iMobile Pro Tech Experts Reviews 

2,397
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and efficient when handling phone repairs, accessories, and complicated data transfers. People truly appreciate the affordable prices and the remarkably quick, stress-free service provided by friendly teams across the various store locations. Some reviewers were not happy with certain product issues, noting occasional problems like poorly fitted replacement screens, initial device glitches, or defective items sold in stores. Despite these minor setbacks, many patrons still find the overall store atmosphere and customer assistance extremely welcoming when visiting for their technology needs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their welcoming and friendly demeanor during... See more

Service

Clients share positive opinions on service, highlighting efficient and speedy repairs provided by friendly... See more

Product

Customers consistently note ambiguous experiences with product. Reviewers report satisfaction with purchasing... See more

Price

Users describe positive interactions with price, highlighting reasonable charges and great deals. Consumers... See more

Customer service

Customers report positive experiences with customer service, highlighting honest recommendations and the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited the I Mobile Bromley branch to buy my new Samsung S25 Ultra, and the service was absolutely exceptional. The team looked after me for over an hour and a half, transferring all my data fr... See more

Rated 5 out of 5 stars

Bought a new iPhone. Confess to being a bit worried when we realised this isn't an official Apple Store but the service we received was way better than we'd experienced in the official stores and we... See more

Rated 5 out of 5 stars

Brilliant Service, Went in to get my screen replaced as the Touch screen had stopped working. The guy had it for a few minutes gave it back and said all done!!!...Couldnt believe it as id tried everyt... See more

Rated 5 out of 5 stars

Went into the Wakefield branch to get a battery replacement and was told that It wasn't necessary - just a new back glass from where I'd attempted a dodgy repair myself! Half the price I thought it... See more


Company details

  1. Mobile Phone Repair Shop

About iMobile Pro Tech Experts

Written by the company

iMobile is UK’s leading smartphone and tech product retailer. With a wide range of services and multiple locations, iMobile is the fastest growing mobile business with its excellent services and reliable products

With years of experience and specialising in the mobile phones, tablets, smartwatches, and technology industry, iMobile is currently located in 15 different locations in the UK.

We are offering customer satisfactory services online and in-store in Leeds, Chelmsford, Norwich, Ipswich, Harrogate, Bishop’s Stratford, Cambridge, Leicester, Wakefield, Bournemouth, and Bromley.

Throughout these years, we have built a strong reputation. But we always look forward to expanding our services and scope, so we can deliver better service quality with a higher standard for our new and repeat customers.

We are creating a powerful platform with a user-friendly experience for our customers, so they can shop anytime and anywhere online.

We offer a wide range of smartphones and electronic gadgets at unbeatable prices.

We also offer Gaming gadgets, Air-pods, Tablets, Smartwatches, Chargers, Headphones, and other accessories to meet all your needs.

We do a quality inspection of all our products before listing them for sale

You can always find the one you like, and we will provide you with the best price.

We are Apple and Samsung products specialists. We have an effective team of experts with years of experience in repairs to fix your phone issues.

With its professional back-end support, repairing services, and trained staff, iMobile is considered the most reliable company when it comes to repairs. Our network is growing, and we love to share the good news with our customers.

We are committed to taking care of your devices.

Not only our technicians are ready to repair nearly any device, but we also offer trade-ins, upgrades, accessories, and more!

Our staff is passionate about the latest technology. They are ready to assist you with anything you may need. Our online support is available for our customers 24/7 with speed, reliability, and passion.

With iMobile, you can buy with confidence.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,397)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

wonderful service

I went into O2 CHELMSFORD for some help with my phone, which was broken, service was awful no help, no customer service.
My husband and I went to imobile
What can I say they were so helpful, nothing too much trouble, My screen was broken on my phone, they gave me options but I purchased a new phone all my pics, apps everything was saved by them[which o2 said they couldn't do ]
what a wonderful service from all staff, Thank you so much

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service in Bishop's…

Outstanding service in Bishop's Stortford, Kaz was very helpful, friendly and knowledgeable. Went in with a problem and came out with everything sorted at a good price. Worthy of recommendation, many thanks. Jim

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Sumair

Sumair, he is welcoming , polite, always smiling even when l try to get him angry , he is fast at what he does and does it perfectly 👌

12 February 2025
Unprompted review
iMobile Pro Tech Experts logo

Reply from iMobile Pro Tech Experts

We strive for excellence, and we're so glad we delivered for you

Rated 5 out of 5 stars

Lovely and quick

Lovely and quick! Thank you!

