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Purl Soho Reviews 

2,401
•
TrustScore 5 out of 5

4.9

Yarn Store
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Review summary

Created with AI, based on recent reviews

Considering 1,632 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the high quality of the products, particularly the beautiful, soft yarns that are a joy to work with. The ordering process is highlighted as easy and straightforward, complemented by excellent customer service providing quick, friendly, and effective support. Reviewers appreciate the fast and timely delivery, with orders consistently arriving well-packed and often sooner than anticipated. Many are pleased with accurate product descriptions, the gorgeous, vibrant colors, and valuable resources like free patterns and helpful videos.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the beautiful,... See more

Quality

Users describe positive interactions with quality, consistently praising the beauty, softness, and overall... See more

Order

Reviewers consistently express satisfaction with the ordering process, highlighting its ease and efficiency.... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and prompt... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Linen Quill is gorgeous! Super soft, a bit rustic, perfect for my project (a self-drafted, top-down, drapey tunic), and even better than expected after seeing several raves by YouTube podcasters. M... See more

Rated 5 out of 5 stars

I love all Purl Soho's yarns -- and their patterns. I have just finished a child's pullover using 2 kinds of cotton: Serif and Cotton Pure, and I loved both. The pattern, like all PS's designs, was cl... See more

Rated 5 out of 5 stars

Such a great website! Easy to navigate, much help and information, and so many amazing yarns. Accurate descriptions, advice on substituting, and almost best of all is the way it’s all presented - ju... See more

Rated 5 out of 5 stars

The cotton/yak wool has arrived safely. I'm thrilled with the colour and texture. I haven't begun making the toddler sweater yet as my fingernails are dry and splitting from the cold weather here. I... See more

Company details

  1. Yarn Store
  2. Craft Store
  3. Handicraft
  4. Knit Shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,401)

1,502 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

So helpful

So helpful. So pleasant. So responsive...very unusual these days. PurlSoHo folks are a joy to work with. I have purchased from them for years and they only get better. Thank you PurlSoHo staff! And the products are fantastic!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

I’m always hesitant to order yarn…

I’m always hesitant to order yarn online but really wanted to knit the Fresh Picked pot holders. My yarn arrived quickly and even better, the colors were just as they looked online. Knitting the potholders is a lot of fun.

5 June 2026
Rated 5 out of 5 stars

I love purl soho

I love purl soho. Some years ago I had visited their shop in soho and fell in love with all their products. I was told they also have a web site since I don't live in New York! I had order many yarns and patterns and enjoyed my knitting and crocheting projects. Best web site for knitters and crafters 🥰

3 June 2026
Rated 5 out of 5 stars

You guys are absolutely amazing

You guys are absolutely amazing! I have always been 100% satisfied with each order I’ve place with you. In this world of disappearing customer service, you still go above and beyond in every aspect. You have a lifetime customer in me!!

3 June 2026
Rated 1 out of 5 stars

I wanted to make the potholders you…

I wanted to make the potholders you showed, but the yarn was not available. Frustrating to see something advertized currently that is not available.

2 June 2026
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Reply from Purl Soho

We are so sorry that some colors of Japanese Denim Cotton are currently out of stock. We recently launched this yarn, and some colors sold more quickly than we expected! We’re eager to chat further about your project and would love to know which potholders you were interested in making. We are always more than happy to do a deep dive of our inventory to see if there’s anything we can do to help, and have reached out to you directly from customerservice@purlsoho.com! We’ll be on the lookout for your reply, and please don’t hesitate to let us know if you have any other questions or concerns.

For some more information on Japanese Denim Cotton, we’re in the midst of restocking this yarn and are expecting out-of-stock colors back at the beginning of August. We truly never want to cause any disappointment, so we really appreciate you sharing your experience with us so we can assist. We’re so grateful that people really love this yarn (as do we!) and are working hard to get this yarn back on the shelves!

Rated 5 out of 5 stars

Love echo wool

My yarn arrived nicely packaged. It shipped quickly, and the quality of the yarn was beautiful. I included a question with my order and received a prompt response back. I am very satisfied.

30 May 2026

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