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Psychiatry UK Reviews 

5,914
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 4,579 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and understanding staff who make them feel completely at ease throughout the entire assessment process. Consumers note that the overall service is extremely efficient, thoroughly explained, and very easy to navigate from start to finish. Some reviewers were not happy with communication delays and prolonged waiting times for important updates. People also mentioned that slow response times could sometimes cause significant anxiety while waiting for appointments or necessary follow-ups. Individuals noted that navigating the digital system sometimes felt frustrating when trying to get timely answers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that clinicians and doctors are... See more

Service

People report positive experiences with service, highlighting a seamless process and professional support.... See more

Customer service

Clients share positive opinions on customer_service, noting that people behind the system bend over backwards... See more

User experience

Customers had positive experiences with user_experience, highlighting a very simple admin process and... See more

Response time

Consumers find response times to be ambiguous, with highly mixed experiences reported. Some people highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience was very good. The process was explained very clearly and the portal enables good communication. The online assessment with my chosen psychiatrist was good, although I found the techno... See more

Company replied

Rated 5 out of 5 stars

The gentlemen interviewing me was very understanding and patient. Even when things started going wrong for me during it. Like Amazon parcel delivery etc. he had a nice friendly demeanour. He diagnosed... See more

Company replied

Rated 5 out of 5 stars

Very supportive & put me at ease straight away. Also empathic, whereby I was not feeling rushed or uncomfortable. Very understanding & explained everything throughout. So so reassuring throughout whol... See more

Company replied

Rated 5 out of 5 stars

Dr Raj was exceptionally patient, pleasant and easy to speak to. He listened carefully and made me feel genuinely heard throughout the assessment. He was able to understand and relate to what I was tr... See more

Company replied


Company details

  1. Mental Health Service
  2. Child Psychologist
  3. Mental Health Clinic
  4. Psychiatrist

Written by the company

At Psychiatry UK, we believe that everyone deserves fast, compassionate, and expert mental health support - without long waiting lists or unnecessary barriers. We are the UK’s leading online psychiatry service, providing confidential assessments, diagnoses, and treatments for a wide range of mental health conditions, including ADHD, autism, anxiety, depression, OCD, and more. All our appointments take place online, so you can speak to an experienced consultant psychiatrist from the comfort and privacy of your own home. Our team includes over 280 GMC-registered psychiatrists and clinicians who bring deep expertise and genuine care to every consultation. Whether you’re seeking help privately or through the NHS via the Right to Choose pathway, we aim to make your journey to better mental health as smooth and supportive as possible. We’re proud to be rated Good by the Care Quality Commission (CQC) and to follow the highest clinical and ethical standards in everything we do. Every year, tens of thousands of people trust Psychiatry UK to help them take the next step towards feeling better. Wherever you are on your mental health journey, we’re here to listen and help you move forward.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(5,914)

4,596 reviews in the last 12 months

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Rated 5 out of 5 stars

Review for Dr Farah Naz &Psychiatry-UK

I was recently assessed by Dr Farah Naz and cannot recommend her highly enough.

From the start, Dr Naz put me at ease. She was polite, friendly, and incredibly knowledgeable. She took the time to explain everything in full; from the diagnostic process to what my diagnosis meant for me, and what I could expect next. She clearly outlined the treatment pathway, including medication options and waiting times, so I left the appointment feeling informed and supported, not overwhelmed.

What stood out most was how comfortable she made me feel. I never felt rushed or judged. She listened carefully, asked thoughtful questions, and approached the assessment with an open mind. It made a significant difference to my experience.

As for Psychiatry-UK as a company, I have been genuinely impressed. The turnaround for my assessment was far quicker than I expected, and I was kept informed and updated at every stage. Communication was clear, the process was straightforward, and I always knew what was happening next.

I am grateful for the care I received and would highly recommend Dr Naz and Psychiatry-UK to anyone seeking an ADHD assessment.

7 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We are so pleased to hear about your positive experience with your recent assessment. It's wonderful to hear that Dr Naz made you feel at ease and ensured you felt informed and supported throughout the process. We're also glad that our service met your expectations in terms of turnaround time and communication. Thank you for your kind words and recommendation. It means a lot to us to read about your experience.

Rated 3 out of 5 stars

My psychiatrist Dr Ben was amazing

My psychiatrist Dr Ben was amazing. Also my perscriber David
However. Having to wait a whole year from diagnosis to starting my titration was really hard. Ive struggled my whole life. Relentlessly trying medication and different antidepressants. I can't believe how life changing this medication is.

10 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

Thank you for taking the time to leave a review. We're pleased to hear that Dr Ben and David provided such positive support and that you have found your medication to be so life changing after many years of difficulties and trying different treatments.
We are however very sorry to hear how challenging the wait between diagnosis and starting titration was. We understand how frustrating and difficult it can be to wait for treatment, particularly when you have been struggling with symptoms for such a long time.
We are working hard to address waiting times across our services and improve access to care for all patients. Thank you again for sharing your experience and feedback, and we wish you all the very best going forward.

