prontolanka.lk Reviews 35

Very pathetic service. An important document was posted to me on 18th May, and even by 21st May it has still not been delivered. It is extremely disappointing that after 3 consecutive days the delivery could not be completed. Poor service and lack of reliability when handling important documents.

​"I am writing to express my strong disappointment regarding the poor service at your Badulla branch. The staff member I dealt with was extremely disrespectful and dismissive when I inquired about my order by providing the tracking number.
​My order was dispatched on 05.08, and the tracking number is DEF6355. Today is 05.20, and I am deeply concerned about this significant delay. Every time I visit the office to follow up, I am simply told that the package has not arrived yet. This is extremely poor service, and I certainly would not recommend this courier service to anyone."

Bad. Handed over a parcel on 13th and I was promised it will be delivered within 2 days and up to now it hasn't been delivered. When I call them they do not give a varied answer as well. Not trustworthy at all. Regret choosing them

I handed over to your Kirimandalaya branch a package to courrier to Trincomalee on the 21 April. It has not yet arrived. Your hotline or all other numbers listed in the invoice and websites dont work or remain unanswered. What type of service is this? HORRIBLE

Pronto Lanka Service =SL Post ; SL post better than this kind of shit service!!! This Service take too much time to deliver more than 6 Days

Worst service I have ever had... No responsibility at all... Do trust this service... Domex is better than thousand times

12/30/2025 yaluwek ewapu parcel eka adatath labune na. Galle idan Pannipitiyata. Piliyandala branch ekata 6 sarayakta wada giya kiyala tracking wala pennanne. samahara welawata ekama dawase ude desarayak. Tracking ekawath piliganna puluwan thathwe na. samahara wita mata dan e parcel eka labunath use karanna bari weyi.

Very worst customer service

Srilanka worst courier service…..very disappointed with this delivery service

It is a bad experience I faced that this the first time I want to send a good and gave all the details and the good was expected to collect on 29th Aug T25 before 5.30pm and didn't come to collect. I was calling same day for 20 min but no response. Following day when i call it's also a horrible service to wait for a solution more than 20 min and there was no any sender receiver details recorded in the system and I have call in my number that also no record sim and again entering the details for Monday deliver.

Terrible customer service. Staff don't know how to talk to customers. No professionalism whatsoever! Extremely rude. Extremely difficult to reach them on the phone. The staff tells me that they are not forcing anyone to use their service so why come to them. That's the attitude of the ignorant staff working for this organisation. Just DO NOT USE their services! I'm still waiting for my package to be delivered.

I am complaining about the Kaduwela branch. They did not come on the date they said they would pick up the parcel. And the next one did the same. Also, the Colombo head office does not conduct any investigation into such complaints. And they do not even answer phone calls. A very fraudulent company. This company has no shame in wasting people's time.

I am writing to bring to your attention an issue I experienced with a delivery made on 21st July 2025.
On that day, I delivered a piece of cake and paid Rs. 650/= to the cake owner, which she in turn paid to Pronto.
However, when the delivery was made, the delivery person requested an additional Rs. 500/= from me. I made the payment, but unfortunately, he did not provide any receipt for this transaction. This has resulted in me being charged twice for the same delivery. very bad experience.

I handed over a letter on the 15th July from Dambulla Branch for delivery to Negombo. Today is the 19th and when I checked on tracking it says deliveruy not complete. I was informed at the time of handing over it will not take more than 2 days. I paid Rs.600/- becuase it was urgent. If Iposted it by ordinary post (much cheaper) it would have got their by mow

Worst service ever from the customer case centre. They are not professional and not responding to our queries. Need to contact management on their service.

Very bad service....

My exam application which was to be submitted on 19th of June was posted from Hatton branch 13th of June. It wasn’t delivered to me even on 18th and their customer service had no idea where my documents were. I was just told to await a call which never came back. When I arrived at the head office in Narahenpita they had no idea where my document is. I’m gonna lose my chance to face an examination because of them and there’s no one to take the responsibility.

We entrusted Pronto Kegalle Courier Service with our very urgent and important documents on 2025/06/09 to be sent to Orugodawatta. They assured us that the documents would be delivered within two days. However, the company contacted us later and informed us that they had not yet received our documents.
When we followed up yesterday, the Kegalle and Colombo branches told us that our documents were at the Kaduwela branch. Upon contacting the Kaduwela branch, they initially said that the documents were not with them. Today, when we called again, they confirmed that the documents are indeed at their branch, but they cannot release them today. They said the documents could only be handed over next Monday.

As a result, we will have to send a vehicle to retrieve our documents, which has caused us unnecessary expense and wasted our time. This has been a highly frustrating experience with this courier service.
We entrusted them with our urgent and important documents, but their service has been extremely disappointing. I do not recommend this courier service to anyone. Pronto is the worst courier service in Sri Lanka.

★☆☆☆☆ Extremely Disappointed with the Customer Service

I had a terrible experience with Pronto Lanka courier service. My package was delayed for several days without any clear explanation. When I tried to contact customer service, I was either kept on hold for ages or given vague and unhelpful responses. One representative even hung up on me mid-call!

No one seemed to take responsibility or show any urgency in resolving the issue. I had to follow up multiple times just to get basic information. It’s incredibly frustrating when you’re relying on a service and get zero support when things go wrong.

If you value your time and peace of mind, I suggest avoiding this company. Their lack of professionalism and poor communication are simply unacceptable