Qatar Airways Reviews 

Horrible ..
don’t know how to handle problems.. communication very poor .. staff not professional .

Flight was cancelled staying "We're rebuilding our network, and significantly increasing our destinations" which is a wild thing to say to someone who's honeymoon youve cancelled. Customer service agent then said "to clairfy, we haven't cancelled youre honeymoon we've cancelled your flight" which is so ridiculous.

Flight cancelled in April, still waiting on a refund in July as my account i paid from is now closed. To refund to a new account is a ridiculously long winded process with emails moving at the pace of a snail in wet concrete. This airline is impossible to deal with and I will never ever be booking with them again. Flights rebooked through BA while qatar keep my 2.3THOUSAND POUNDS.

Qatar airways has the worst customer service I have ever seen. Me and my 3 year old son was denied boarding in 2025 for unnecessary reasons on incorrectly interpreting temper tantrums to signs of medical emergency. Even though I raised a formal complaint through their customer service, they did not take any actions so far. I had an emotional trauma as I was travelling alone with my child and never expected this would happen. Also, it was a long flight journey which eventually cost me extra pounds to take the ticket again the next day.

They canceled the flight, we have to pay cancelation fee!
We got the notice on 22th of July that our flight on 19th of December is canceled. Not clear what is the reason. But I cannot understand why I have to pay a cancelation fee. This is totally ridiculous!
No Qatar!

We flew business class on Zurich-Doha and economy class on Dubai-Zurich. The difference in the quality of service provided was just abysmal... Business class was absolutely the best experience we've had in business: very comfortable leather seats, personalised service on-board by staff, superb meals, etc... The economy class was extremely disappointing and probably one of the worst experienced: narrow and uncomfortable seats, the staff don't come when you ring them from your seat, poor choice of entertainment and we had only one meal (for a 7 hour flight) that was a disgusting breakfast. Not sure but I would call this experience a "social discrimination "...

Don’t join the privilege club I made the mistake of joining, there is no way to cancel your subscription. I joined last year, but due to changing circumstances wanted to cancel this year. There is no way to cancel on the website or app. I contacted support numerous times and keep getting fobbed of my AI or incompetent support. Saying ‘go to the my subscription tab and select cancel.’ There is no such tab on their website or app. I’m £1000 down and very frustrated!

Cabin fru and hotel aldo longe no good servise

I chose Qatar Airways specifically because I wanted to explore Doha during my 14-hour transit.

Before travelling, I contacted Qatar Airways by email and was told to visit the Discover Qatar Transit Desk upon arrival to obtain a transit visa.

Based on that advice, I intentionally booked a long layover instead of a shorter connection.

After arriving at Hamad International Airport, I was sent from one counter to another for nearly an hour before being told to speak with a senior immigration officer. The officer simply told me that he could not issue me a transit visa. No reason was provided.

I hold a valid UK residence permit, had a confirmed onward Qatar Airways ticket, and met the transit requirements I had been advised about before travelling.

What disappointed me most was the lack of transparency. Airport staff told me that the policy for some nationalities had changed, yet this was not clearly communicated before travel. If that is true, why are passengers still being encouraged to plan stopovers?

If some passengers are unlikely to be permitted to enter Qatar during transit, Qatar Airways should clearly state this before people buy tickets and plan their journeys.

I have travelled with Emirates, Etihad and Turkish Airlines and have never experienced this level of confusion or uncertainty.

This review is not about being refused entry. Every country has that right. It is about providing passengers with clear, accurate and consistent information before they spend their money and make travel plans.

I hope Qatar Airways reviews its communication so that other travellers do not go through the same experience.

Came from Doha to Dublin on 19th July. Aircraft was really hot through the journey. Flight attendants were rude (looking down on us I was with my two young daughters, we’re African). She skipped asking my daughter for drink despite her clearly awake and in the inside seat. I have to call her back, they don’t even aknlowedge a thank you from me couple of times. Near landing they asked us to put the tray up without collecting the horrible juice they served before landing, I had to open a bottle to empty the plastic cup before it spill with landing. Never had such bad treatment on a flight before. Good thing is takeoff and landing were smooth.ast thing seats are really really tight and cramped together.

