Had an Aircon regas on 27th May but they didn't identify a leak and was supposed to refund me. Over a month later and I'm still waiting for the refund despite chasing two weeks ago.
Company replied
Location
Switch locationMoor Road, Unit 33 Chess Business Park, HP5 1SD Chesham, England, GB
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See what reviewers are saying
Great service from Protyre Chesham. Went in for free tyre and alignment check on my Fiesta. Front tyres needed replacing, one of the front wheels was buckled. I bought a new wheel from Ford and Protyr... See more
Company replied
My daughter’s car was booked in for an air con regas at 4.30pm on a hot Friday. Staff were very chilled and friendly and got the job done despite what for them must have been hard working conditions.... See more
Company replied
Went in because air con was not working. But after re gasing it still was not working. It did not need gas the compressor was faulty . Why put gas in if it did not need it, supposed to be able to carr... See more
Company replied
Company details
About Protyre Autocare - Chesham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Moor Road, Unit 33 Chess Business Park, HP5 1SD, Chesham, England, United Kingdom
- 01494797820
4.6
Excellent
573 reviews
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Reply from Protyre Autocare - Chesham
Hello Agnes,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service from Protyre Chesham
Great service from Protyre Chesham. Went in for free tyre and alignment check on my Fiesta. Front tyres needed replacing, one of the front wheels was buckled. I bought a new wheel from Ford and Protyre replaced the tyres and fixed the alignment. Staff were excellent and very helpful.
8 July 2026
Reply from Protyre Autocare - Chesham
Hello Mark,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Air con not checked
Went in because air con was not working. But after re gasing it still was not working. It did not need gas the compressor was faulty . Why put gas in if it did not need it, supposed to be able to carry out a free check not waste £100. We had booked in for tires and brakes but have cancelled. We had recommended them to someone else who has now cancelled. Made £100 lost 2 other jobs
3 July 2026
Reply from Protyre Autocare - Chesham
Dear Ryan Cooper,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Had an Aircon regas on 27th May but…
Had an Aircon regas on 27th May but they didn't identify a leak and was supposed to refund me. Over a month later and I'm still waiting for the refund despite chasing two weeks ago.
27 May 2026
Unprompted review
Reply from Protyre Autocare - Chesham
Dear Michelle,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration, contact number and the web order number for your booking so that we can look into this for you.
Kindest regards,
Georgia
Customer Care - Protyre
Efficient, professional and friendly service
My daughter’s car was booked in for an air con regas at 4.30pm on a hot Friday. Staff were very chilled and friendly and got the job done despite what for them must have been hard working conditions. Thank you so much it’s made such a difference. Recommend them most definitely
26 June 2026
Reply from Protyre Autocare - Chesham
Hello Wendy,
Thank you for taking the time to share your positive feedback! We are delighted to hear that our team at Chesham provided excellent service. It's wonderful to know that the air conditioning regas has made such a difference, and we truly appreciate your recommendation.
Best regards,
Eddie
Customer Care - Protyre
Very professional and helpful very nice…
Very professional and helpful very nice staff especially person at reception
3 July 2026
Reply from Protyre Autocare - Chesham
Hello Jean,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Chesham
Hello Chen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Chesham
Hello Mrs De Coninck,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Absolutely fantastic service
Absolutely fantastic service. Great customer support. I had Aircon Regas. They also checked tyres and brakes with a full printed report.
Protyre. Autocentre
Chesham
Bucks
22 June 2026
Unprompted review
Reply from Protyre Autocare - Chesham
Hello Susan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Chesham
Hello Mr Cooper,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Poor service
Poor service. The tyres were supposed to be fixed for the rear. When requested to rotate by installing the new ones at the rear and old in the front, I was told you should have requested earlier.
I agreed wating to get this done, but was advised it can't be and was advised to come later where I will be charged 15 per wheel.
27 May 2026
Reply from Protyre Autocare - Chesham
Dear Nathaniel,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
First rate quality product
First rate quality product. Trust worthy advice. Competitive prices. Thanks.
3 June 2026
I was so impressed with the service at…
I was so impressed with the service at Protyre. The staff were very friendly, efficient, communicative and talented. I would recommend them over other national providers.
3 June 2026
Very nice person at reception
Very nice person at reception , giving helpful advice.
1 June 2026
Unprompted review
Regas even though they knew there was a leak!
Booked in for a free air conditioning check and the a regas if all was ok!
When I picked the car up they told me that there is a leak in my ac but they have regassed anyway and hope it will last?
The next morning the ac had stopped working!
Why was it regassed when they knew there was a leak?
Phoned up to see if I could find out why I wasn’t informed about the leak before paying £89.95 to be told I am lying and would have not been told there is a leak!
Now I’ve got to wait at least 5 days to see if a refund appears!
Would not recommend.
27 May 2026
Unprompted review
Reply from Protyre Autocare - Chesham
Dear Customer,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Good customer service kept us informed…
Good customer service kept us informed all the way. Also very knowledgable
23 May 2026
I asked tge garage to inspect and…
I asked tge garage to inspect and report on a suspected puncture. Only when I paid my bill was I told they didn't find anything wrong. WHen I asked what else could resolve tge puncture I was told a bead reseal could help. But my car was already off tge ramp. They should have offered me tgst option earlier. I don't think the garage is interested in fixing punctures as probably not enough profit. We need garages tgat offer proper customer service.
25 May 2026
Reply from Protyre Autocare - Chesham
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Outstanding Customer service and…
Outstanding Customer service and waiting room. My go to Tyre place from now on
6 May 2026
Superb helpful great value
Superb helpful, prompt response on email, great price and service on van mot and service. Helpful advice and no sales overkill. Absolutely superb. 10.10
13 May 2026
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