PULL&BEAR Reviews 4,502

This is genuinely one of the most frustrating shopping experiences I’ve had. I ordered a quarter zip from Pull&Bear and when it arrived, it had clear oil stains on it. Not minor marks — obvious stains that should have been spotted immediately during packing.

I returned it, received a refund, and decided to reorder the same item, assuming it was just an unlucky one-off. That was a mistake. The second order arrived with the exact same oil stains again. Two separate orders. Same issue. No improvement.

This shows a complete lack of quality control. Are returned items being resent without inspection? Are stained items being packaged and shipped anyway? Either way, it’s unacceptable for a brand of this size.

I’ve wasted time waiting for deliveries, arranging returns, and reordering, all for absolutely nothing. Customers shouldn’t have to go through this much hassle just to receive a basic, clean item. At this point, I’ve completely lost confidence in the brand and will not be ordering again.

Pull&Bear seriously needs to review their quality checks and handling process, because this is not acceptable.

Never order from the pull and bear website - stick with ASOS or in store. The communication is shocking as is the website. Customer service no help. I ordered a pair of heels on Wednesday, paid for next day delivery for an event on Saturday. Delivery still not arrived by Saturday. Trying to track the order but the website no longer has my order on there, saying that I have made no orders?

Cute clothes, THE ABSOLUTE WORST CUSTOMER SERVICE. Utterly unhelpful over email and WhatsApp. I was refunded the improper amount for my order and they refused to rectify the issue.

Refund pending for over a month with no response from customer service. Emails are ignored and online chat support is ineffective. Very poor experience.

So basically, I was going on the website cause I was finna buy one of the new Stranger Things hoodie. I waited two days to buy it because it was gonna go on sale and then when the sales came on all of a sudden, it disappeared and it said it wasn’t available and also before the sales they had medium and small available and now it’s gone and the extra large got restocked. Like Bruh. Extremely upset with this and they better restock, medium, and small stat. by the way, I’ve never bought anything from this brand I just putting out one star because that was my favorite hoodie and that’s not fair to me.

I bought a gift card for €50 and the cashier activated it for €25. I went back to the store and the cashjer said it was MY problem and not their problem. The customer service has been giving me the run around for two weeks now. I have a reciept for the purchase of €50 and the card info says that there has been no transactions on the card.

Avoid avoid there customer service are appalling there returns are awful not extended for Christmas holidays just standard two days over and they refuse to help the quality of there clothes are poor

Went into the store in Birmingham and the customer service in the store is just as bad as the online reviews. Clothes are OK but the service is shocking. Garment incorrectly priced up, no one was interested in helping. Won’t be going back

I have now been trying to resolve an issue with a faulty jumper bought from Pull & Bear for weeks and getting no where. On a special Christmas shopping trip to Bluewater (140 mile round trip) I bought a jumper from Pull & Bear. When I got home I discovered that one sleeve was 13 inches and the other was 17.5. Contacted customer services via the online WhatsApp channel and sent photos of jumper and receipt. First person said it had been escalated and they would dispatch a new jumper or provide a refund. A week later contacted them again as I'd heard nothing and was then told that customer service only deal with things bought online and I would therefore need to make the 140 mile round trip to return the faulty item! Asked for their customer complaints contact and also their legal department. Was given the contact.gb@pullandbear email address. Have now emailed twice and heard nothing back.
The jumper should not have been sold under any circumstances - surely this is a breach of the law/ trading standards. I asked repeatedly for them to either provide a refund to the credit card listed on the receipt (or a voucher) or dispatch a replacement I do not live near a Pull & Bear and cannot afford a 140 mile round trip to return the item.
Their customer service is disgusting and it is clear from the other reviews on this site it is a major issue.
Do not buy from this company

