Public Reviews 

This was one of the worst experiences of my life honeslty. Very stressful, no one was answering my mails, my calls, anything. I even went to a physical store and they didn't help at all.
I placed an order on November of last year for a Christmas gift. I did that in order to receive it on time. 2 weeks passed and it was never shipped even though the products were available. I called the customer support and the agent advised me to cancel my order and place a new one but choose to pick it up from the store. So I agreed. 2 months passed, no answer to my emails about my refund, they tried to deliver my order 3 times. I kept calling telling them it is about a canceled ordered etc. After all this craziness and finding no solution, I placed a complaint through PayPal because my bank was not willing to do anything to Public for not giving my money back after all this time. PayPal took 2 days to come up with a decision that I deserve a refund and THEY refunded me immediately. Public never once contacted me to apologize or anything. I have no emails or calls from them.

one day when i woke up i opened the ps4 but it was laging really much and it was freezing even offline so took it for a service at public and they told that they would fix it in maximum 2 weeks but they called me after 3 weeks and a half they gave to me a new one so i couldn't transfer my data only my account so games i bought online are ok but the games i had in disks scores are gone

If you want to do youself a favour, do not ever buy something that may need service, such as electronic devices. I bought my laptop from public in September 2019 and I don't even remember if I ever used the camera because it was damaged. I kept it for over a year because I need my laptop in my everyday life, and now that I have an old desktop I decided get it fixed by Public's service. WELL, after multiple calls they sent someone from ACS, and my device got sent to Athens instead of a Thessaloniki's store... It's been a month (24/3 they took it from my address and even today, 19/4 I HAVEN'T BEEN UPDATED AT ALL). I have called multiple times, filing a request for an update but I feel like they keep pretending to write down my personal information and they do not pass any request. Wost customer service I have ever experienced. I had higher expectations from such a company.

My experience with Public online was a nightmare. I will never use them again. An order from Feb 9 was delivered with 50 pct of items after 3 weeks. One item was damaged and was returned. To date, after numerous calls a follow ups, a replacement or return of funds is still in progress (now 2 months, 5 days). The customer service is very poor and they do not tell the truth.

Worst customer service ever!
After one month I ve been waiting for 11 books I need for my work, I have received nothing! I have repeatedly called and asked what the problem is and they keep telling me that they can't locate one of the books. I have asked them to just deliver the ones they could find but my request hasn't been through yet, after 10 days!
I was trying to cancel my order in order to get my money back, I couldn't do that too.
So to sum up, a month ago, they charged me for 75€ that I can't get back unless they find this one book so that they can cancel my order..
Plus they know my name, address VAT everything but they won't tell me any name or email of the person in charge. They won't take responsibility for anything.
I do need to mention that for every time I have called, I have waited for 15-30mins to get through.
Never shopping from Public again.

Scammers! I ordered online a WiFi extender and I received a book. I sent it back and now 3,5 months later I’m still waiting for the refund. The worst customer service experience I have ever had. Every time I call them, they give a fake date of refund. They don’t apologise and no empathy to the customer from them. They just pick up the phone and say to contact with another department and when I say I’ve done already they answer that my refund is on its way and other ridiculous excuses. They still operate and people order from them. Be aware it’s a matter of luck, if you want to return something you will never receive refund!

I ordered a Tablet case on Friday, March 5th and I received it on Tuesday, March 9th. Unbelievable !!!

The worst possible service.

I ordered 2 items and paid at the same day. I receive a mail which says that they will check availability with their suppliers and reach back to me in a few days. They respond, saying 1 item has not been found and will be removed from the order. The other item would be ready to ship in 10-15 working days. AFTER 1 MONTH I had to reach out to them, and they respond that their supplier doesn't have the item and will be removed from the order.
Finally, NO item is apparently available but of course they keep the money and I have to reach out multiple times to get my money back.
Disgusting behavior, don't support them and their awful practices.

Do not buy anything from this store.

They do not have costumer support at all. They took the check and now not even answering the phones.

we bought a tv from cyprus store, after 2 months there were a dead line on the screen , we took it back to the store after a month of going between greece and cyprus they told us they cannot fix it , the manager in the Limassol store in Cyprus was very very rude and would not give us a different tv, needless to say that i would not be buying even a notebook from them

Amatures! No more online buys.

Ordered and payed for 2 printer ink cartridges, took 3 weeks to arrive and when opened only 1 cartridge. Sent email over 2 weeks ago and as yet no reply.
Thought this was a modern reputable company but how wrong I was. Wont be buying anything from them again.

Probably the worst service I've experienced in online ordering from a mjaor retailer. I ordered an Air Conditioner that was listed as in-stock with a delivery time-frame of 3-7 business days. After a month of trying to get an answer from them on a delivery date I was told that the product was no longer available and that I would receive a refund in 10-14 business days. So, not only did I have to wait a month to get a reply, but I will need to wait about three weeks to see my money returned.

As of this writing, the item (MRK1381358) still shows available, with a delivery date of 3 - 7 business days.

Seller didn't ship the order even though the product was available.
Seller cancelled the order without any notice.
Seller hasn't refunded the order after a week even though it was cancelled.

My purchased items should have arrived 7 days after ordering. After 30 days with no update and false information given by an agent the items were not even send. As an excuse they said multiple times there is no availability wich after just making a new order seemed to have been a lie.

This has to be one of the worst businesses I have ever delt with . I have ordered a tv and it’s been 19 days and still no delivery . I’ve called literally everyday for a week and each time I was told someone would get in touch , I’m still waiting for that phone call , no one ever called and I’m still waiting for a tv that was paid in full . Garbage company do not buy from them , do not support them . They do not care about their customers ...

We purchaised a TV and after 11 days there was no information about the order. They gave as a false tracking ID in a previous call and when we contacted again the phone center and asked for the tracking information of the courier provider, the phone clerk hang up the phone mid-call! This is outrageous!

If it was possible to give 0 stars, I would.
My laptop broke down and needed a simple reset to fix. Since I wanted to be sure that everything is ok, I asked them to check the charger input as well, and change nothing else. Also, keep me posted for any possible charges and dates, since I needed it for work from home during the coronavirus. After numerous calls from my side, about when my laptop would be fixed and what is the cost, they informed me that it would cost 200€ to change the outside case of the laptop, that had scratches after 3 years of daily use and 4 keys of the keyboard had their teeth broken, which is actually 5-10€ on ebay. The customer support most of the time knew nothing about what was happening, they never called to inform me that they had decided to proceed with changes I never agreed and kept my laptop for a month to get it fixed, because it had scratches. Save your mind, time and mental health from this.

I have been trying almost an hour to place an order. The payment process is not user friendly at all. So complicated
The website had also server issues