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I love this product, but why won't they send me my perfume...ordered on January 6, 2026? No response to my emails either. Is this company still operating??? They were very quick to take my money. I'm soooo disappointed. So what happens next?
This company never sent my order. They will not respond to email, instagram message or chat on their website. My order was placed on Dec 5, 2025 and as of today it is Jan 17, 2026. Time to involve Consumer Affairs.
I have purchased through this company many times before (last time in December 2024) and received items within a week..
I place a new order on 27/06/2025, I still have not received the order.
I have tried contacting them via email and social media, no response and still no parcel after six weeks.
I called my bank to dispute the charge.
The company has told the bank the parcel was “sent” but will not provide any tracking details on any information about when it was “sent!”
Order 12 months ago was great.
It appears that the company doesn't exist anymore, but took my money in February.
Multiple emails, messages through socials and absolutely no response.
Purchased product from the PureDeo website in November 2024, and 4 x months later, it still has not arrived, and puredeo.com.au does not reply to my emails or update me on the products whereabouts - makes me think this is a scam website and I've lost my money...
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