Protyre Autocare - Warrington Reviews 

Work was completed in quick time, but tyre pressures were different across each wheel and the tyre pressure rest had not been reset - confused my wife. It would have been perfect if the reset was done.

Tyre wasn’t delivered to agent on day promised necessitating a re-visit the following day

Where to start? But I just do not waste my time, will not use their (non) service any longer. Extremely rude staff, no one presence in the reception area but all the vehicles paperwork along with the vehicle keys on them on the counter in the reception which is a huge GDPR breach!
They say they will call when the job is done but they never do, if you try to call no one answers. I went there after they had my car for 4 hours supposed to be 2 hours max for a service. The guy didnt know what he was talking about, first told me that my car was not done yet. When I said but you supposed to call me. Then he start saying they are short staff only 8 people working. Well, for the size of this garage 8 is plenty if you ask me but if not enough then do not over book simple! But the most important thing for me is absolutely no customer service! Rude rude rude staff!

Very helpful even though the locking wheel nut was missing!

Title / Subject: Disappointing wheel alignment experience – steering wheel still crooked after two visits
I recently had new upper rear control arms (rear wishbones) fitted to my BMW X5 and was advised by my mechanic to have a full wheel alignment (tracking) done afterwards. I chose Protyre for this service.
After the first alignment, I collected the car and was told everything was completed correctly. However, the very next day, while driving on the motorway, I noticed the steering wheel was noticeably off-centre when driving straight. It was clear the wheel had not been properly locked/centered during the procedure or the alignment itself was incorrect.
I booked a return visit for correction – no issue with arranging that. On arrival, I specifically asked to see the before/after measurements on the computer screen. The technician showed me the screen, where almost everything (camber, toe – front and rear) was in the red/out of specification. He then explained that it was “impossible” to set properly because new shims/spacers were supposedly needed, even though the original adjustment bolts looked heavily rusted and weren’t even fully tightened.
What surprised me most was that the rear axle – which in BMW vehicles (especially X5) must be set first as the reference point before adjusting the front – appeared not to have been touched or adjusted at all. In August this year I had a full alignment done at a BMW dealership and everything was perfectly within green specs, with no comments about any seized or non-adjustable eccentric bolts.
I requested a full refund as the car was returned to me in the same (or arguably worse) condition, with the steering wheel still crooked. After some discussion I was refunded only £30, not the full amount paid for the service.
For comparison: while I was waiting during my second visit, another customer (a lady with a BMW 3 Series) arrived for tyre replacement and was immediately offered and sold an alignment without any hesitation or mention of “impossible adjustments”.
Unfortunately, after two wasted days of annual leave (I work 8–17), two trips to the branch, and paying for a service that did not deliver, my steering wheel remains off-centre when driving straight. The car still pulls slightly and clearly needs proper alignment.
I would not recommend this branch for BMW wheel alignments, especially on vehicles where precise rear-first setup is important. Very disappointing experience and poor value for money.
If you're considering alignment here, especially on a premium vehicle like BMW X5 – I suggest going to a BMW specialist or dealership instead.
Thank you for reading.

Helpful, efficient and quick service.

Pro tyre was able to fix the puncture in my tyre same day when the big names has two day waiting lists. Work was done quickly and to my complete satisfaction.

Very good services they provided. Excellent service, staff are nice and the worship is clean.

Highly recommend.

Damaged my allow wheel and did not inform me, i noticed it before I left the workshop

Its not like it used to be. Very rushed and missed a few things.

Came in on Saturday as I had a puncture. From start to finish all very professional, friendly and a lovely bunch of staff!

Ordered tyre online and had it fitted when I wanted it fitting, very competent fitter did a great job

I had a very poor experience with this Protyre branch following an MOT.

The car failed on suspension components that had previously been repaired, which immediately raised concerns about the accuracy of the inspection. I was also told that front tyres fitted by Protyre only months earlier were dangerously worn, which is not reasonable under normal use.

I was then quoted over £1,000 for repairs. After seeking a second opinion, the same issues were resolved by an independent garage for a few hundred pounds, and the vehicle passed its MOT without major defects.

I also received conflicting information about MOT retest charges and felt pressured regarding additional work. Overall, the service felt inaccurate, overpriced, and unprofessional. I would strongly recommend getting a second opinion before agreeing to any repairs.

Appointment 9-30 am, arrived 20 min. beforehand as requested. Then sat and twiddled my thumbs for 30 mins, until my car was driven from outdoors car park into tyre fitting bay and received attention.

Early diagnosis of suspension issues, quoted good price and early remedy

Good service in finding and fixing a nail puncture.

Been going there many years - always had good experience.