PureGym UK - Rushden Reviews 87

TrustScore 4 out of 5

3.8

Crown Park, NN10 6AR Rushden, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My first visit, gym is nice and clean, the people in there using seemed friendly and helpful.Wasn’t overloaded with members when I went which is how I like it. Lots of equipment and user friendly espe... See more

Company replied

Rated 5 out of 5 stars

Really easy to register. Love the QR code access to the gym through the app. Love the impersonal nature of it all. Book on the app, turn up to the class, work out, leave. The person that was running... See more

Company replied

Rated 2 out of 5 stars

Upon entering the puregym site in rushden I went to purchase a protein shake from the vending machine. After consuming half the bottle it seemed to taste a bit weird. After looking at the best befor... See more

Company replied

Rated 4 out of 5 stars

Had a friend membership with my husbands membership to try the gym to see if I wanted to join. This allowed me four visits which I used up but I could not see anyway to upgrade my membership to a ful... See more


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Rushden

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Crown Park, NN10 6AR, Rushden, United Kingdom

3.8

Great

TrustScore 4 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My first visit

My first visit, gym is nice and clean, the people in there using seemed friendly and helpful.Wasn’t overloaded with members when I went which is how I like it. Lots of equipment and user friendly especially for a beginner like me.

31 January 2026
Unprompted review
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Shaun- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! Members can also use the members area via the PureGym app or website, to see how many people are in the gym! We look forward to seeing you back in the gym soon! Thanks, PureGym

Rated 5 out of 5 stars

Best gym experience ever

Really easy to register. Love the QR code access to the gym through the app. Love the impersonal nature of it all. Book on the app, turn up to the class, work out, leave. The person that was running the class was excellent at checking I was doing things properly & not hurting myself. Best gym experience ever.

1 December 2025
Unprompted review
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Katherine - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! We hope you enjoy your new membership! Thanks, PureGym

Rated 5 out of 5 stars

Clean, Good equipment, Safe.

Clean, plenty of equipment. Codes needed to enter and needed for the changing rooms - Very secure and feels safe during night and early morning

3 April 2025
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Samuel - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments and hear how you feel using our facilities! Thanks, PureGym

Rated 2 out of 5 stars

Vending machine drinks out of date

Upon entering the puregym site in rushden I went to purchase a protein shake from the vending machine. After consuming half the bottle it seemed to taste a bit weird. After looking at the best before end date it turned out that the shake was 3 months out of date. I later on during my workout felt unwell and had to leave early.

Being this was my first return to this gym in over a year I was massively let down by the standards in the drinks that were provided and especially after the fact I fell ill really put a dent on my return to fitness.

8 November 2025
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Steven - Thank you for taking the time to leave this review, we are sorry to hear of this experience. We would like to assure you that we have investigated the concerns you have raised, and a member of the team has contacted the email address linked to your account. Thanks, PureGym

Rated 5 out of 5 stars

Sunday morning workout

Relaxed place to workout. Quality equipment.

12 October 2025
Unprompted review
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Martin - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout, and it’s great to see your positive comment! Thanks, PureGym

Rated 1 out of 5 stars

Unprofessional

Appalling behaviour from one PT in particular whose done nothing but harass women at this gym and make them feel uncomfortable. Multiple friends of mine cancelling their membership due to feeling uncomfortable. Should focus on training clients maybe instead of asking them to check their dating app matches

11 September 2025
Unprompted review
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym

Rated 5 out of 5 stars

I had never been to a gym before

I had never been to a gym before, I went with my daughter. It was great! Good parking Did quite a few machines😁 clean friendly place 👍

5 September 2025
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Julie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Very good gym

Spacious, not too busy, lots of machines, dumbells and other equipment. Although there either wasn’t a free water filling station or I just couldn’t find it which is very likely

10 August 2025
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall! If you have any have any concerns regarding the facilities available at your home gym, please do not hesitate to speak to a member of our gym team and they will be happy to assist further with this!

Thanks, PureGym

Rated 3 out of 5 stars

Having been a member of pure gym…

Having been a member of pure gym before, a little disappointed by the size of the gym

2 August 2025
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Joanne - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 1 out of 5 stars

Day pass pin didnt work

Day pass pin didnt work

2 August 2025
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 4 out of 5 stars

Friendly helpful staff

Friendly helpful staff. It is a local gym easy to get to. Great atmosphere.

28 December 2024
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi there - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 2 out of 5 stars

Equipment not kept clean

The equipment is not kept clean
The staff rather sit on there phones or chat to colleges, rather than checking equipment.
There are hardly any or no cleaning materials to wipe the equipment down.
Other members don’t seem to care how they leave equipment after uses.
Big shame that they have every available.

14 December 2024
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Philip - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym.

Rated 5 out of 5 stars

Having never been to a gym before…

Having never been to a gym before trainer was very helpful & informative.

30 November 2024
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Ray – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Easy to follow sign up process and easy…

Easy to follow sign up process and easy navigation around the app.

6 September 2024
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi there - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new membership with us!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym, good equipment.

23 August 2024
Unprompted review
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi there - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

Thanks, PureGym

Rated 4 out of 5 stars

some difficulties upgrading

Had a friend membership with my husbands membership to try the gym to see if I wanted to join. This allowed me four visits which I used up but I could not see anyway to upgrade my membership to a full monthly membership even after husband removed me as his buddy. Have had to log out of app and start new membership with work email.
However gym is fab, multiple classes and equipment to choose from, enjoyed the four visits I've done so far. Gym is clean and well equipped, staff seem friendly and approachable.

24 April 2024
Rated 5 out of 5 stars

Issue sorted quickly. Thank you

Had an issue with the app which meant a class had I cancelled, appeared as booked when I uninstalled and reinstalled the app. This was likely to lead to a no show strike. Emailed puregym member services and they sorted this out for me within 24 hours. Very helpful, thank you

2 April 2024
Unprompted review
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Leanne, it's amazing to hear you had a great experience contacting us, and thank you for the 5* review!

Thanks, PureGym

Rated 2 out of 5 stars

Good facilities, rude staff

The facilities were good but both of the members of staff I came across were rude - for example one interrupting mid-set to say we were in the way of a class starting at 9am even though at the time it was 8:24am… a smile and some pleases and thank yous would go a long way!

23 March 2024
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.

Thanks, PureGym.

Rated 5 out of 5 stars

Personal trainer Rachel is fantastic.

Personal trainer Rachel is fantastic.

8 March 2024
Unprompted review
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Anita. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Yet another great training session with…

Yet another great training session with Adhinio. He seems to know how far to push me to get the right results and motivation to continue.

6 March 2024
Unprompted review
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Susan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look