I joined the Worcester town gym, the first I went to gym after years, just as I started my workout: staff member came and started taking photos of the floor and weights near me. He said the floor was... See more
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Location
Switch locationSt Martins Quarter, WR1 2DA Worcester, GB
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The transparency in showing membership pricing on their website is part of what made me join PureGym. I had looked elsewhere, but they have no prices listed (which always feels shady) and insisted on... See more
Company replied
Very nice and open atmosphere with clean equipment, would definitely recommend training here . Everyone does their own thing , no one tries to bother just a peaceful place to get your mind right
Company replied
Great gym and great staff members. I have came early to the gym twice outside of my off-peak hours since I made a mistake with what hours I should be allowed but the staff still let me in and had in... See more
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Company details
About PureGym UK - Worcester
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
St Martins Quarter, WR1 2DA, Worcester, United Kingdom
3.7
Average
81 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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staff started taking photos around me on 1st day
I joined the Worcester town gym, the first I went to gym after years, just as I started my workout: staff member came and started taking photos of the floor and weights near me. He said the floor was uneven. I was in his photos because there’s a mirror on the wall. Can he have not done this when nobody is using that area? Or close the area off for a short while. Made me feel so uncomfortable. Will never ever go back and would not recommend PureGym only because the staff are so unprofessional
3 August 2025
Reply from PureGym UK - Worcester
Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 1 star and hear how you had been left feeling following this. So that our team can look into this concern further, we ask that you please contact safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. Thanks, PureGym
Reply from PureGym UK - Worcester
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Didn't really care for this gym which I…
Didn't really care for this gym which I found to be cold, smelly, unattractive and therefore uninspiring. I shouldn't have to wear a coat inside in the winter, because heating should be adequate. It was not. That's why I am no longer a member there. I may try another PureGym if I move to a different area. I quite liked the App which had lots of information.
19 September 2024
Reply from PureGym UK - Worcester
Hi Katie - Thank you for taking the time to leave this review. We appreciate your comments on this, and will pass them along to our team for further review to make improvements. Thanks, PureGym. Thanks, PureGym.
Helpful managers.
One of your managers showed me the gym and explained about the PureGym mobile app.
The online porcess for becoming a member was easy to use.
11 August 2025
Reply from PureGym UK - Worcester
Hi Susan. Thanks for taking the time to leave this review, we're delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so and we look forward to seeing you back in the gym soon!
Thanks, PureGym
No faff, just what you need!
The transparency in showing membership pricing on their website is part of what made me join PureGym. I had looked elsewhere, but they have no prices listed (which always feels shady) and insisted on calling me to have a 'chat' about the different memberships on offer. I've just moved home, now knee deep in boxes and don't want to sit on the phone for half an hour, while someone on the other end is trying to upsell to me... just give me the prices! In stark contrast. I'm really happy with the information and ease of joining PureGym. Everything you need to know is on the website, including the pricing structure! I will definitely be recommending PureGym to friends and colleagues. Thank you 😊
6 June 2025
Reply from PureGym UK - Worcester
Hi Clare. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Seamless booking and got to workout…
Seamless booking and got to workout straight within 5 mins of making membership. Gym was large and felt airy, certain floor areas were too soft but hasn't been much of an issue for me. This gym works for me!
29 April 2025
Reply from PureGym UK - Worcester
Hi Ake. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Reply from PureGym UK - Worcester
Hi Vijeeth. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Really easy and simple to sign up
27 March 2025
Reply from PureGym UK - Worcester
Hi Ryan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Staffs working there they useless not helping
Staffs working there useless they not helping you asking them anything they saying sorry we dunno looking around gym talking to people they don’t care what is happening at this gym
23 February 2025
Reply from PureGym UK - Worcester
Hi Ara - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Could you please get in touch directly with the Gym Manager to provide more information (such as dates and times or names etc.) so this can be investigated. Thanks, PureGym.
Reply from PureGym UK - Worcester
Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
we frequent Worcester PureGym between…
we frequent Worcester PureGym between the hours of 0330 and 0530 very frequently there is very loud interference coming over the speakers that represents white noise a couple of our colleagues no longer train with us as this noise is that irritating it is considerably louder than what the music has played
6 January 2025
Reply from PureGym UK - Worcester
Hi Archie - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Staff undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this. Thanks, PureGym.
pure gym
easy to sign up, could see the difference in all type of memberships easily, made it easy to choose the night one
15 January 2025
Reply from PureGym UK - Worcester
Hi Lola! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward and you had all the resources to find the right membership for you.
Hope you enjoy your time with us! Thanks, PureGym
Reply from PureGym UK - Worcester
Hi Gennaro - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Tried filling in the automated…
Tried filling in the automated questionnaire, simple questions but didn't want to accept my selected answers, hopefully I can complete the process in person ( the old fashioned way ) which I personally perfur
2 December 2024
Reply from PureGym UK - Worcester
Hi Rob - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. If you have feedback that you'd like to pass on the old fashioned way the practical action is always to get in touch directly with your local gym staff. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym.
It’s been a good experience so far.
28 November 2024
Reply from PureGym UK - Worcester
Hi Ben. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Joining online was simple and no…
Joining online was simple and no hassle, a good promotion was on at the time of signing up, which made the experience even better!
11 November 2024
Reply from PureGym UK - Worcester
Hi Mike - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.
The gym is either cold or hot which…
The gym is either cold or hot which make it difficult to exercise properly. I spoke to few times the managers on site but nothing has been done which is not good customer service.
12 October 2024
Reply from PureGym UK - Worcester
Hi Arslan - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
A Little bit tricky…
I tried to join with the no joining fee code. It didn't work. Then I got and email asking me to rejoin and save half on my membership for first month. But something was wrong. Emailed for info and help but it was a no reply email. Finally managed after getting another email invite and went for first time today. May just have been me. But it was a bit tricky
26 September 2024
Reply from PureGym UK - Worcester
Hi David. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused on joining.
In future if facing any issues you can reach out to Member Services via email or on socials; just make sure to reply to all automated messages to be added into the queue for an adviser.
In the meantime, we do hope you enjoy your time with us! Thanks, PureGym
Hard joining experience, not welcoming
I was unable to join online as I did not have a bank account so I went to the club to join in person.
First it was incredibly hard to get in or even speak to a real person and when I finally got to speak to someone it was as if they did not want me there as a member and were not lenient on any of their rules which is good for business but not good for customer experience especially when signing up. I was told I can only do a day pass or sign up to membership (I only wanted a month pass) . I then found out on my own that there were 30 day passes available
Overall experience was - big barrier to entry, not welcoming and not lenient.
Gym itself looks nice but lacking variety of equiment and good quality machines
30 August 2024
Reply from PureGym UK - Worcester
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused on your visit.
As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system.
The POD doors monitor entrance with individual 8 digit code.
Any queries regarding our memberships please reach out to our Member Services team who can look into this further.
With regards to equipment we always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio.
If you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym
Super easy join up
Very easy with all the information I needed before my first visit sent to my email.
14 August 2024
Reply from PureGym UK - Worcester
Hi Lindsay! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward, and you had all the resources prior to visiting.
Hope you enjoy your membership with us! Thanks, PureGym
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