I recently took my car to Protyre Bury St Edmunds for a front wheel alignment. Previously I've gone to another shop for this and always hated going as they would try to upsell me on other services... See more
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I rang them at 830am on Saturday morning and they offered an appointment at 9.15. They asked all the relevant questions during the call and told me the best price they could offerfor two unusual tyres... See more
Company replied
Booked an appointment time online in advance for 4 new tyres. Apparently their system does not take correct account of online bookings, so if there are walk-in customers hey are given preference. I wa... See more
Company replied
Dropped car off at agreed time, great reception on arrival, given a time when car would be ready for picking up, arrived back & all work completed on time & car ready for collection. Price for tyres (... See more
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Company details
About Protyre Autocare - Bury Bunting Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 13, Bunting Road, IP32 7BX, Bury St Edmunds, Suffolk, United Kingdom
- 01284 762996
4.8
Excellent
1K reviews
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Do not get tracking done here
Had my tracking done but my steering wheel is now not straight so now need to find somewhere to get it done again
9 December 2025
Reply from Protyre Autocare - Bury Bunting Road
Dear Owen Keane,
Thank you for bringing this to our attention and we are sorry to hear that this has happened.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
MOT booking
Very friendly staff, very quick service, easy online system for booking in to have work done. Very reasonable prices. Would definitely use again.
2 December 2025
Reply from Protyre Autocare - Bury Bunting Road
Hello Steven,
We would like to thank you for sharing your feedback regarding the service you received at our Bury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good honest service with a good attitude
8 December 2025
Never ever again
Never ever again. Bought new tyres and wheel alignment. Wheel alignment it was not done properly the first time, been again after couple of days, they said looks good now, after 5000 miles and two months tyres got worn because of the wheel alignment done wrong. They would not take any fault.
3 September 2025
Unprompted review
Reply from Protyre Autocare - Bury Bunting Road
Dear Alex,
Thank you for notifying us of your concerns. We are sorry this has happened.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Service very good
Service very good - I paid £27 per tyre more than another dealer - as I was late due to pothole damage, and didn’t have time to go back across town for the better price
27 November 2025
Car very smooth now
Cost quite a bit due to , 2 new tyres and a battery but necessary and when I drive home the car was so much smoother, very
Pleased
27 November 2025
Reply from Protyre Autocare - Bury Bunting Road
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
They broke the spare wheel winder under…
They broke the spare wheel winder under the car and fixed it with a cable tie and denied doing it,they eventually accepted liability and said they would order a new one,three weeks latter still hasn’t been done,I have used Protyre for years .wont be using again
19 November 2025
Reply from Protyre Autocare - Bury Bunting Road
Dear Tim Salmon,
Thank you for bringing this to our attention and we are sorry this has happened.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Paul fitted me in on a busy Saturday…
Paul fitted me in on a busy Saturday morning. Job price reasonable. With corrected alignment and new front tyres on 8mm in the rain really noticed the difference in the steering.
22 November 2025
Puncture repair
From the email regarding needing an appointment to repair a puncture to repairing said puncture was efficient from start to finish .Paul replied very quickly to my email asking for an appointment.Would definitely use again very polite and efficient.
26 November 2025
I arrived at 4.40pm without an…
I arrived at 4.40pm without an appointment and by 5.20 had had a new tyre fitted and was on my way . Thanks guys .
19 November 2025
Excellent service
Excellent service, speedily done. Staff very friendly.
Clear invoice and paperwork provided on departure.
10 November 2025
Unprompted review
Reply from Protyre Autocare - Bury Bunting Road
Hello Michal,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I have used Protyre for a number of…
I have used Protyre for a number of years and they always fitted new TPMS sensors that have failed. Staff are always friendly and can recommend them.
3 November 2025
Great place for an MOT
Pleasant and helpful staff. MOT performed at the correct time without much waiting (other garages want the car all day - here its a 1 hour slot). Free coffee/tea while you wait.
30 October 2025
Always happy to help
I work next door to this branch so it makes it easy to drop off and collect, the guys are efficient and I have no complaints. Some other staff have now started to use you because you are always able to fit them in and you are more than happy to drop the keys into the office once the job has been completed.
5 November 2025
Easy to book
Easy to book, did my MOT at the correct time and got my car back when they said
3 November 2025
Reply from Protyre Autocare - Bury Bunting Road
Hello Richard,
We would like to thank you for sharing your feedback regarding the service you received at our Bury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bury Bunting Road
Hello Adrian,
We appreciate you taking the time to leave us this excellent review. We're happy you were pleased with our service and prices.
Best regards,
Eddie
Customer Care - Protyre
Fitted me in for an MOT at short…
Fitted me in for an MOT at short notice, informative advice on minor repairs and very helpful and polite staff
29 October 2025
Reply from Protyre Autocare - Bury Bunting Road
Hello Mr Clayson,
We would like to thank you for sharing your feedback regarding the service you received at our Bury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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