Project Timber Reviews 1,371

Excellent product . Driver was very helpful

Very good customer service. Patients and approachable.

Great communication, Very friendly reception staff and delivery driver Craig! Highly recommend! Thank you.

The summerhouse we purchased 8 moths ago has had several problems since it was built by project timber . Currently the doors won't close due to falling off their hinges as the crap quality screws have oxidised and crumbled. I suspect due to the many gaps in the shoddy quality structure and despite any sealing we have done, water is getting in.

Very polite and helpful who goes that extra mile

We took delivery of our Grandmaster lounge contemporary garden room at the end of August and we’re initially pleased with it. A week later they sent out a further set of window openings that didn’t match and were not requested.

All seemed to be ok so we kitted it out as an office and craft room with full electrics, upcycled antique and brand new furniture plus stock.

In January we noticed it seemed damp inside but put it down to the the lack of ventilation due to the bad weather.

The first week in February the roof failed with water pouring in, in various areas.

I contacted project timber straight away and they told me to send photos.

We sent photos, videos and asked for someone in management to come out or ring us back to discuss the issue.

We called and emailed constantly over a 2 week period as the leaks became worse, causing more damage daily.
We were told to email the management, who never once responded or called back.

We constantly had the same generic responses, albeit tweaked at times that just said to send photos and they would look into it.

Finally they emailed to say they would send some felt.
We got an email to say it would be delivered the next day, then we got a message to say it would be the following day and then the following day, when it was received.

I had advised that it was a new roof we needed still to be told that management had reviewed and decided that they would only authorise felt.

We are experienced in erecting summerhouse and sheds and never had any issues before.

We can only presume the felt is not up to standard and I only wish we had seen these reviews before purchasing from this company.

I come from a customer services background and have never known such poor service from any other company before.

I have since seen there is a Facebook page set up complaining about the quality and customer service aftercare.

I would not recommend this firm based on our experience, upset, stress, disappointment and costs we are expected to cover to repair the damage caused.

Amazing service from start to finish
Thanks Craig

Seamless experience - notifications updating delivery time, driver neatly offloaded the shed exactly where asked.

Great communication, kept.me.updated throughout the.morming! Helpful.and.cooperative. parts.labelled and explained. Thank you Carl! Great service!

Michael delivered our new shed today and he also installs them as well, he was extremely helpful with good advice for when I am building the shed myself.

The experience and quality are great, I dropped a star because the company they used to schedule delivery clearly screwed up and were unable to deliver at the scheduled time… and then there were issues re-scheduling, but every time I called I was able to get someone and it eventually got sorted out… the driver delivered the shed around the back of the house

Very helpful and good delivery of shed. Would use again.

Really great delivery guy. Lifted it all in the garage for me. Very polite and efficient.

Very friendly and helpful. helped us unload and put where needed

Carl was very helpful unloading the shed and provided good comms. Very friendly. Thanks

Carl was amazing helpful and really respectful he is a credit to project timber really happy customer

Carl was very helpful and on time as stated by the live tracker. Amiable chap who was happy to help unload despite the delivery order saying kerbside only. Would highly recommend!

Great communication, kept me well update and very polite