently and I haven’t heard anything. It’s extremely frustrating.

Poor communication. Order not received then when expected delivery date arrived was offer a refund then communication stopped. Scammers

I bought a lovely sapphire pendant 18 months ago. The sapphire fell out last week. Fortunately I felt it land in my lap. QP will not fix or replace the setting. They suggest I take it to a jeweller to get it fixed or buy it again from them! I had only worn it 3 times. I wouldn't buy anything from them again.