A busy workshop but found time to investigate the problem with my rear tyre and arranged a temporary repair, and for tyres to be fitted the next day, replacing the damaged one and also two worn front... See more
Company replied
Location
Switch locationUnit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
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See what reviewers are saying
What’s not to like? These were the best value tyres I could fine online and fitted for much less than the high street / walk in price. A range of dates and times for local fitting offered and addition... See more
Company replied
Staff/mechanics just need to learn to speak to customers better. If there is an issue with dashcams in vehicles then there probably should be a sign up in reception area. Apparently they are not allo... See more
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My son, from Keswick, forgot about his MOT, and we needed an urgent appointment. To our immense relief, Protyre Penrith had one appointment the following day. The Stafford were very friendly and p... See more
Company replied
Company details
About Protyre Autocare - Penrith
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, United Kingdom
- 01768 864361
4.6
Excellent
2K reviews
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I would not buy tyres anywhere else.
I ordered the tyres online and they were at a competitive price and booked the fitting for a couple of days after. The fitting was on time and efficient. Exactly want you would want.
6 October 2026
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Twice no tires with no phone call or email
Booked tyres online for a 12:00 fitting the next day,
Recieved a phone call in the morning but hung up as soon as I answered, tried ringing back to no answer.
Arrived on time to be told no tyres had arrived that day, come back some other time and they’ll see what they can do.
Rebooked for Tuesday 15:30, guy said he’d reorder the tyres, it didn’t matter if they turned up twice.
Arrived on time on Tuesday to be told oh yeah you were booked in for yesterday…
No I had two witnesses, one with me now that could confirm definitely Tuesday. And yet the guy on the desk still wanted to argue the fact.
After this went back and forth a few times he said no tires had arrived again anyway so they couldn’t have fitted them either day anyway. SO WHY ARGUE?!
I needed tyres so asked for a refund so I could get them elsewhere. Was told 3-5 working days.
In what world is that acceptable?
You’ve provided nothing, caused two unnecessary trips to your garage and taken the money anyway.
Now you’re saying I have to wait due to your incompetence…
Dreadful
19 September 2026
Reply from Protyre Autocare - Penrith
Dear Sam,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
The professional choice to look after your vehicle.
Working in conjunction with Black Circle, getting your tires fitted here is as easy as using the Black Circle website, a few clicks to choose your preferred location and time slot and everything is set to go, the team are professional and helpful from the moment you drop your vehicle in to the moment you drive out.
Thanks again for your service.
7 October 2026
Reply from Protyre Autocare - Penrith
Hello Robin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
My track rod ends were done with an…
My track rod ends were done with an alignment and mot tyres were fine the following week on my service they said my two front tyres were bold on the inner shoulder ive emailed twice with no reply im very dissatisfied i will never use them again no respect for customers
3 October 2026
Reply from Protyre Autocare - Penrith
Dear Julie Fargher ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Return visit from last year
Return visit from last year. Polite and helpful staff. Very easy to book in. Very satisfied with service
5 October 2026
Reply from Protyre Autocare - Penrith
Hello Jean,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Pre booked MOT
Pre booked MOT, all completed promptly with no issues and at a very reasonable price.
5 October 2026
Reply from Protyre Autocare - Penrith
Hello Mr McGenn,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Penrith
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great experience with an MOT
My son, from Keswick, forgot about his MOT, and we needed an urgent appointment. To our immense relief, Protyre Penrith had one appointment the following day.
The Stafford were very friendly and polite, and took the car in early. It failed on headlight alignment. They corrected that and issued as pass without bothering us at all - in fact, I only realised when I scrutinized the paperwork at home.
Thanks, Protyre! We had get ourselves in a mess, but you sorted it out for us with kindness and no fuss.
