Protyre Autocare - Guildford Moorfield Road Reviews 

1,616
•
TrustScore 5 out of 5

4.8

42 Moorfield Road, Guildford, GU1 1RU Guildford, Surrey, GB

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Rated 5 out of 5 stars

I always come back to Protyre Guildford, the (lovely) manager always goes the extra mile to help whenever she can. Anytime I've had an issue they've always done their very best to resolve it ASAP.... See more

Company replied

Rated 5 out of 5 stars

I made two purchases online and arrived at Protyre, Guildford, and the staff couldn't have been more helpful or more polite. On my second visit on Saturday 19th September, i was straight away informed... See more

Company replied

Rated 5 out of 5 stars

Fantastic service all round. Very friendly and helpful staff. Nice waiting area with comfy sofas and tea and coffee available. Car was put through its MOT on time and passed with no advisories. I even... See more

Rated 3 out of 5 stars

They asked me to pay £120 for alignment... only for 2 wheels...60 for a wheel.. this price is ridiculous expensive, as I paid £45 a month ago at a different protyre shop. Alignment usually costs £50-... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Guildford Moorfield Road

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 42 Moorfield Road, Guildford, GU1 1RU, Guildford, Surrey, United Kingdom

  • 01483 566355

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,616)

35,124 reviews in the last 12 months

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Rated 5 out of 5 stars

Guildford branch

Guildford branch. I ordered two van tyres online after speaking to reception staff / checking availability. Turned up and everyone was so helpful. I had my 4yr old son with me too. I went back in next few days to get a van spare changed and an aircon regas on the wife’s car (as I was so impressed) Great pricing and great service from everyone. Big shout out to Becky for being so lovely. Ps George says ‘ello!’ Protyre if you’re reading please acknowledge the teams customer services!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Trusted Garage

I booked online MOT for this and then I requested the date change which the team accepted it. The staff are welcoming and friendly. Highly recommend this garage for reliable service

8 May 2026
Rated 2 out of 5 stars

Told conflicting information

Told conflicting information. Vehicle connected up for AC re-gas for over an hour and not sure if it even completed the re-gas and vacuum checks. When I went outside I was told it was not getting cold and to try and run it for a while and if still a problem to return to have it de-gassed and talk of refund. But after running the car and no change I called and was told they had Done their bit and to take it to main dealer with no further talk of de-gas or refund.

27 April 2026
Unprompted review
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Dear Rob,

Thank you for taking the time to raise your concerns. We are sorry to hear that you are not happy with your recent visit to our Guildford branch.

If you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then raise this with higher management to look into.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Good value, good work, friendly service …

I use this place for replacement tyres and servicing/MOTs for all my cars. The price is always competitive, the work is thorough and it’s easy to book a slot online. While you’re there the staff are friendly and helpful , there’s a decent waiting room with sofas and coffee while you wait.

22 April 2026
Rated 5 out of 5 stars

Professional and reasonably priced

Protyre was recommended to me when I needed to have my rear brake pads replaced. My call was answered very quickly and politely, and I was given an appointment for the same day.👍🏾 How impressive is that ?👌🏾
I was pleased with how quickly the brake pads were replaced at a reasonable price, and I was on my way.
From my observations, the father and daughter team at Protyre have got it nailed. There was a mutual respect in the way they communicated which I found beautiful.
I would definitely recommend Protyre and, long may they continue to serve motorists locally and further afield👌🏾🙏🏾.
Well done everyone 👏🏾

13 April 2026
Rated 3 out of 5 stars

Quick

Very quick servicing. Didn’t appreciate the consistent revving of my car.

22 April 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Dear Customer,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Guildford Moorfield Road branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Great Service Every Time

I've used Protyre Guildford on several occasions now and have been very pleased with the service provided on every visit. Staff are always very friendly, helpful and courteous. I would recommend them without hesitation.

15 April 2026

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