Good choice of products and good prices ,however 3 items on previous order , 2 arrived fine as normal but 3rd (pair of shorts) didn't arrive and I had to chase after nearly 3 weeks ,got a quick respo... See more
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Review summary
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Reviews shaping this summary
Ended up here looking for boots for my son in a particular size. They were the only ones that had them and could deliver quickly. Smooth transaction, delivery details shared quickly and arrived on tim... See more
Company replied
Football boots were a lovely present for my grandson however they were too small and have sent for a replacement. Only complaint is charging £2.25 for return ordering another pair.
Company replied
Boots a good competetive price - delivered quickly, and were the right size. My only gripe was that even spending over £100, I had to pay £5 postage.
Company details
About Pro:Direct Sport
Written by the company
Pro:Direct | We Are Sport
Pro:Direct Sport are the world's largest online performance sport, and sports fashion store, specialising in Football, Running, Basketball, Rugby, Cricket, Tennis, and Golf.
Pro:Direct Sport are totally committed to best in class customer service and always appreciate your honest rating and reviews to help us improve.
Once again, thank you for choosing to take your sport to the Next Level with Pro:Direct Sport.
Pro:Direct | We Are Sport
Written by the company
- Please Note
- If you have experienced any issues with your order we would always encourage you to contact our Customer Service Team on customerservices@prodirectsport.com to help us investigate and resolve your issue. Returns are simple and easy when using our online returns and FREE from the UK, if you join one of our Clubs (PDFC, Pro-Direct Running Club or SNKRD)
30 Day Money Back Guarantee & Hassle Free Returns
We've got you covered...
All goods supplied by Pro:Direct Sport are from official sources and are covered by the normal manufacturer's warranty.
You can return any item within 30 days of receipt via your online Order History for a refund or exchange completely hassle-free (and Free for UK Customers who join one of our Clubs)
Contact info
Torre House, Shaldon Road, TQ12 4PQ, Newton Abbot, United Kingdom
- Email, or Click to Chat is the best way to contact Pro:Direct Sport
- customerservices@prodirectsport.com
- www.prodirectsport.com
4.2
Great
175K reviews
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Pro direct are exactly that professional in every area !
Great company ,every detail is excellent from brands ,quality and price ,highly recommended!
28 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your fantastic review. We're pleased to hear that you were impressed with every aspect of your experience, from the range of brands available to the quality and value of our products.
It's especially rewarding to know that you would highly recommend us. Your feedback means a lot to the team and motivates us to continue delivering the high standards our customers expect.
Kind Regards,
Pro:Direct Sport
Excellent
Great ranger of products and a very helpful website. Good interface and lots of useful information.
30 April 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review. We're pleased to hear that you found our website helpful and easy to use. We work hard to offer a wide range of products along with detailed information to help customers make the right choice, so it's great to know that this stood out to you.
Thank you for taking the time to share your experience.
Kind Regards,
Pro:Direct Sport
Communication & prompt delivery
Communication & prompt delivery. Regular updates & good choice of products.
27 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review. We're pleased to hear that you were happy with our communication throughout the process and that your order was delivered promptly. Keeping our customers informed with regular updates is important to us, so it's great to know you found this helpful.
We're also glad that you were happy with the range of products available. Thank you for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for your review. We're pleased to hear that you were very satisfied with your experience and that your order arrived so quickly. Providing fast and reliable delivery is something we strive for, so it's great to know we met your expectations.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for your review. We're pleased to hear that you love your new shoes. It's always great to know that our customers are happy with their purchase and that they've found exactly what they were looking for.
Kind Regards,
Pro:Direct Sport
Great purchase and super quick delivery!
22 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review. We're pleased to hear that you were happy with your purchase and that it arrived so quickly. We always aim to provide a great shopping experience with fast delivery, so it's wonderful to know we met your expectations.
Kind Regards,
Pro:Direct Sport
Have better size option when picking…
Have better size option when picking shoes. Also have EU not only UK size.
Yes you have UK size, but when UK size is not correct and your webpaige does not come up with right size.
Like some Nike shoes size 6 can both be 39 EU and 40 EU.
