They will deliberately not close your account!
A 70+ pensioner from another EU country worked in Germany for decades, retired and permanently returned to home country. Despite submitting proof of relocation and repeatedly cooperating with Pronova BKK's requests, she continued to be charged for more than six months. After providing requested documentation, she was later asked to provide four years of statements from a German bank account that had already been closed. Multiple attempts to resolve the issue resulted in repeated transfers between customer-service representatives and promises of callbacks without resolution. No one can ever answer any question bouncing you to another case handler.
This organization deliberately makes it hard to close the account, so that they can continue withdrawing 20€/month from a pension of 130€/month for their own profit, even though the same customer will never use their service. LOWEST OF THE LOW. Shamefully unprofessional. Surprisingly legal entity.
UPDATE: after Pronova BKK representative confirmed in writing by email that the membership is cancelled. However, my mom is still being charged. The auto-ai-generated response does not solve anything.

Reply from Pronova BKK