Stranded in Frankfurt by the “World’s Best Airline”
On 27 March 2026, my spouse and I were left stranded at Frankfurt Airport after Qatar Airways rebooked our return flight to Copenhagen, without arranging any onward transport to get us to our final destination. Under EU law, airlines are obligated to re-route passengers in this situation – Qatar Airways did not. We had no choice but to pay for new flight tickets ourselves to get home.
We contacted Qatar Airways with full documentation and a formal request for reimbursement, but didn’t get any response from Qatar Airways at all !!!
It’s disappointing to experience this kind of treatment from an airline that markets itself so heavily as the “World’s Best Airline.” Based on this experience, I cannot recommend Qatar Airways and would think twice before booking with them again.

Still waiting on a refund for cancelled flight 5 months later. Have called Qatar over 5 times and no progress. They make it incredibly difficult to access the booking details as i have to provide - name, email, phone number, booking date and as it was booked by ATS I don’t know which email or number was used for the booking.

My flight got cancelled and I requested a refund. I’ve been waiting over two months and calling them every week asking what’s the situation but every single time they tell me they just escalated the situation to the proper team. Their own policy states that they complete the refund within 28 days. I find this outrageous.

Cancelled & refunded a flight from EU, without any option to rebook or reroute, causing for frustration and additional costs via alternative airlines.
Disappointed by the way they handled my case, simply rejecting all requests for compensation and support (not even the phone bill, holding for 2hrs)

Working a scam here , cancel flight , offer to cancel , take it up , full total showing then send much smaller amount to credit card . Underhand in the extreme .

I have been waiting for my refund for over 5 months now . I requested a refund from them due to the war in March but till now l am still waiting. Their excuse is that they are waiting on the airline however l contacted Qatar airways to find out what the hold up is they said they have given the agent the refund they even gave me the refund voucher sent to flight catchers. This is becoming more stressful and affecting my mental health.

I booked a flight from Berlin to Islamabad with Qatar Airways via lastminute.com. At the airport, I was denied boarding despite having a valid German passport and a valid multiple-entry visa for Pakistan. The ticket went unused. The following day, I was able to travel to Pakistan without any issues using a newly purchased ticket. Since then, I have been passed back and forth between lastminute.com and Qatar Airways without receiving a satisfactory resolution. I recommend carefully checking how such cases are handled before booking.

Not trustworthy at all, in May 2026 I received a email stating that I had changed my mobile number and email address. This was obviously fraud so I called Qatar within 10 minutes and blocked this. Last month I wanted to book a flight using my airmiles and I noticed my air miles were gone. According to my statement the airmiles were used to book a international flight a week after I reported and blocked the attempted hack. 1 month later no refund of air miles or feedback.

Absolutely TERRIBLE Company. Do not trust these people. They lie, are dishonest and leave you stranded.
I have been flying with Qatar for a few years and since February 2026 onwards the standards of service are absolutely shocking.
There was a flight I was on from DXB to DOHA ON Sunday afternoon, which was delayed.
I told them I needed to be in Manchester on my schedule Sunday and I was happy to travel with another airline if they could not guarantee I would get there on time.
They told me directly the airline informed them they were going to hold my connecting flight in Doha as it would not be a long wait at all.
When it became over 1.5 hours I asked them to let me take my bags and I would catch another flight with another airline to which they told me it was "not possible to do this."
After another 45 minutes waiting they agreed they could take my baggage off the aircraft, but by now it weas tool late for me to get the alternate flight with another airline.
So I flew to Doha and...the flight was missed and so was the next one! They scheduled me to be on an overnight flight via Munich, landing in Manchester at 09:45 Monday morning, which was impossible for me to make my meetings for, so I refused this as it was not in my agreement.
I told them I can still make a flight in Dubai but I need to catch the flight back.

The representative made me sign a document I told her did not look correct as I just wanted to return to Dubai (albeit I told them at their expense for their lies in the flight waiting for me.