10 February 2025
Unprompted review
iMobile Pro Tech Experts logo

Reply from iMobile Pro Tech Experts

We strive for excellence, and we're so glad we delivered for you

Rated 5 out of 5 stars

What great service

What great service! I'm a journalist and I was looking for a way to record telephone calls - with the interviewee's permission, of course. One of the big phone providers told me I would have to buy a sim card which would cost me £60 for a year. I went into imobile just on the off chance - and Kumar was brilliant. He knew his stuff. He showed me the button on my iphone 15 pro which means I can record calls at no cost! Now why couldn't my provider have done that?

28 January 2025
Unprompted review
iMobile Pro Tech Experts logo

Reply from iMobile Pro Tech Experts

We appreciate your fantastic review. It means the world to us

Rated 5 out of 5 stars

it has been the best purchase…

it has been the best purchase experience i have ever had, they helped me to find exactly what i was looking for.

29 January 2025
Unprompted review
iMobile Pro Tech Experts logo

Reply from iMobile Pro Tech Experts

We appreciate your fantastic review. It means the world to us

Rated 5 out of 5 stars

I Mobile Worth a Visit

Very friendly Staff who know exactly what they are doing. Sorted my phone out properly and swiftly too.

26 January 2025
Unprompted review
iMobile Pro Tech Experts logo

Reply from iMobile Pro Tech Experts

We appreciate your fantastic review. It means the world to us

Rated 1 out of 5 stars

Would give 0 stars but unfortunately…

Would give 0 stars but unfortunately can’t went to the shop and brought a 12 pro max for £400 brought it through Klarna as needed a phone but couldn’t afford it outright phone has had to have 3 new screens as keeps glitching when in today only for them to tell me it has water damage for last time I went there (didn’t get told this last time) they r now saying they can’t do anything about my phone I need a working phone due to health issues after telling them multiple times this phone isn’t in working order all I got was dirty looks and aggressive behaviour towards myself I told them I would put a bad review online due to this and they then banned me from the store DO NOT GO TO THIS SHOP they are also robbing people blindly I could of gone to Facebook for this phone and got it cheaper (didn’t know this time of buying the phone in store) this phone was refurbished and is very bad quality doesn’t even work like a phone should

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Store Manager Fahad is Very good in…

Store Manager Fahad is Very good in store. Always helpful and friendly.
Prices are very cheap and service is great. Definitely recommend immobile to everyone

24 January 2025
Unprompted review
iMobile Pro Tech Experts logo

Reply from iMobile Pro Tech Experts

Thank you so much for your kind words! We're thrilled you enjoyed your experience.

Rated 5 out of 5 stars

Problem with USB C connector

I had a problem with the USB C connector on my phone. The repairman sorted it out in no time. He didn't even charge me for the job. Great bunch of guys. Great service and very knowledgeable.

15 January 2025
Unprompted review
iMobile Pro Tech Experts logo

Reply from iMobile Pro Tech Experts

Thank you so much for your kind words! We're thrilled you enjoyed your experience.

Rated 2 out of 5 stars

PS5 bundle with NO COD Black…

I ordered a PS5 bundle with COD Black Ops. It came promptly with good communication leading up to the delivery. When it was opened on Christmas Day there was no game included. I have emailed and left messages at least 5 times since but have had no response. I just want someone to contact me to sort this issue out.

25 December 2024
Unprompted review
iMobile Pro Tech Experts logo

Reply from iMobile Pro Tech Experts

We do apologise for the inconvenience, We shall look into the matter and get back to you as soon as we can. Thank you

Rated 5 out of 5 stars

Shop with Sumair at Imobile

Sumair has got excellent customer service skills. Kind and patient with customer. He will listen and ensure all customers needs are meet according
Quality products. Happy with the service

7 January 2025
Unprompted review
iMobile Pro Tech Experts logo

Reply from iMobile Pro Tech Experts

Thank you so much for your kind words! We're thrilled you enjoyed your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look