Brilliant service as always. Lovely when the guys remember your car shows they truly take an interest in the vehicle and customer
Company replied
Location
Switch locationBridgend Industrial Estate, Bridgend, CF31 3TT Bridgend, Cardiff, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have used Protyre and Celtic tyres as it was for over 30 years. Always well priced, fabulous honest good old fashioned customer service, with quick fitting. Will say booking on line can be a ball a... See more
Company replied
I booked a battery replacement on line within 90 minutes, cheapest I could find, turned up early and it was started virtually straight away
Company replied
I was seen very quickly and the problem was identified with the tyre. I was given good advice and recommendations for replacement tyres. As a woman I felt listened to and not taken advantage of.
Company replied
Company details
About Protyre Autocare - Bridgend Princes Way
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Bridgend Industrial Estate, Bridgend, CF31 3TT, Bridgend, Cardiff, United Kingdom
- 01656 657424
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Protyre Autocare - Bridgend Princes Way
Hello Mr Harris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Phoned at about 9.30 given appointment…
Phoned at about 9.30 given appointment for 11.30 same day
Arrived on time and left at 12.00 midday
Excellent service
5 October 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Christopher,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bridgend Princes Way
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I found the website very easy to use
I found the website very easy to use, it gave me a quote and all the information I needed. The directions on the website made the garage easy to find as I am new to the area, and the staff were very helpful.
30 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Jan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic customer service
Fantastic customer service - from ordering the correct new tyre - to booking an appointment for fitting - to fitting a new tyre
Kept informed all the way through and amazing attitude of staff is exceptional
28 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Cath,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
compared prices and procurement were…
compared prices and procurement were easily the best and excellent service on the day
28 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Trevor,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Paul at the bridgend branch was very…
Paul at the bridgend branch was very helpful advised me on the best tyres for my car and gave a good proce
23 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Richard,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The service is very good and the staff…
The service is very good and the staff always provide prompt and accurate information regarding cost / earliest available date for the work to be done.
21 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Mike,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Trusted garage
Trusted garage, I always go there to have tyre pressure checked and for new tyres.
16 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Lynn,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
An opportunistic request was met with a…
An opportunistic request was met with a very efficient response. Well done guys !
16 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Dear Andrew Richards,
Thank you very much for leaving us this 5-star review.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at our Bridgend Princes Way branch delivered this to you.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Prompt service and helpful staff.
18 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Mrs Ralph,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service throughout
Excellent service from arrival at the depot to departure. The puncture was quickly Identified and repaired and I was back on the road very quickly and managed to get to my hospital appointment
Many thanks to the team
16 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Paul,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fitted me in last minute and did an…
Fitted me in last minute and did an honest job.
16 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgwater branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Repair puncture
Prompt service. Repair of puncture completed in less than 30 minutes
14 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Mr Goodfellow,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Be Careful when deciding to use Protyre
Booked with this company as my front tyre was low...my vehicle was due an Mot the following day with another company.
The tyre was changed and as part of the service the other 3 tyres are checked and the tread recorded with the condition of the tyre which were all declared roadworthy.
My vehicle was taken to the MOT station the following day and failed due to the rear tyre as the cord was showing on the inside of the tyre.It was deemed dangerous
The mechanic who conducted the teat and the technician who changed the tyre stated that this should have been picked up by protyre.
I complained and the manager requires pictures which i do not have.Their excuse is it may have happened afterwards....this isnt the case
My advice to anyone using protyre....please do not take it at face value that your tyres are roadworthy before leaving their premises....and take pictures and retain any tyres if you have problems.
I am stil waiting for this to be resolved however no contact from the manager.
My advice would be avoid this company as its clear that things are being missed regardless of what excuses they come up with.
4 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Dear Neil Rees,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Bridgend Princes Way
Hello Miss Howard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
MOT on this occasion
MOT on this occasion , all done at the time it was booked. My preferred choice to have tyres and services. Great team and very friendly.
4 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Nigel,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very good service, online and fitting
Really pleased with the service. Ordered online for fitting in Bridgend including 4-wheel alignment. Friendly staff and would use again. Fitted Falken Ziex 320's at a good price for a 2001 BMW e39 and first impressions are positive. As I do low mileage the tyres will likely perish long before the the tread wears out.
2 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Glenn,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend centre. We are pleased that you found our team in centre friendly and the pricing competitive.
Best regards,
Eddie
Customer Care - Protyre
Very helpful staff over the phone and…
Very helpful staff over the phone and in person.
2 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Hello Mrs Mordecai,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Easy booking
Easy booking, excellent welcome at the garage and prompt service. I was impressed and would use again!
2 September 2026
Reply from Protyre Autocare - Bridgend Princes Way
Dear Fabruzio,
Thank you for taking the time to share your positive feedback!
We are delighted to hear that you found the booking process easy, received an excellent welcome, and experienced prompt service.
We are so pleased that you were impressed and would use us again!
we will look forward to welcoming you again in the future at our Bridgend Princes Way branch.
Kind regards
Kayliegh
Customer care - Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.