PureTalk Reviews 

Pure Talks customer service is excellent. They take care of any issues you are having immediately, no transferring to other departments. Amanda deserves an extra star for today, she is a great representative of your company, fast and efficient.

Kayla was very professional and got me taken care of in a timely manner. Our family has really appreciated the service we get at Puretalk

Very efficient and thorough !!!
Good enough !!!

This is an awesome company we've been customers for several years and never had any problems. If I need to call them my call is answered quickly and the employees are always courteous and friendly and helpful. I have recommended this company to everyone. Also have had a couple of people switch over to Puretalk, and they are very happy with the service also. Never any surprise charges on my bill and it comes out on the date I chose. Just want to say Thank You so much PureTalk, keep up the great job. And God Bless our men,women and k9s who are serving, have served or will serve to protect our country.

Was having difficulty with connectivity using another service provider at a remote location, so switched to PureTalk. My son got great service using PureTalk at the same remote location, so I switched to PureTalk as well. I opted for the exact same service package as I'd had with my previous carrier (unlimited talk, text, and data) for a better price from PureTalk.
The customer service reps were all outstanding; very polite and extremely helpful.
About two weeks into PureTalk, I noticed that my data had been throttled to a nearly unusable speed. I stopped watching podcasts & switched to listening to them. That bought me another couple of days before PureTalk SHUT OFF my data all together! When I wrote to complain, they did give me an additional 2Gb of high-speed data, and they said they'd corrected my low-speed data.
Here we are only TWO DAYS LATER, and I'm back to buffering interruptions in audio podcasts!
I haven't even gotten through my first month of service with PureTalk. It told them that I intend to file complaints with the BBB, the FCC, and ClassAction.org. I also informed them that I consistently used over 200Gb of data with my previous carrier and never noticed a slowdown while watching podcasts all month long. I plan to go back to the previous carrier and just carry a mobile hotspot with me.

I had to get a second line set up with a new ESIM. I called & talked to Jessica. She heard my problem & sent me to Tech Support. She was very nice & helpful. The tech I talked to was Chris. He was great!! He figured out what I needed to do. We hung up & I was able to connect to the second ESIM. Every time I call, & tonight it was 9:30pm their time, the people are cheerful & ready to help. I have always had a great experience every time I have called. They are the best!!!

Edmond Beccles was great. The team was very helpful and friendly but he went above and beyond to make a stressful situation flawless. Thank you to him and and another lady in is office for being so helpful.

Trust me, just switch.

Customer service is top notch. Whenever I have an issue which is rare they are quick to resolve it.

Great company. Live agents handle any issue. How refreshing. Big thank you to Soloman

I'm saving money and my service area coverage is improved. Exactly why I changed companies. We done!

I reached out to Puretalk to help with 2 issues. I explained everything to Diana, she was very patient with me and listen to my concern. She resolved my concern quickly. Diana was very friendly and helpful. I wish her well and wonderful day.

Very happy w this phone service. Great price excellent reception. And good personal customer service.

One caveat: if you are an international traveler , the service is not reliable in other countries. Had terrible non existent service in Italy and some service in Spain.

Company is fraudulent. Paid for first month service but never activated. Was told charge would be refunded in 5 business days at least 7 times over a month and a half. No refund. Nothing. Not to be trusted.

Everyone that I’ve talked with for help have been great to work with and very helpful!

For 5 years I had a great experience, no problems with signal, no problems with customer service. Then suddenly my voicemail box was full, and I was unable to access my voicemails. The message I was receiving was "an unknown error has occurred", then it would disconnect from me. I called and called, and no one could help me. They said the system was down. Most of the time I called the line was busy, which was really strange. I tried to login to my account using my laptop, but the website was down. This went on for 11 days. I was able to reach customer service 3 times, and they said there was nothing they could do, and then asked me if there was anything else they could help me with! I finally on day 11 ordered a SIM card from Boost Mobile, as their pricing is about the same. It came and I was back on with my phone number switched over 5 days later. Amazingly I was able to switch my number over (I have had the same number since 1999). I was surprised that no one from PureTalk ever asked me why I was canceling. No one ever asked me to come back. I was a big fan of their platform, US based, using US employees, giving back to the community, etc.

True professional every time I check billing. I've reviewed the bidding with the competition and I'm sticking with PureTalk.

Great experience from English speaking agents. Each one gave easy to understand helps and step by step paths to leave our old provider to PURETALK at Half the Cost.

Had to call twice to get eSIM for new iPhone activated. First call said it would take less than 60 minutes, but never received notification and called back later.

Great customer service. Khalil was very helpful.