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Pumpkin Pet Insurance Reviews 

3,795
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,675 reviews, reviewers overwhelmingly had a genuinely great experience with this company. Customers frequently mention that submitting claims is extremely simple and fast, ensuring that medical expenses and surgery costs are handled smoothly without unnecessary stress. People truly appreciate the incredibly quick response times, reliable communication, and prompt reimbursements sent directly into their personal bank accounts. Some reviewers were not happy with customer service delays, experiencing significant difficulties when trying to reach support representatives for policy information. A few consumers also mentioned that certain staff members were unhelpful, and some expected reimbursements for vaccinations or injury claims were ultimately denied.

What people talk about most

Claim

Customers consistently note positive experiences with claim processing, highlighting how easy it is to submit... See more

Service

Users describe positive interactions with service, highlighting fast and fair claim processing along with... See more

Response time

People report positive experiences with response time, highlighting very fast and efficient service regarding... See more

Refund

Consumers find the refund experience to be highly positive, praising the fast and prompt reimbursement... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as kind, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love Pumpkin pet insurance. It’s like having an additional family member that looks after our pets. Cash and Pinot are well taken care thanks to Pumpkin pet insurance. Thank you Pumpkin

Rated 5 out of 5 stars

Utilizing our Pumpkin Insurance has been an extremely positive experience. The process and tools to provide doctors and hospital bills are very user-friendly and straightforward. The technology worked... See more

Rated 5 out of 5 stars

We have had great success with Pumpkin Pet Insurance. Our dog is almost 4 years old and has had MAJOR health issues. We have submitted several claims. The process to submit claims is easy and in mos... See more

Rated 5 out of 5 stars

I was actually scared of sending it, because of my previous claim denial. I was very surprised to actually get this solved so fast it was. It gave me such a relief and to be able to focus on my dog, o... See more


Company details

  1. Pet Insurance Company
  2. Insurance Company
  3. Veterinarian

Written by the company

If pets are your kids, we’re your insurance. Dog, cat – doesn’t matter. When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,795)

1,607 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My claims are being reviewed and…

My claims are being reviewed and approved in very rapid order, and this has been such a HUGE relief. Having a dog with a cancerous tumor requiring surgery is anxiety-provoking enough without the added misery of delayed or denied claim reimbursement. I can’t recommend Pumpkin insurance enough.

1 August 2026
Rated 5 out of 5 stars

Excellent service

We are very pleased to with pumpkins insurance! They are prompt with claims and payment . The process is easy and we are thankful for the services! 5 star plus our Vet recommended them.

7 August 2026
Rated 5 out of 5 stars

A Contract that was Promptly Honored

We have a contract that was promptly honored without me having to jump through hurdles and hassles. I believe that pet care is expensive where I live. I honestly don't know if you covered it all, but you covered more than I expected.

6 August 2026
Rated 5 out of 5 stars

I appreciate that I can actually speak…

I appreciate that I can actually speak to a person when I have questions regarding claims. After the initial claim which takes a bit to review, within reason, the rest are handled promptly. Overall I've had a great experience and would recommend Pumpkin!

5 August 2026

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