They gave me a ticket for 7:00pm return to Dubai and I made a new flight with another airline at 03:00am which got me into Manchester at 08:20am Monday morning (I made my meeting with 15 minutes to spare).

Since Monday I have been speaking with the Gold Contact whatsapp agents requesting they refund me the part of the flight from DOHA > MANCHESTER, since they did not offer me the flight I paid for and it would make me late. They LIED AGAIN, and told me I need to complete the return part of the journey before requesting a refund for this part of the flight.

For several days I have been requesting updates on this as it did not seem right. I started to get calls from a London number on Tuesday and when I called it back it answered like a fax machine horrible noise. I did try several times but same thing kept happening.

So I am due to fly back to DXB from Manchester tonight and I receive a call at 07:30am this morning (same day as flight) to tell me my flight is cancelled, they are refunding me a little over £2,100 and they charged me for the flight from Doha to Dubai.

I know this is not a European rules-based airline, but if it was, they would be in som many breaches.

I have spent the whole day trying to get someone with authority to speak to me, which has not happened at all. Then I check my app and it shows my flight is still going ahead for me!

So I called them at 13:00pm to confirm and they told me I am not scheduled to fly, despite the app telling me I am.

Again, I requested to speak to a supervisor or a manager but they insist this is not possible.

So now I am stranded in the UK and need to book a new flight with an alternate provider.

I have several flights with Qatar booked already in advance (usual for me to book 3 months in advance) which I have asked them to cancel. They informed me since one flight has a guest travelling I will be charged $25 per booking cancellation fee. I asked them to forgo this charge as a gesture of goodwill for all the issues they have caused me and they refused citing "the process will not let me."

I asked them to put me in touch with the person who is charge of the process but they cannot.

So in summary:

1. They lied about the aircraft waiting in Doha
2. They lied about my transfer back to Dubai being met at their cost.
3. They lied about my getting a refund once my return journey was completed.
4. They refuse to put me in touch with a person who can refund less than $150 in charges a gesture of goodwill.

DO NOT TRUST THIS COMPANY FOR ANY IMPORTANT TRAVEL YOU MAY HAVE.

They were excellent right up until February 2026. The worst part of this really is that the onboard experience and Business / First lounges are excellent in Hammad International Airport.....but sadly they have no concept of customer care.

TICKETS NUMBER 7952122637042 BOOKING REFERENCE. FHTEZG

I am a disabled person unable to walk and required my medical needs to be carried with me due to excessive weight loss. I have had bad experiences from budget airlines but never expected the same for Qatar Airlines ! I can see the rating on TP to be totally justified. I am also aware of budget airlines ( now Qatar Air too) offering great services in form but totally not in substance.

I am travelling to Brisbane Australia on what may be my final long trip with my wife to visit our daughter and family and to welcome our new expected grandchild and our precious granddaughter.
Following Post booking confirmation, I have made several endeavours to get a response by email to their speak....email address giving a total breakdown of my weight and itemisation of all equipment along with the Relevant medical docs.for verification purposes. Having not heard for many days the following exacerbated anxiety, I have followed by several telephone numbers within the UK without human contact. ..and the usual "we are experiencing a high level of call..." messages. I have made complaints recently against Wizzair to the CAA citing the necessary regulations which have to be applied and will await the response of the current issue with Qatar. I have included my reference numbers for Qatar Air to respond and shall update post Qatar Air response (if any ) below. Qatar Air needs to get their act together or risk loosing business. This is a genuine complaint which can be verified easily.

My flight was on 5th of May early morning and 4th evening i was in ED due to very high blood pressure and couldn't fly .I have submitted all the documents from the doctors to Qatar Airways this was happened on 4th May 2026 . Today I received the letter saying they won't refund the money fully unless it is terminal illness or communicable disease .I can't understand they are saying high BP is not Medical Emergency and it took more than 2 months to give decision that is on 15th July 2026and the money they will refund only 1/3 Rd of the flight ticket. Worst service for costumer service very bad experience