27 July 2026
Reply from Pro:Direct Sport
Thank you for taking the time to leave your feedback.
As our UK website primarily serves customers in the UK, our product sizes are displayed in UK sizing. However, we do provide size guides on our product pages to help customers convert between UK, EU, and other international size formats before purchasing.
If you prefer to shop using EU sizing, we also have dedicated European websites where sizes are displayed in the local format.
We appreciate your feedback and will take your comments into consideration as we continue to improve the shopping experience for our customers.
Kind regards,
JH
Great service
27 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review. We're pleased to hear that you received great service from our team. We work hard to provide a smooth and positive shopping experience, so it's wonderful to know we delivered on that for you.
Kind Regards,
Pro:Direct Sport
adidas vest & nike basketball vest
I bought an adidas vest & Nike basketball for a holiday well made & im pleased with the purchase. Sizes were both true to size.
27 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review. We're pleased to hear that you were happy with your Adidas vest and Nike basketball, and that both items were well made. It's especially great to know that the sizing was accurate and true to size, helping make your purchase a success for your holiday.
We appreciate you taking the time to share your experience and hope you enjoy using your new items.
Kind Regards,
Pro:Direct Sport
Order never turned up after purchase
Order never turned up after purchase, it took me to chase up then I was made aware I was unable to get my item due to stock and I had to make a refund.
27 July 2026
Reply from Pro:Direct Sport
Thank you for taking the time to leave a review.
We are sorry to hear about your experience. Unfortunately, on rare occasions a stock discrepancy can occur, meaning an item that appears available at the time of purchase is later found to be unavailable. We appreciate that this is disappointing, particularly when you were expecting your order to be fulfilled.
We apologise for the inconvenience caused and understand your frustration at having to contact us before the issue was identified. We value your feedback and will use it to help improve both our stock accuracy and communication processes going forward.
Kind regards,
JH
Sent me the wrong order and trying to…
Sent me the wrong order and trying to say I ordered the wrong thing
27 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
JH
My package never arrived
My package never arrived even after a week of waiting past the arrival date with no updates on the package or were a-bouts of it so it hasn’t been a great experience sorry to be this way but you left me no choice but to complain.
22 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
Fast and professional
27 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review. We're pleased to hear that you found our service fast and professional. Providing a smooth experience from order to delivery is something we take great pride in, so it's great to know we met your expectations.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for your kind review.
We're pleased to hear that you had such a positive experience with us and consider us the best company. Feedback like yours means a lot to the team and motivates us to continue providing the high standard of service our customers expect.
Kind Regards,
Pro:Direct Sport
Pro(fessional) in name & service
Ordering process was really & I received regular updates on a speedy delivery process.
Price was cheaper than high street & boots were perfect.
26 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your fantastic review. We're pleased to hear that you found the ordering process easy and that our regular updates kept you informed throughout the speedy delivery of your order.
It's also great to know that you were happy with our pricing and that your boots were perfect when they arrived. We always aim to offer great value alongside excellent service, so your feedback is truly appreciated.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Thank you for your review. We're delighted to hear that you were pleased with our fast dispatch and the information provided regarding your delivery. We appreciate your positive feedback!
Football boots
Fast and efficient service , arrived on time ordered on Friday there by Monday ,
26 July 2026
Reply from Pro:Direct Sport
Thank you for your review. We're delighted to hear that you experienced fast and efficient service, and that your order arrived so quickly after being placed.
Boots came with a mark on them and all…
Boots came with a mark on them and all they offered was £5 store credit.
26 July 2026
Reply from Pro:Direct Sport
Thank you for your feedback. We're sorry to hear you were disappointed with the condition of your boots on arrival.
After reviewing your case, we found the mark to be minor in nature, which is why a £5 store credit was offered as a gesture of goodwill. However, we appreciate that expectations can differ, and if you are not completely satisfied with the item, we have also offered the option to return the boots to us for a full refund.
We always want our customers to be happy with their purchase and appreciate you taking the time to share your experience.
Kind regards,
JH
Reply from Pro:Direct Sport
Thank you for your review! We are delighted to hear that you experienced a smooth purchase and found our prices to be competitive. We appreciate your positive feedback.
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