I had a great experience at ProCook! The service was excellent, and the staff were very friendly, helpful, and professional. They made me feel welcome and took the time to help me. Excellent customer... See more
Location
Switch locationUnit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD Wembley, GB
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See what reviewers are saying
Quality products interesting offers I love visting pro cook any store This one specifically was a quick visit and I got lovely durable bowls and pasta plates Very good kitchen containers in... See more
Company replied
I really wanted to let the head office know that you have amazing staff in your Wembely outlet branch. I received the best service from Mahek and I’ll never forget her support. Honestly I was clueles... See more
Company replied
I love ProCook because of its high quality and variety of kitchen gadgets and utensils. I have never been disappointed with any of my purchases. I've been shopping for a while in their Wembley retail... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD, Wembley, United Kingdom
4.5
Excellent
447 reviews
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All is good.
20 June 2025
May use AI-assist with repliesRead more
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The lady serving us was very efficient…
The lady serving us was very efficient and super helpful. Lovely manner with a smile whijst working on her own with several customers in store. She made us very comfortable with her kind service 👌
23 June 2025
Reply from ProCook - Wembley
We're delighted to hear that the service you received was efficient and helpful. It's great to know her lovely manner and kind service made you feel comfortable. We appreciate your positive feedback!
Very good service
Very good service , the person from wembley shop is very good in what he is doing.
I appreciate he's help .
Thank you pro cook
23 June 2025
Reply from ProCook - Wembley
We're happy to hear that you received very good service at our Wembley shop. We appreciate your positive feedback and are so glad that our team member was helpful. Thank you!
Fantastic service and products
Fantastic service and products. I purchased a full set of pots and pans two years ago. I had an issue with one of my frying pans and the store clerk replaced it immediately as had guaranteed warranty. Super simple and very friendly. Thank guy!
13 June 2025
Reply from ProCook - Wembley
We're delighted to hear about the fantastic service and products you've experienced! We're glad the warranty replacement was super simple and friendly. Thank you for your positive feedback!
excellent service and professional…
excellent service and professional advice on items i bougth
30 May 2025
Reply from ProCook - Wembley
We're happy to hear you received excellent service and professional advice on your purchases! We appreciate your positive feedback very much.
Reply from ProCook - Wembley
We appreciate your recommendation and are glad you find the quality unbelievable. Thank you for the positive feedback regarding our warranty!
Good quality pits and pans
They pots and pans are very good heavy material can tell they will last long, can’t give a full review as I haven’t use them for a while yet
31 May 2025
Reply from ProCook - Wembley
We're happy to hear that you find the pots and pans to be of good quality. We appreciate your initial impressions and look forward to hearing more after you've had a chance to use them. Thanks for your feedback!
great service !!!
Vic, who assisted me in store was knowledgable and helpful ensuring I bought all the things I needed
31 May 2025
Reply from ProCook - Wembley
We're glad you found our team member to be so helpful and knowledgeable. Thanks for your feedback!
The lady called Salwa was fabulous in…
The lady called Salwa was fabulous in terms of explaining about everything and polite.
23 May 2025
Reply from ProCook - Wembley
We're happy to hear that you found the explanation helpful and appreciated the politeness. Thank you for your positive feedback.
Reply from ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff were friendly and helpful.
27 May 2025
Reply from ProCook - Wembley
We appreciate your feedback! We're happy our staff was friendly and helpful.
Good quality material utensils .
24 May 2025
Reply from ProCook - Wembley
We're so happy to hear you like the quality of our material utensils. Thanks!
It as my first time buying pro cook…
It was my first time buying pro cook product's the sale assistant was wonderful i will be coming back to the store and telling my friends about the shop.
19 May 2025
Reply from ProCook - Wembley
We're delighted you had a wonderful first experience with our products and that our sales assistant was so helpful. We appreciate you sharing your positive feedback and look forward to your return!
Thank you for your excellent service.
6 May 2025
Reply from ProCook - Wembley
Thank you for your kind words! We're delighted to hear you enjoyed our service. Your feedback means a lot to us.
The assistant was very helpful
The assistant was very helpful, and the knives I brought are great
1 May 2025
Reply from ProCook - Wembley
Thank you for your kind review! We're so pleased to hear that you found our assistant helpful and that you're happy with your new knives. We strive to provide excellent customer service and a wide selection of high-quality products. We appreciate you taking the time to share your positive experience.
Great employees
The teller went out of his way to find what I needed. The final product is of good quality.
26 April 2025
Reply from ProCook - Wembley
We appreciate you taking the time to share your experience. We're glad to hear that you had a positive interaction with our team member and that you were satisfied with the final product.
Procook bad delivery experience
I have visited the Wembley designer outlet on 18th April 25 and purchase the sets of 6 items for our family for Easter. The store sales girl assured me that the order will be delivered at home address free of cost as the items were heavy in weight i agreed to their proposal of free delivery for next day that is 19th April 25 so our family will have the set to use and cook our easter lunch and dinner But to my bad luck order did not get delivered and i was ashamed infront of my family as the order they schdeule to delivery on tuesday 22nd April 2025 and there was no option i have to spend additional £75 and purchase some low cost set for the family
Please dont accept free delivery from Procook as they dont have proper delivery system in place.
I did call procook to inform the inconvenience cause and the customer sales informed me that they will pass on the query to the store manager and assured i will be compensated but so far no reply from Procook
I will never buy from Procook they just give brand name but customer satisfication very very poor
18 April 2025
Unprompted review
Reply from ProCook - Wembley
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Young girls who didn’t want to help…
Young girls who didn’t want to help that much couldn’t bother coming out the counter to show Easter labels. Look it was so much effort for them to work. Not good customer services there. They need to be train again.
18 April 2025
Reply from ProCook - Wembley
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Reply from ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The male staff very helpful
The male staff very helpful, professional and able to offer very useful advice which helps me pick the right appliances.
14 April 2025
Reply from ProCook - Wembley
Thank you for your kind review! We are delighted to hear that you found our staff member helpful, professional, and able to provide useful advice. We strive to provide our customers with exceptional service and are thrilled that we were able to help you choose the right appliances for your needs. We appreciate you taking the time to share your positive experience.
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