First I owe thanks to Jesse Kelly for informing me about a true American owned celluar company that doesn't use our funds to fund woke agendas. Second, thanks to Pure Talk for great customer service a... See more
Company replied
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Review summary
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PureTalk shows openly that like so many American patriots it promotes the values we hold dear. They respect the Veterans that have done so much since the founding of America. It also shows in the peop... See more
Company replied
Puretalk service is the best cell service I've ever had. It's also one of the most affordable companies. I've had Puretalk for almost 6 years and their customer reps are "top shelf". Today, Representa... See more
Company replied
What a Great Experience with representative Casey !! She easily explained the switch over process & answered all my detailed ?s !!! Much more affordable monthly fees! So so thankful for a military... See more
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Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Thank God for US based customer support…
Thank God for US based customer support and competent people! I had an issue porting in to their service and they quickly resolved it. No annoying automated service or customer support that doesn't speak English.
2 September 2026
Unprompted review
Reply from PureTalk
Hi, Adeline! We love hearing this! Providing excellent service is what we strive for every day. Thank you for the feedback and for choosing PureTalk! - A.M.
Reply from PureTalk
Hello, Nathan! We do not charge any fees for Autopay. You will only be charged a $5 fee if a manual payment is submitted through our Customer Service team. To avoid this fee, you may enroll in Autopay or submit a payment through your portal at puretalk.com/account/login. - A.M.
Puretalk is absolutely the best company…
Puretalk is absolutely the best company to do business with. I bought a new phone from them and in no time it was set up. The staff is friendly and always very helpful. I have been with PURETALK for years and can only speak well of them. The monthly fees are really low. I appreciate and thank you !
11 August 2026
Unprompted review
Reply from PureTalk
Hi, Nechama! It's wonderful to hear you've had such a positive experience with us. Thank you for being a loyal PureTalk customer! We truly appreciate your business. - A.M.
Great customer service
Great customer service. Works in many different areas.
1 September 2026
Unprompted review
Reply from PureTalk
Hello, Riley! It's fantastic to hear you're getting great coverage and customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Friendly customer service
Friendly customer service, got answers and ordered an updated phone. Process was quick and easy.
1 September 2026
Unprompted review
Reply from PureTalk
Hi, Linda! Delivering excellent customer service and making the ordering process smooth are always our top priorities. Thank you for your feedback and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Terrific customer service
I just started service today with PT. if their system and service is half as good as their support team, I will be exceptionally happy. Kasey & Kayla, both in AZ (i hope i spell their names correctly) we terrific to work with. Quite literally was ridiculously easy to get away from the V word.
1 September 2026
Unprompted review
Reply from PureTalk
Hi, Brent! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience, and we’ll make sure Kasey, Kayle, and leadership see your praise. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
Reply from PureTalk
Hi, Natalie! We're thrilled you're enjoying our service. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
I found the service very prompt
I found the service very prompt, courteous and knowledgeable.
30 August 2026
Unprompted review
Reply from PureTalk
Hi, Daniel! Thank you for your 5-star review and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I bought a new phone for my wife from…
I bought a new phone for my wife from Apple. PureTalk customer service agent helped us get the new phone setup and swapped out for her old phone. Thank you PureTalk for being a great company to do business with.
29 August 2026
Unprompted review
Reply from PureTalk
Hi, David! Providing excellent service is what we strive for every day. Thank you for the feedback and for choosing PureTalk! - A.M.
Great customer service IN ENGLISH!
Cheyenne was extremely helpful,and had a great sense of humor. She explained how to delete my voicemails and helped with my neighbor wanting to switch from Verizon while keeping her old phone and Cheyenne explained step by step to see if the phone was compatible. It is.
