Banner for PUCKIPUPPY BIKES

PUCKIPUPPY BIKES Reviews 

650
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and solid build of the products, noting their powerful performance and comfortable ride, even on challenging terrains. Many found assembly straightforward and appreciated the excellent packaging that ensured items arrived undamaged, with customer service frequently highlighted for being responsive and helpful. However, some customers noted concerns regarding customer support, experiencing slow responses or difficulty reaching live assistance for issues like lost parts or product defects. A few also felt that some components, such as a defective latch or a light falling off, indicated occasional quality control issues. Additionally, some users found certain models uncomfortable or unsuitable for shorter individuals, citing issues with seat position or handlebar reach.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the smooth assembly, powerful motors, and overall... See more

Quality

Reviewers highlight positive aspects of quality, praising the impressive build quality and sturdy... See more

Customer service

Customers generally report positive experiences with customer service, highlighting prompt, helpful, and... See more

User experience

People report positive experiences with user experience, finding the bikes comfortable, smooth, and powerful.... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the incredibly fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth assembly, more options from carriers to air pumps, this is a great e-bike for the price! The motor is powerful enough to make travel effortless up hills, and comfortable enough to ride for mi... See more

Rated 5 out of 5 stars

A little delay in getting the bikes (bought two) due to item being sold out. Once we received the bikes, we were extremely impressed with packaging and build quality of the bikes. Even the included... See more

Rated 5 out of 5 stars

We purchased the Puckipuppy electric trike Husky model for our 14-year-old son, and it has been an excellent experience from start to finish. The trike is incredibly stable, which gave us peace of... See more

Rated 5 out of 5 stars

Good power and a very comfortable ride. Fat tire + dual suspension make off road riding comfortable. I am grateful for the large “grannie” seat for longer rides. Battery lasts me about 60 minutes... See more


Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Bike Accessories Store
  4. Manufacturer
  5. Outdoor Sports Store

About PUCKIPUPPY BIKES

Written by the company

About PUCKIPUPPY Visit our Website Prime Deals Press Test Ride Host Refer A Friend Contact Us Blogs

Welcome to Join PUCKIPUPPY

Keep Turning-We encourage everyone to embrace riding as a way of life, to experience freedom, and to let life flow in motion.

Puckipuppy actively builds a cycling community to maintain close contact with people, just like a puppy is always close to people, conveying happiness, contagion and friendliness through the community. They represent love and care, as Puckipuppy is always concerned with people actively embracing a healthier and more environmentally friendly lifestyle.

Shop Risk-Free with PUCKIPUPPY

Enjoy peace of mind with our easy returns, secure payments, and satisfaction guarantees!

Enjoy peace of mind with our easy returns, secure payments, and satisfaction guarantees!
At PUCKIPUPPY, we believe in providing our customers with the best shopping experience possible. That's why we offer a range of guarantees to ensure your satisfaction:

15-Day Returns

Free Shipping

2-Year Warranty Coverage

Secure Installment Payments

Local Customer Support


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

650 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(650)

243 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased 2 bikes and love them

Purchased 2 bikes and love them. Couldn’t be happier! Then purchased another for the wife that had a head light issue and they sent a new one pronto! Wow what great service!

24 November 2025
Rated 4 out of 5 stars

Boxer ST-Great e-bike

Boxer ST-Great e-bike, great value. I purchased the deluxe package with ALL the accessories. Everything was packaged well, including the bike. Putting the bike and accessories together took some time, but was enjoyable. Front and rear suspension works great! It is a 65lb. bike, but delivers a good balanced ride.

1 September 2025
Rated 5 out of 5 stars

Labrador Pro

Labrador Pro. Smooth ride and seems to have a good build. New to the E-Bie world but am very happy with our bikes. Bought 3 so far and talked my parents in law into buying a couple.

21 November 2025
Rated 5 out of 5 stars

I’m 79 years old….

My son bought a puckypuppy bike and he encouraged my husband and me to buy your e-bikes. I bought the corgi e-bike and I love it. I am 79 years old. The size is perfect for me. I bought my bike in July and I have 1,080 miles on it.

21 November 2025
Rated 4 out of 5 stars

Super fun, a little on the big side. (Boxer)

The bikes are super fun to ride. I purchased the boxer and the actual size is a little deceiving from the add. I'm 5,9 and can barely get my leg over the thing. If I could do it over I would have purchased the st model as I did for my wife. Also, the front finders for these are junk. Super flimsy and they constantly rub the tire. I ended up just taking it off. 8/10 for me.

21 November 2025
Rated 5 out of 5 stars

Extremely happy with my Puckipuppy

I’m extremely happy with my Puckipuppy bikes purchase. The shipment was well secured by packaging with all kinds of options inside. The bikes fire up super easy and they are fun to ride on both rough terrain and the street. I am not technically inclined, and I called and emailed Puckipuppy when I had assembly questions. They got back to me, mostly live, when I had questions. I highly recommend them due to bike quality and technical support.

21 November 2025
Rated 5 out of 5 stars

PuckiPuppy Boxer

The bike is as advertised! Extremely well built and durable, I could not be happier with my purchase. Customer Service is also top notch, as I just received a personal phone call 6 months later checking on my satisfaction and reminding of the warranty that came with the bike.

21 November 2025
Rated 4 out of 5 stars

Boxer bike review

I bought two boxer bikes and received a bike rack for free, along with many other accessories because of Black Friday deals. Assembly takes a little time but wasn’t hard. I wish the owners manual would have more info on operation of the bike. This is my first e-bike. Once I figured out that i needed to increase PAS setting for motor to work, I took it for a spin. The second bike and bike rack is being delivered today although they were all shipped the same day but i can’t blame Puckipuppy for that (FedEx). I sent an email to support asking a question and got a call back the same day, a couple of hours later. Bike looks and rides great.

20 November 2025
Rated 5 out of 5 stars

This is the best priced E-Bike on the…

This is the best priced E-Bike on the market with front & rear suspension and throttle on it. I did tons of research before finally pulling the trigger on one. I’m so glad I did (and one for my wife). We E biked ALL SUMMER N FALL. Have easily have over 300 miles on the bikes. Seat is very comfortable , was easy to put together . The bike is a 9.5 out of 10 the only reason it doesn’t get a perfect 10 is because the plastic on the speedometer & power button is a little too thin where the screws go in . Other then that I tell everyone to buy ONE !

20 November 2025
Rated 5 out of 5 stars

The bike is great to ride

The bike is great to ride. Appears to be a high-quality product. Bike was packaged strongly and shipped very quickly. Easy to follow assembly instructions and went together easily. Reviews said this bike was the best. Price was very good and came with a super deal on optional package. Highly recommended!

19 November 2025
Rated 5 out of 5 stars

Great bikes!

We ordered 2 bikes for my husband and I. We got a great deal when buying two and the accessory box included every extra you will need. Our bikes were shipped in a timely manner and assembly was easy. We have enjoyed our bikes and the great customer service we have received.

19 November 2025
Rated 5 out of 5 stars

Labrador (Orange)

After having my bike for nearly 6 months, I can say I absolutely love my Labrador! It is great in all terrain and is comfortable. When I got it I wanted to get two but decided to just give it a try first, I can say I’ll definitely be purchasing another one for my husband, even he enjoys riding it.

19 November 2025
Rated 5 out of 5 stars

We are very pleased with our e-bike

We are very pleased with our e-bike. It was easy to put together and comes with everything you need and more. It is very high quality and rides so great. We have had so much fun with it already!

18 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look