I ordered the tyres I wanted online, arranged a fitting date and paid for everything. I arrived at the fitting station about 20mins before my allotted time. They took my car directly in, did all the w... See more
Company replied
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I’ve been using Wells Tyre Service for over 50 and every time the Staff and service have been exceptional- definitely 5*. They can be trusted 100% to treat you fairly and be totally honest. Very rare... See more
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I had a great experience getting a puncture repaired here. The team was friendly, helpful, and very efficient. They got straight on with the job and had me back on the road quickly. The complimentary... See more
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Friendly, practical, organised and efficient. And, flexible too. I had everything booked in - replacement tyres, brake disc tweakimg etc and then the MOT. My wife ended up being away and I needed t... See more
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Company details
About Protyre Autocare - Wells
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Webbs Close, West Street, BA5 2HW, Wells, Somerset, United Kingdom
- 01749 673352
4.7
Excellent
2K reviews
Asks customers to review
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You were able to fit me in for air con…
You were able to fit me in for air con regas within a couple of days at a very busy time.
The only problem I encountered was making the initial appointment and checking progress - the phone was not answered after numerous attempts - put on hold for a0 long time.
15 July 2026
May use AI-assist with repliesRead more
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I went to collect my car that had…
I went to collect my car that had failed its mot to find that they had fitted a new end exhaust without my agreement !
And then tried to make me pay over £200 for it when I cannot work from having had cancer on a low income
And I would have taken it to a mechanic that would do it for a fraction of the cost ! That’s actually totally wrong and he tried to make out he was doing me a favour by charging a small amount off !
13 July 2026
Reply from Protyre Autocare - Wells
Dear Fiona,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Protyre for Tyres and MOT
I always use Protyre in Wells for my MOT and new tyres for my vehicle. The staff are always helpful and polite and efficient.
I highly recommend them.
8 July 2026
Reply from Protyre Autocare - Wells
Hello Jayne,
We would like to thank you for sharing your feedback regarding the service you received at our Wells branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Wells
Hello Luke,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
High cost replacement tyre
Took the car in with a slow puncture. Unfortunately, the puncture had been caused by a nail in the part of the tyre that prevented it from being repaired. As a result I was charged £162 for a new tyre that I later found out could be bought online from Protyre for about £123!!! I realise that tyres bought online are typically less expensive than those bought on-site but 20%+ mark up seems a bit steep.
Update.
Since my initial review, Matt from Protyre has been in touch and I have to say I’m very impressed. Without hesitation he suggested I call in for a refund of the price difference. I never expected a response and, of course, it would have been better if I’d been charged a more reasonable price for the tyre in the first place but all credit to Matt for putting things right.
13 July 2026
Reply from Protyre Autocare - Wells
Dear Mr Pete,
Thank you for notifying us of your concerns regarding the cost.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Customer care.
I tried to book online but wanted payment before booking time or location. Tried to phone. More than 20 minutes on 3 attempts. Drove to wells. People standing around chatting. Served by a young man disinterested. Quote was £30 more than on line (AC). Poor all round.
13 July 2026
Reply from Protyre Autocare - Wells
Dear Chris Everett,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Very good
Quick and easy to book online for new tyres, good availability to complete the work and competitive prices with good promotional discount. Very good customer service on the day. A happy customer!
8 July 2026
Reply from Protyre Autocare - Wells
Hello Eloise,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Wells
Hello Kryzsztof,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They fitted 4 tyres on my 2001 Polo
They fitted 4 tyres on my 2001 Polo. They had to order them in as the size was not listed any more by the main manufacturers. I arrived for the fitting appointment and they fitted them. My only issue was that they seemed very busy and, despite the “appointment time”, they took a long time before they could fit the tyres - so quite a delay. Good job otherwise
10 July 2026
Reply from Protyre Autocare - Wells
Hello Jo,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The team were polite and professional…
The team were polite and professional they did an excellent job replacing my tires and did the wheel alignment all within an hour also the price was very reasonable I will be using them again.
3 July 2026
Reply from Protyre Autocare - Wells
Hello Nigel,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Wells
Hello Emily,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Super friendly and helpful staff
Super friendly and helpful staff, I was really pleased to find my 4x4 tyres here and get them fitted so quickly. Great service thanks, highly recommended : )
24 June 2026
Reply from Protyre Autocare - Wells
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Wells branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great help we were travelling in are…
Great help we were travelling in are campervan
Fitted us in for 2 new tyres
No problem
Manager & his team were first class
Many thanks.
22 June 2026
Reply from Protyre Autocare - Wells
Dear Customer,
We're so glad we could assist you with your campervan and get you back on the road safely at our Wells branch.
We appreciate your kind words about our team!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
A quick and friendly service.
A quick and friendly service and following some miscommunication dealt with it fairly and very satisfactorily
22 June 2026
Reply from Protyre Autocare - Wells
Hello Colin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt professional service knowledge…
Prompt professional service knowledge staff Tyres were fitted within an hour just had to pay more for the tracking.
22 June 2026
Quick and easy
22 June 2026
Reply from Protyre Autocare - Wells
Hello Sid,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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