I attempted to return a parcel with the QR code sent to me but the code would not scan in the shop. The man in the shop tried several times but it did not work (it wasnt their scanner or my phone as he did a separate parcel for me for another company with no issues) The whole process took about 20 minutes, to no avail. I sent a WhatsApp to Pull and Bear and someone called Evelyn replied. I explained the issue and that I would need either a barcode sending to me or a new QR code. She explained I would need a new, seperate QR code, this time for the Royal Mail. She sent this to me on email. I asked the question if the return p&p could be wavered due to the inconvenience of having to go back out to another shop with a new code but was told no, its against their refund policy. I asked not even as a small gesture of goodwill, because of the inconvenience (Its only £3.95) and again was told no. Maybe next time check that the QR codes are active/able to scan before sending to customers so you are not causing them the inconvenience of having to chase an alternative code to be sent and then having to go back and attempt to resend the parcel again?
This was an error of the Sender but I was the one doing all the running around. A small token of goodwill would have made the experience less annoying and I wouldn't be here now writing this review.

Lakeside store in Essex staff are completely unprofessional and extremely rude and disrespectful, wanted to pay for a top with cash, there was a queue for this because no one was at the till, when someone did arrive the price of the top was in the sale but the 30% off was coming up wrong on the till, trying to explain that it should of been lower, the assistant turned round and said “well don’t have it then” the assistant wasn’t having any of it, I said “are you calling me a liar” she turned round and said “yes”. Rude doesn’t even come close to what I felt.

What an absolute joke!!!! Trying to get my money back for an item I did not receive for Christmas, ordered in plenty of time, will not be ordering from this company again. Cant talk to someone on the PHONE!!!
You can go on chat but it says to get in touch with agents, HOW!!!!!! no number

My girlfriend ordered me a t shirt as part of my Christmas present. When opened we noticed that the t shirt had a hole at the top and a few threads loose. She sent it back and ordered the same t shirt again but when it arrived the new one had even more threads than the original. This is not good enough by any means and we will not be ordering or purchasing at Pull&Bear again.

Today we went to this shop in Birmingham for Boxing Day sale I just find out such a scam on a puff jacket on the price tag was £55 for sale behind the price tags for normal days £49 and original price tag €49 now how we can trust these big brand shops disgracefull

DO NOT BUY ON LINE FROM.PULL & BEAR .
ABSOLUTELY DISGUSTING CUSTOMER SERVICE. LEFT MY 81 YEAR OLD MUM IN TEARS . PART DELIVERED ORDER BUT THE MAIN PAIR OF.JEANS STILL IN WAREHOUSE SINCE LAST WEEK. WHEN I WHATS APP AND SPOKE TO TATIANIA, SHE BASICALLY TOLD.ME NOTHING.SHE COULD DO, OR HELP WITH A REFUND FOR MY MUM. SO CONCLUSION NO XMAS PRESENT.UNDER THE TREE OR REFUND .
PULL AND BEAR. I HAVE ENDLESSLY EMAILED YOU
JAYNE MCDONALD. YOU SHOULD.BE ASHAMED

Arrived so quickly! Ordered a hoody for Christmas arrived in 2 days.

Item shipped on the 28th of November on 48 hour delivery not delivered 3 weeks later very poor customer service WhatsApp communication now saying they are unable to issue a refund until the item is returned to them, it’s lost that’s the issue
DO NOT BUY FROM THIS COMPANY

Went to return a dress because the zip was such bad quality and kept and the woman who had black hair and cakey pale makeup with loads of jewelry was so rude to me making it out it was my fault and talking with a lot of disrespect towards me. This was the pull and bear in Dundrum

I ordered two hoodies two joggers. They send me two hoodies one joggers and one pair of shorts. I tried to contact them and did through email I’ve had no response. I returned all items and I’ve only been refunded for two hoodies and two joggers. They say contact through watsap and completely ignore you. Do not use this company an absolute joke no customer service whatsoever no phone number.

My son loves buying clothes from pull and bear and they’re good quality. However I’ve recently ordered online for a family member who is home for a couple of weeks and my order never arrived. There is no phone number for customer service and no one responds to emails. My nephew is travelling back abroad tomorrow and I have no idea what the status of my order is or how to even go about cancelling it as their online support is so bad. I would definitely recommend not buying from them online. I agree their clothes are lovely from the store but if you don’t have the option of going into the store then buy from somewhere else.