Alfie was super helpful on the telephone, and, when I arrived to have the tyres replaced his colleagues were straight onto the job. Definitely think they're helpfulness has improved.
Company replied
Location
Switch locationUnit 3 Arden Bus Centre, Arden Road, B49 6HW Alcester, Warwickshire, GB
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I enquired about a replacement tyre for my wife's Golf and was told it was in stock. Appointment agreed for that afternoon to establish whether a repair was possible. It was and it was done very quick... See more
Company replied
We decided to use Protyre as Aidan the manager at ATS who we'd used for several years, was moving there. Completely took a chance but found that the experience was every bit as good as before. Everyon... See more
Excellent service! I took my VW Golf in for two new rear tyres, and the service was first-class from start to finish. Friendly, professional, and efficient. Highly recommend!
Company replied
Company details
About Protyre Autocare - Alcester
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 3 Arden Bus Centre, Arden Road, B49 6HW, Alcester, Warwickshire, United Kingdom
- 01789 764033
4.7
Excellent
1K reviews
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Seem like a great bunch of guys
Seem like a great bunch of guys. I was gutted that it failed its MOT at first, but after the repairs I could tell the difference straight away. The lad who repaired it was very friendly and did a great job!
29 September 2025
Reply from Protyre Autocare - Alcester
Dear Mr Burrows,
We're glad you enjoyed your experience wit our team at our Alcester branch.
It's great to hear that the repairs made a noticeable difference and that you found our team member to be friendly and helpful. We appreciate your positive feedback!
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
Quick reliable service
29 September 2025
Excellent communication with staff
24 September 2025
I have used your company before
I have used your company before
I found the first time I visited the approach from the staff member to be no welcoming and abrupt
The second time the same but a different member of staff they need to develop their approach and responses to customer
When I collected my car a completely different man who was very pleasant so if the other two could adopt his approach then happy days
24 September 2025
Reply from Protyre Autocare - Alcester
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great experience from beginning to end
17 September 2025
Reply from Protyre Autocare - Alcester
Hello Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service!
I dropped my car in on Saturday morning and they looked at it an hour later! Had to leave it there till Monday as they didn't have the tyres in stock that I needed but great service!
17 September 2025
Reply from Protyre Autocare - Alcester
Hello Amanda,
We would like to thank you for sharing your feedback regarding the service you received at our Alcester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Bit of a mixed one
Bit of a mixed one. The guys were lovely as always, but the work needed was very overpriced. Managed to have my car fixed by another garage at half the price.
17 September 2025
Reply from Protyre Autocare - Alcester
Dear Ella Horsley,
Thank you for notifying us of your concerns regarding the cost.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Always prompt and friendly service
Always prompt and friendly service
The problem with a tyre censor was resolved immediately.
15 September 2025
Reply from Protyre Autocare - Alcester
Dear Malcolm Procter,
We appreciate you sharing your positive experience you had at our Alcester branch.
We're so glad that our team was able to promptly resolve the tyre sensor issue with friendly service.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Alcester
Dear Mr paul cotton,
We appreciate you taking the time to share your positive experience you had at our Alcester branch .
We're happy to hear our website was easy to use and the service was efficient.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Spark plugs and brake fluid changed
Spark plugs and brake fluid changed. Work was done quickly and price was competitive too.
15 September 2025
Delay in car collection time but we customer can not be late.
It was stressed that I had to get my car in at 11.30am not a minute late as that was my appointment time. I arrived at 11.15am and was waiting to be picked up by my daughter and when she collected me at 11.45 my car was still parked in car park area and other cars taken around back to work shop before mine.
I also telephoned between 2.30 & 3.00 to ask when my car would be ready ? to be told that the MOT had been done but the service was only just being started ! and my car could be kept until end of day.
I felt that the garage was under staffed on this particular day !!
3 September 2025
Reply from Protyre Autocare - Alcester
Dear Susan Beaver,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Alcester
Hello Neil,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very well organised tyres were ordered…
Very well organised tyres were ordered car was booked in know hassle job done thankyou 👍
3 September 2025
Ray was great
Ray was great, very flexible and accommodating. Quick delivery and did what said they would do 👍
22 August 2025
A good team of lads at Alcetsr Protyre , 4 Tyres fit fitted in good time and notified when job was completed, the only reason I did not give it five stars was that the drivers side matt was ver very
The team at protyre at the Acester bra
25 August 2025
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