Typically the service has been very good. However, there has been an issue with the delivery and installation of a battery for my vehicle. So far, a week after it was meant to have been installed t... See more
Location
Switch locationUnit 3 London Road Mall, Pembroke Dock, SA72 4RS Pembroke, Pembroke, GB
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See what reviewers are saying
I was treated with respect, kept fully informed of time schedule. A comfortable friendly waiting room, staff were friendly and communicative. Donovan who fitted my new tyre was professional friendly... See more
Company replied
Called in on the off chance of having new tyre fitted( almost everywhere else needs booking near me) lovey guys (Tom and sorry didn’t get my filters name ) sorted me out almost right away! Happy with... See more
Company replied
The staff are excellent! They’re friendly and helpful and I always feel like I’m being treated fairly. They explain everything and I never feel pressured into having any sort of service. I had a free... See more
Company replied
Company details
About Protyre Autocare - Pembroke Dock
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 3 London Road Mall, Pembroke Dock, SA72 4RS, Pembroke, Pembroke, United Kingdom
- 01646 686663
4.8
Excellent
733 reviews
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Good service
Good service. Don’t make a drama out of it and quietly get on with the work. Easy staff to work with. I’ve used many times and will continue to do so.
8 December 2025
Reply from Protyre Autocare - Pembroke Dock
Dear Mr Colin Jenkins,
We appreciate your continued service and are happy to hear about your positive experiences you had with our team at our Pembroke Dock branch .
Thank you for your review.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
The guys down there very helpful
The guys down there very helpful. Would definitely go back.
10 December 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Michelle,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quick and friendly service.
23 April 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Jayd,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Nearly lost the will to live .
Went to have two parts replaced ( which I supplied) and the tracking done a job that should have taken an hour, tops, was there THREE HOURS as a young kid tried to do the job and didn't know what he was doing ( his words not mine ) . Nobody seemed to care not even an offer of a tea / coffee .
1 December 2025
Reply from Protyre Autocare - Pembroke Dock
Dear Mark,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Can't recommend these guys enough!
Can't recommend these guys enough!! They go above and beyond!
3 December 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service as always!
19 November 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt and courteous service
Very helpful on telephone. Tyre ordered and fitted quickly
17 November 2025
Excellent service
We were dealt with quickly and efficiently within an hour of booking the appointment, staff were friendly and helpful. An excellent experience following a traumatic event where two tyres burst during a storm
5 November 2025
Again another great service thank you…
Again another great service thank you to all concerned in keeping me safe on the the road.
7 November 2025
the advice given at the desk on choice…
the advice given at the desk on choice of tire was spot on and much appreciated.
3 November 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Derek,
We're happy to hear that the advice we provided in choosing your tyre was helpful and spot on. We appreciate you taking the time to leave us feedback!
Best regards,
Eddie
Customer Care - Protyre
Great Team
Great Team - Job done on time and very well,
I am a very satisfied customer
28 October 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Roger,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Has a issue with alignment of front …
Has a issue with alignment of front wheels and also wanted a tyre check had a booking arrived at store Rob did the alignment and tyres good for more miles ahead all good
27 October 2025
Great service ⭐️⭐️⭐️⭐️⭐️
Great service in Pembroke dock , Justin explained everything perfectly , and even a free coffee ! Would highly recommend
22 September 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Pembroke Dock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent experience coming to this…
Excellent experience coming to this garage for a service and tyre check.
Left my car in the hands of Justin and went off shopping.
Justin phoned when my car was ready.
Will definitely be calling back yo this garage again staff are really friendly and courteous. Thankyou!!!
15 October 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Mr Powell,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent customer service .
22 September 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Mr Allen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Pembroke Dock
Hello Gerald,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff are incredibly friendly…
The staff are incredibly friendly helpful and make it feel like a visit to your friends instead of business which is nice to see
24 March 2025
Reply from Protyre Autocare - Pembroke Dock
Hello Steven,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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