Very prompt time slot fairly fast service due to absolute quality of work done. Open honest and never pressurising to spend more than needed. Always priced well for tyres dependant on quality you choo... See more
Company replied
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See what reviewers are saying
All the staff are very friendly and helpful. Jamie one of the mechanics in particular patiently explained to me what he needed to do to correct a minor problem with my Nissan Micra's warning lights st... See more
I was visiting family in South Wales, when I discovered I had a slow puncture on my RS3. It was also getting around the time when I needed to replace all of them anyway so I booked and paid... See more
Company replied
The person on the desk could not honour/match Protyre online prices or discount codes. When I picked up the car they did not have a print out of the wheel alignment.
Company details
About Protyre Autocare - Swansea Ystrad Road W R
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
112 Ystrad Road, Fforestfach, SA5 4NE, Swansea, Glamorgan, United Kingdom
- 01792 580001
4.7
Excellent
2K reviews
Asks customers to review
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Exceptional standard of service
All the staff are very friendly and helpful. Jamie one of the mechanics in particular patiently explained to me what he needed to do to correct a minor problem with my Nissan Micra's warning lights staying on
9 October 2026
The person on the desk could not…
The person on the desk could not honour/match Protyre online prices or discount codes. When I picked up the car they did not have a print out of the wheel alignment.
16 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff going that extra mile to sort my…
Staff going that extra mile to sort my exhaust out.
12 October 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Dear Paul Davies,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers, so we are delighted to hear that you experienced prompt assistance and top-quality care from our team at our Swansea Ystrad Road branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Receptionist very friendly and helpful
Receptionist very friendly and helpful. Tyres fitted and drove away in under and hour. Cannot fault protyre Ystrad Road, Swansea, would definitely recommend.
5 October 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Swansea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Mr Bowen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
First time here
First time here. Very impressed. Excellent service. Brilliant staff. Very reasonable prices. This will
Be my first port of call in future. Can’t praise them enough.
5 October 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Ms Caroline,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very prompt time slot fairly fast…
Very prompt time slot fairly fast service due to absolute quality of work done. Open honest and never pressurising to spend more than needed. Always priced well for tyres dependant on quality you choose and great promotional savings available.
14 October 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Heather,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Swansea Ystrad Road W R
Dear Gerald,
Thank you for taking the time to raise your concerns.
We can confirm that this will be investigated into and a team member will be in touch in due course to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
I was visiting family in South Wales
I was visiting family in South Wales, when I discovered I had a slow puncture on my RS3.
It was also getting around the time when I needed to replace all of them anyway so I booked and paid for my tyres on 6th October and went to get my tyres fitted on the 7th October.
Set up there is excellent and got booked in by a gentleman who also had an RS3(sorry can’t remember his name).
He was very professional and polite and I had a good chat with him.
In no time I had four Brand New
Continental Sport Contract 7’s and also had the Hunter laser tracking done on the car.
Would definitely recommend this Company.
Professional/friendly staff, good set for seating area and coffee, quick turn around and no messing.
Plus how many garages around has the Hunter set up.
7 October 2026
Unprompted review
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Phil,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Beatrice,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent Service
Excellent Service, Friendly Staff, Trustworthy and will definitely use again.
9 October 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Mr Palfreyman,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Went to Protyre on Saturday morning
Went to Protyre on Saturday morning. Excellent service from the staff at protyre Fforestfach. Will definitely use again.
7 October 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Andrew,
We would like to thank you for sharing your feedback regarding the service you received at our Swansea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient and professional…
Very efficient and professional throughout. Even provided further details for follow up work required
7 October 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Martyn,
We would like to thank you for sharing your feedback regarding the service you received at our Swansea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great Service!
Made appointment, arrived on time, slight delay as they are very busy, then tyres changed, wheels changed on my request, from front to rear, a cup of coffee provided, and off again. Well done people at Pro-Tyre Fforest Fach. 5 Stars from me
5 October 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Max,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Marianne,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
★★★★★
★★★★★
Protyre, Fforestfach, Swansea did an excellent job on my MOT, and at just £40, it was great value for money. Very happy with the service and would highly recommend them. Thank you!
2 October 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Mr Richards,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Gary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Jeff,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and if there is any…
Excellent service and if there is any further work that needs doing it is explained well. Staff always very welcoming and friendly whilst you wait.
26 September 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Chloe,
We would like to thank you for sharing your feedback regarding the service you received at our Swansea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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