Rated 5 out of 5 stars

Really straightforward process

Really straightforward process, really helpful . The website keeps you updated so you are kept informed every step of the way

7 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear you found the process straightforward and helpful. It's great that our website kept you informed. Thank you for your kind feedback.

Rated 5 out of 5 stars

Prompt response times

Prompt response times
Compassionate and considered exchanges with my prescriber.

7 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're delighted to hear about your positive experience with our prescriber and our response times. Thank you for sharing your kind feedback with us.

Rated 5 out of 5 stars

Excellent assessment and personalised titration

I’ve had a really positive experience with Psychiatry-UK. The assessment process was excellent — the assessors were empathetic, insightful, helpful and balanced.

The titration process was equally good. My titration nurse was extremely knowledgeable and responsive, including responding outside typical working hours. I felt able to progress at my own pace, with the process tailored to me, and they consistently checked that I was comfortable before moving forward or making decisions.

The main downside was the long wait for assessment and then for titration after diagnosis. However, this is clearly due to the very high demand and waiting lists rather than the quality of the service itself.

Overall, I’ve felt listened to, supported and genuinely involved in the process, and I would definitely recommend Psychiatry-UK.

7 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear about your positive experience with both our assessment and titration processes. It's wonderful that you felt listened to and that our team was responsive. We appreciate your understanding regarding the wait times Thank you for recommending us and for taking the time to share your experience.

Rated 5 out of 5 stars

His level of expertise was,very…

His level of expertise was,very impressive,and he,answered alot un answeres,questions for me,about,ADHD,which as made understand more about ADHD

9 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that our team were able to answer your questions and deepen your understanding of ADHD. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

My prescriber

My prescriber, Jan, was very helpful and kind from beginning to end. Responses on the patient portal are fast, often within 1-2 days. They ensure you are informed about the titration process, and that you are happy with your medication. Any worries are immediately addressed. Great experience!

15 August 2026
Unprompted review
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear about your positive experience and that your Jan was helpful and kind. It's wonderful that our team provided fast responses and addressed your worries. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Very helpful

Very helpful, thorough and attentive.
The issue I had was dealt with swiftly and effectively.
Many thanks.

6 August 2026
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Reply from Psychiatry UK

We're so pleased to hear that you found our team helpful and attentive. It's wonderful to know that your issue was resolved swiftly and too. Thank you for your kind words.

Rated 5 out of 5 stars

Staggeringly quick and good

The whole process was staggeringly quicker than what I was told it would be. The professional is saw was exactly that. Also very kind, caring, compassionate, understanding and patient. So overall the service and response times were top tier.

7 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that the process was quicker than you expected and that you found our team to be kind, caring and patient. It's wonderful to know that our service met your needs. Thank you for your feedback.

Rated 5 out of 5 stars

Easy system and responsive staff.


Easy to use online system and very efficient after initial wait for titration.

6 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're delighted to hear that you found our online system easy to use. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

I found the whole experience supportive easy to…

I found the whole experience easy to use..I was treated with dignity and respect through out the process..I didnt wait to long 12months beginning to end..
I experienced a professional friendly supportive service

8 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear you found the experience positive and that you were treated with respect. It's wonderful that you experienced a professional and supportive service from us. Thank you for taking the time to share your review with us.

Rated 5 out of 5 stars

Clinicians are great

The clinicians that I have seen as part of this service have been amazing.

6 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're delighted to hear that our clinicians that you have seen have been supportive. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Very thorough and didn't ask anything I…

Very thorough and didn't ask anything I felt I couldn't answer

8 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so happy to hear that our process was thorough and clear for you. We appreciate your positive feedback. Thank you so much for taking the time to share your experience with us.

Rated 5 out of 5 stars

Quick to respond and always helpful.

Quick to respond and always helpful.

15 July 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so happy to hear that our response time was quick and that you found us to be helpful. We really do appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

The people are very polite and kind

The people are very polite and kind. I was referred by my Gp and my case was very fast. I had a very nice experience.

9 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that you had a positive experience and found our team to be polite. It's great to know that your case was handled quickly after your referral. Thank you for your kind words and feedback.

Rated 5 out of 5 stars

Good experience

Felt listened too and understood. Also the man I had was very knowledgeable and explained everything very well. He was caring and helpful.

9 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that you felt listened to and understood. It's wonderful to know that our team were knowledgeable and explained everything. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Highly recommend

Was referred via my adhd screening ,appointment with Psychiatry UK came through very quickly,appointment booked session attended and a diagnosis (finally)it answers a lot of questions in my head..! Excellent service ,very well explained in every section .!

14 August 2026
Unprompted review
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that your appointment came through quickly and that you received a diagnosis. It's great to hear that it answered many questions for you. Thank you for your kind words.

Rated 5 out of 5 stars

Easy process through right to choose

Easy process through right to choose. Found the assessment to be comprehensive and feel satisfied with the outcome and ongoing referral.

4 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear you found the process easy and the assessment comprehensive. It's wonderful that you are happy with the outcome. Thank you for your kind words and for sharing your feedback with us.

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