24 September 2026
Reply from Protyre Autocare - Penrith
Hello Karen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great feedback with MOT recomend
30 September 2026
Reply from Protyre Autocare - Penrith
Hello James,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Ordered two tyres online on Thursday…
Ordered two tyres online on Thursday 17th to be fitted at 2 00pm on Saturday 26th.On Saturday morning received a call from Penrith depot to say the tyre hadn't arrived. Told they would be here at 9 00am on Monday but maybe no one to fit them then so 1100am was agreed.Took car in at 1100 then told it would be one and a half to two hours cause they were short staffed.Walked to Dentist and went back at 1200 to be told the tyres hadn't arrived and he had reordered the tyres to come Tuesday.Had them fitted on Tuesday in at 1100 done at 1200 .If you call that service you need to take a good look at your company.Ive been using Harolds Tyres since the early Seventies but won't be using them again.
19 September 2026
Reply from Protyre Autocare - Penrith
Dear Mr Fawcett,
Thank you for your feedback . We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Best tyres in Penrith
The prices for tyres are exceptionally good, I got two for my son's Alfa and there was a 10% discount plus an additional 50% off wheel alignment.
Premium tyres and a very good price.
They couldn't manage the wheel alignment so they refunded me.
14 September 2026
Reply from Protyre Autocare - Penrith
Dear Stewart Knight ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent and professional service.
Booked online easily and had the MOT done on the agreed time and date. Excellent attention to detail and all done with a smile.
23 September 2026
Reply from Protyre Autocare - Penrith
Hello Malcolm,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Although I thought I had a problem
Although I thought I had a problem! The staff sorted it and all was good.
Very professional,quick and friendly.
Bri
21 September 2026
Reply from Protyre Autocare - Penrith
Dear Brian,
We would like to thank you for sharing your feedback regarding the service you received from our team at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent service at all times, and we are delighted that the team has delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Excellent service at a competitive price
Protyre are always reliable and helpful, providing excellent and honest service. I have used them for many years now for tyres and for my car air conditioning. They're always good, and their prices are reasonable.
21 September 2026
Reply from Protyre Autocare - Penrith
Hello Margaret,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Penrith
Hello Alan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Satisfactory
Decent service and decent price. I went in for front wheel alignment. Two ways to improve:
1. Make sure that mechanic stays on job rather than being pulled off to help somebody else.
2. Make sure printer works do you can provide a computer generated report to show alignment before and after.
16 September 2026
Bank of Mum & Dad
I booked my son’s car into Protyre for 3 new tyres and a wheel balance, following a service/MOT at his local garage. I input my son’s car reg on screen and quickly identified the Continental Tyres to match. The prices were very competitive, the wheel balance was on special offer too. I booked the fitting for the next day. All went very smoothly!
9 September 2026
Reply from Protyre Autocare - Penrith
Hello Richard,
Thank you for taking the time to share your positive feedback!
Customer service is important to us and we take pride in making sure that it is at its best for all our customers. We are delighted to hear that the process of booking and fitting new tyres for your son's car went smoothly.
Best regards,
Eddie
Customer Care - Protyre
Swift service didnt have to wait weeks…
Swift service didnt have to wait weeks for my car to be fixed which is hard to come by.
4 September 2026
Reply from Protyre Autocare - Penrith
Hello Mrs Culshaw,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reception staff very welcoming and…
Reception staff very welcoming and friendly
The waiting area is in need of a refurb
The fitting of two tyres seemed to take a long time
This location was unable to check tracking due to combination of the wheel construction and their equipment being unable to lock on.Verbal comment that removed tyres seemed evenly worn
Was recommended to visit Carlisle branch who should have up to date kit ( this Kuga is 17 months old and one of UK main SUVs)
7 September 2026
Reply from Protyre Autocare - Penrith
Dear Customer,
Thank you for taking the time to share your feedback.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
On time MOT and informed immediately…
On time MOT and informed immediately after completion.
2 September 2026
Reply from Protyre Autocare - Penrith
Hello Tereska,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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