29 August 2026
Unprompted review
Reply from PureTalk
Hi, Harvey! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience, and we’ll make sure Cheyenne and leadership see your praise. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
We switched from T-Mobile to Puretalk…
We switched from T-Mobile to Puretalk about 2 years ago. Love them. We saved about $60/month for 4 lines when we switched and the customer service is amazing. No long hold times, people are knowledgeable and helpful. Since they use AT&T, we have better service, especially when we go to northern Washington where cell service is sparse.
29 August 2026
Unprompted review
Reply from PureTalk
Hi, Rick and Krista! It's wonderful to hear you're loving our service and saving $60 a month! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
New customer
New customer. Had to call for tech support. Benjamin and Jessica were so friendly and patient. Problem was resolved in a short time.
27 August 2026
Unprompted review
Reply from PureTalk
Hello, Jackie! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Benjamin, Jessica, and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
American to Americans they speak our language!
It is so nice to be able to talk to an American in the United States!!!! I can understand every word they say and they understand me- What a concept!!!!! Yay PURE TALK!!!!! Seriously though customer service is awesome we have no complaints we love them!!!!! Real ordinary people who just happened to be very knowledgeable about their job and thier company they will work hard and dig deep to resolve an issue if ever needed. Not AI or robot trained people...... totally worth the extra money to get service and support America at the same time!!!!!
26 August 2026
Unprompted review
Reply from PureTalk
Hi, Michael! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Bobbie was positive and friendly the…
Bobbie was positive and friendly the minute she got my call. Not a freakin robot. A person with a sense of humor but very productive. After 6 yrs. with PureTalk, can say quite happy with their service.
26 August 2026
Unprompted review
Reply from PureTalk
Hi, Jan! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Bobbie and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
Happy customer
Talking to customer service in the United States. They are courteous a nd helpful and helped me resolve my issue with my phone. I have have been a customer for 3-4 years and not had any problems with the service.. always reliable. I would definitely recommend this company especially if you like to save money!
25 August 2026
Unprompted review
Reply from PureTalk
Hello, B! It's fantastic to hear you're getting reliable service and excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Cool & calm throughout our conversation.
Cool & calm throughout our conversation.
24 August 2026
Unprompted review
Reply from PureTalk
Hello Denise! Thank you so much for taking the time to share your feedback!
We are so glad to hear that you had such a calm and pleasant experience with our team. Providing smooth, stress-free support is always our goal, and we truly appreciate you being part of the PureTalk family! -M.S.
I had almost no wait to speak to Conya
I had almost no wait to speak to Conya, a customer service rep. My question re: international service was answered and I was given good advice on how to add minutes to my service before departure on my trip.
24 August 2026
Unprompted review
Reply from PureTalk
Hi Mark! We are thrilled to hear that Conya was able to assist you so quickly and make sure you're all set up for international travel. Providing clear, helpful advice is what we strive for every day, and we will be sure to pass your kind words along to her!
We hope you have a fantastic trip! Thank you for choosing PureTalk. -M.S.
Olympia communicated clearly
Olympia communicated clearly, acted quickly, and was very polite. Thank you.
24 August 2026
Unprompted review
Reply from PureTalk
Hello H.L.! We are so glad to hear that Olympia provided you with clear, polite, and efficient service. Delivering a great customer experience is always our goal, and we will be sure to share your kind words with Olympia!
Thank you for being a valued part of the PureTalk family! -M.S.
Always Someone Smiling On The Other End Hd A Satisfying Outcome!
The phone screen said " you're offline" Called Pure Talk with a problem too difficult for me to figure out. The customer service is always outstanding. The staff always polite, patient, and eager to help. The problem was resolved in a timely manner. Very satisfying!
23 August 2026
Unprompted review
Reply from PureTalk
Hi, Marilyn! It's wonderful to hear that our customer service team was able to resolve your issue and provide excellent support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Chris was great
Chris was great! He got the problem resolved n was very respectful n patient! I'm so glad I went to puretalk! The price n service is perfect for our family too!
22 August 2026
Unprompted review
Reply from PureTalk
Hello, Stanley! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Chris and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - Ayanna M.
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