procycles.com.au Reviews 

The worst customer service I have ever experienced.

In October 2025 I experienced a problem with my KTM 890 R as while I was riding the bike, when it became hot, the bike would behave like it was running out of fuel and stall, the bike would restart for a second then stop. On this ride I managed to limp the bike to Pro cycles. While the bike had done very few Km’s it was due a twelve-month service so along with asking Pro Cycles to fix this problem, I had Pro cycles perform the service.
When collecting the bike from the service centre. I was told that no problem could be identified and the bike was running well following the service. The bike literally broke down on the way home with the same problem.
I then called Pro Cycles and explained the problem; arrangements were made to pick up the bike. After a few days I was told that the problem was due to the bash plate having taken a knock and a harness plug (CPU) had become dislodged, and this was the cause of the problem. The bike was returned to me (at my expense) , the cost of these repairs was $500 as well as me buying a new bash plate however I now wonder if this was really necessary.
The next time I rode the bike it broke down again with the same issue.
After calling Pro Cycles from the side of the road, they picked up the bike and took it back to their service centre.
As I hadn’t heard anything from Pro Cycles for over a week, I called them, I was horrified to hear that they had done nothing with the bike, and they would not do any further work on it and to contact KTM. This really did take me back as this was the first I had heard of this, and they were the ones that picked the bike up and took it to their service centre.
Once I collected myself, I then asked that they at least refund the $500 I had paid them to fix the problem as I feel they had not provided the service I paid for, they said no and to come and collect the bike as they would do nothing else. To add insult to injury they even demanded payment of the transportation fee to take the bike back to their service centre before they would release the bike.
They then accused me of being disrespectful and abusive to their staff, nothing could be further from the truth. I did make contact with the dealer Principal regarding this however his care factor was zero.
I cannot understand how companies like this continue to operate.

I took my KTM 300 TPI with only 39hrs on it was it was all of a sudden stalling and not starting. I bought the bike from Procycles brand new. After 3 visits back and forth being told the problem was fixed, it still wouldn't run. I paid over $3k to the Hornsby store during this time. It is now over 2 years later and it has 42 hrs on it and still not working. The 3 hrs in those 2 years in testing and repair time. It has not worked at all. I spoke to the dealer principle at the time and he washed his hands of it stating that even KTM could not work it out but refused to reduce his bill and charged me all that money for no fix. To add insult to injury, I then find out 2 years later my name has a star next to it so I can't go to the Hornsby or St Peters store. Firstly Procycles have been the absolute worst to deal with as they didn't fix the problem and charged me all that money for the pleasure of it and then because I complained, they thought the appropriate action was to ban me. KTM have a part to play in this story as they too it seemed were not interested in a solution but we know where they are now. I strongly advise anyone interested in buying a bike to steer well clear of procycles. They get a negative review from me.

I should have read the reviews before taking my GS 850 Trophy for its first annual service to Procycles. The bike was covered by the full service pack that include all fluids ect. I received a call saying that they had completed an oil change and filter change only. The service manager was disinterested, tried to charge $70 for a chain lube and adjustment. Plus pointed out that there was a loose bold on the side stand extension and what did I want to do about it! Treated me like an idiot, I contacted my dealer at Worthingtons on the central coast and they confirmed they would have adjusted and lubed the chain and tightened a loose bolt as part of there servicing . I call back to procycles and asked to speak with the dealer manager. He was equally as disinterested and it seems the attitude is across the business. I called Motorad but await feedback to my complaint. The attitude is totally opposite to my experiencce with Worthington BMW on the central coast. I am distrustful that Procycles completed the items recorded on the job sheet; the mechanic said he changed oil and filter only. The job details claims change break fluid on the entire system at 6800 klm.....the mechanic did not say he had done that! The fact this bike has a service pack is probably an advantage to the dealer as they can charge to the max. I will definately not recomend to any rider Procycles . Unfortuately they do not seem to be keeping a standard as expected from Motorad.

This Bike shop in Hornsby, NSW has the most appalling attitude towards New BMW Bike customers, with several misrepresentations, verbal and written abuse, threats to not honour the contract, outrageous workshop charges (try AUD$600/hour !). They got me to pay them in full, claiming I could collect the bike as soon as they received funds, paid and went to collect and bike was neither registered nor had had its PDI, Then delay, excuse, delay, excuse, more abuse until they received a lawyer's email. Bike then registered but they did not tell us for 3 days ! ALL the documentation was wrong, and inconsistent. A disaster of a Shop and avoid if possible.