Good choice of products and good prices ,however 3 items on previous order , 2 arrived fine as normal but 3rd (pair of shorts) didn't arrive and I had to chase after nearly 3 weeks ,got a quick respo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ended up here looking for boots for my son in a particular size. They were the only ones that had them and could deliver quickly. Smooth transaction, delivery details shared quickly and arrived on tim... See more
Company replied
Football boots were a lovely present for my grandson however they were too small and have sent for a replacement. Only complaint is charging £2.25 for return ordering another pair.
Company replied
The Hoka trainers are excellent. However, the delivery process from order picking to passing to the courier needs to be quicker. In addition the choice of the Royal Mail is always going to be problema... See more
Company replied
Company details
About Pro:Direct Sport
Written by the company
Pro:Direct | We Are Sport
Pro:Direct Sport are the world's largest online performance sport, and sports fashion store, specialising in Football, Running, Basketball, Rugby, Cricket, Tennis, and Golf.
Pro:Direct Sport are totally committed to best in class customer service and always appreciate your honest rating and reviews to help us improve.
Once again, thank you for choosing to take your sport to the Next Level with Pro:Direct Sport.
Pro:Direct | We Are Sport
Written by the company
- Please Note
- If you have experienced any issues with your order we would always encourage you to contact our Customer Service Team on customerservices@prodirectsport.com to help us investigate and resolve your issue. Returns are simple and easy when using our online returns and FREE from the UK, if you join one of our Clubs (PDFC, Pro-Direct Running Club or SNKRD)
30 Day Money Back Guarantee & Hassle Free Returns
We've got you covered...
All goods supplied by Pro:Direct Sport are from official sources and are covered by the normal manufacturer's warranty.
You can return any item within 30 days of receipt via your online Order History for a refund or exchange completely hassle-free (and Free for UK Customers who join one of our Clubs)
Contact info
Torre House, Shaldon Road, TQ12 4PQ, Newton Abbot, United Kingdom
- Email, or Click to Chat is the best way to contact Pro:Direct Sport
- customerservices@prodirectsport.com
- www.prodirectsport.com
4.2
Great
175K reviews
Asks customers to review
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Great supplier
24 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that you had a positive experience with us.
We appreciate your feedback and are happy to have been able to provide the service you were looking for.
Kind Regards,
Pro:Direct Sport
Two pairs of trainers turned up in good…
Two pairs of trainers turned up in good time and exactly as should be 👍
22 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that both pairs of trainers arrived in good time and were exactly as expected.
It's great to know everything went smoothly with your order. We appreciate your feedback and your support.
Kind Regards,
Pro:Direct Sport
arrived on time ,no problems
24 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that your order arrived on time and that everything went smoothly with no problems.
We appreciate your feedback and are happy you had a positive experience shopping with us.
Kind Regards,
Pro:Direct Sport
Good Service, but Delivery and Return Charges Let It Down
While I've generally been happy with Pro:Direct's service and the products are delivered promptly, I think their delivery and returns charges are disappointing. Paying £5 for delivery and then £3 to return an item is expensive, especially when you're buying clothing or shoes to try for size or fit. Many other retailers offer free delivery and free returns, which makes the shopping experience much more customer-friendly. If Pro:Direct reviewed this policy, it would make a big difference.
19 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that you've generally been happy with our service, products, and delivery times.
That said, we're sorry to hear your disappointment regarding our delivery and returns charges. We understand that when purchasing clothing and footwear online, being able to try items for size and fit is an important part of the shopping experience, and we appreciate your feedback on this.
Your comments have been noted, and we will be in touch via email within the next 24 hours with more details regarding your feedback.
Thank you again for sharing your thoughts with us.
Kind Regards,
Pro:Direct Sport
First time I have used this company
First time I have used this company. All good, fast delivery. Trainers at a bargain price thank you.
23 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that your first experience shopping with us was a positive one, that your trainers arrived quickly, and that you were able to get them at a bargain price.
We appreciate your feedback and are happy we could deliver a great first impression.
Kind Regards,
Pro:Direct Sport
Very good at solving problems
Very good at solving problems, amazing vendors of top tier equipment.
22 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that you found us helpful in resolving any issues and that you've been happy with the quality of the equipment we offer.
It's great to know that our products and service have left such a positive impression. We really appreciate your support and feedback.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that your item arrived quickly and was exactly as you expected.
It's great to know that everything met your expectations, and we appreciate your feedback.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that the boots were exactly what you ordered and that you were happy with your purchase.
It's great to know everything arrived as expected, and we appreciate your feedback.
Kind Regards,
Pro:Direct Sport
Good seller thanks
18 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that you were happy with your experience and the service provided.
We appreciate your feedback and thank you for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
Excellent always provide the best…
Excellent always provide the best equipment for the best prices
23 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that you find our products to be high quality and competitively priced.
It's fantastic to know that we've consistently been able to provide the equipment you're looking for at great value. We really appreciate your continued support.
Kind Regards,
Pro:Direct Sport
Great boots speedy shipping
Great boots speedy shipping, very happy with service and product.
22 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that you're happy with your boots and that they arrived quickly.
It's great to know that both the product and the service met your expectations. We appreciate your feedback and are happy you had a positive experience shopping with us.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that you were happy with the product, price, and delivery.
It's especially great to know that your son loves the bag. We appreciate your feedback and are delighted that your purchase was such a success.
Kind Regards,
Pro:Direct Sport
speedy efficient process with items…
speedy efficient process with items being perfect packaged and delivered
22 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that you found the process speedy and efficient, and that your items arrived perfectly packaged and delivered as expected.
It's great to know everything went smoothly from start to finish. We appreciate your feedback and your support.
Kind Regards,
Pro:Direct Sport
Really disappointed at the service from…
Really disappointed at the service from this company
Having used these many times before
Made a big order which half was delivered
Then got refunded the wrong amount
Now waiting for the correct refund
I will not be using these again
22 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear about the issues you've experienced with your recent order and the subsequent refund process, especially after being a loyal customer. Please accept our sincere apologies for this disappointing experience.
I can confirm that the correct refund amount was actioned on 27/07, and should return to your bank within 5 working days of this date.
Kind regards,
JH
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that everything about your experience was excellent.
We appreciate your support and are happy that we could provide a positive shopping experience.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that you were able to take advantage of a discounted shirt and that your order arrived quickly.
It's great to know you were happy with both the value and the service you received. We appreciate your feedback.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that you found us great to deal with, got a good price, and that your order arrived with an excellent delivery time.
We really appreciate your feedback and are happy you had such a positive experience shopping with us.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that you're happy with the product and that your order arrived quickly.
It's great to know everything met your expectations, and we appreciate your feedback.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that your order was delivered so quickly.
We appreciate your feedback and are happy you had a positive experience shopping with us.
Kind Regards,
Pro:Direct Sport
I was sent defective football boots
I was sent defective football boots. I contacted the company immediately yet they appear to be treating the matter as a manufacturers warranty issue despite the boots being unworn, requiring unrealistic levels of photographic proof before sending me a returns slip to which I'm entitled. Despite sending them sufficient photos to show the boots are unworn and faulty, they still persist in requiring more. I think they want me to pay to return faulty goods they've sent out, which is not going to happen.
28 July 2026
Unprompted review
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
Unfortunately, as no order number or order details have been added to this review, I am unable to locate your order, and as such am unable to comment specifically on this case.
To chat with our team, we would recommend emailing directly to customer service at customerservices@prodirectsport.com.
I am sorry for any inconvenience caused.
Kind Regards
JH
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