ProCook - Trafford Reviews 1,180

TrustScore 5 out of 5

4.9

Unit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA Manchester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Needed some more cookware, visited the Trafford Store. Assistant was really helpful and gave us advice on what we needed. Prices really reasonable and everything made of good quality. Very happy with... See more

Company replied

Rated 5 out of 5 stars

I was served by a friendly, helpful young lady. She offered to keep my purchase (a fairly heavy and cumbersome steel cooking pan) so I could collect it when I had finished the rest of my shopping. It... See more

Company replied

Rated 4 out of 5 stars

Lovely, organised store and very helpful, polite staff. Only gave 4 stars because the wooden lid of one of the storage jars has a funky smell that isn't fading.

Company replied

Rated 5 out of 5 stars

High quality cookware for great prices! I’ve shopped at the store in Trafford and online, had a positive experience with both. At the Trafford centre location, there are a lot of options to see in per... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA, Manchester, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Excellent cook shop.

Needed some more cookware, visited the Trafford Store. Assistant was really helpful and gave us advice on what we needed. Prices really reasonable and everything made of good quality. Very happy with recent purchases. Will be buying from here again.

29 May 2026
ProCook - Trafford logo

Reply from ProCook - Trafford

We're so glad you had a positive experience at our Trafford store! It's wonderful to hear our assistant was helpful and that you're happy with the quality and reasonable prices of your new cookware. We appreciate your kind words and look forward to your next visit!

Rated 5 out of 5 stars

A really well laid out shop where it is…

A really well laid out shop where it is so easy to find what you want. Quality products at really affordable prices and ProCook is a name you can trust.

27 May 2026
ProCook - Trafford logo

Reply from ProCook - Trafford

We are so pleased you found our shop well-laid out and easy to navigate. We appreciate your kind words about our quality products and affordable prices. Thank you for your trust!

Rated 5 out of 5 stars

The salesperson was very friendly and…

The salesperson was very friendly and knowledgeable. He helped us with factual advice so we could make our decision

25 May 2026
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Reply from ProCook - Trafford

We appreciate you taking the time to leave us this wonderful review! We're so happy our salesperson was friendly and helpful.

Rated 5 out of 5 stars

Versitle pan

Versitle pan, useful and practical.

11 May 2026
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Reply from ProCook - Trafford

We're so glad you find our pan versatile, useful, and practical! Thank you for your feedback.

Rated 5 out of 5 stars

Great choice

Such a good range of products that I always buy more than I’ve gone in store for. Staff are always really approachable and helpful

21 May 2026
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Reply from ProCook - Trafford

We're so glad you appreciate our product range and find our staff approachable and helpful. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

No fuss

No fuss, found what I wanted, bought it, it works great and looks great. Thank you

20 May 2026
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Reply from ProCook - Trafford

We're so glad you found what you needed and are happy with your purchase! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful , new his product and pleasant

20 May 2026
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Reply from ProCook - Trafford

We're so pleased you enjoyed our staff's helpfulness and product knowledge!

Rated 5 out of 5 stars

Great shop with an array of products

Great shop with an array of products I never knew I needed. Very appealing display and reasonable pricing. Will be back

20 May 2026
ProCook - Trafford logo

Reply from ProCook - Trafford

We're so happy you enjoyed our array of products and appealing displays! We appreciate your kind words and look forward to your next visit.

Rated 5 out of 5 stars

Efficient

Friendly, efficient staff member. Good choice of items at a fair price.

19 May 2026
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Reply from ProCook - Trafford

We're so glad you enjoyed our efficient staff, item selection, and fair prices! We appreciate your kind words.

Rated 5 out of 5 stars

Excellent eco non-stick frying pan

I bought an eco non-stick frying pan to replace my very worn out pan, and have been really happy with it. It cooks the food efficiently and is still clean as a whistle after washing up. Definitely a good buy.

14 May 2026
ProCook - Trafford logo

Reply from ProCook - Trafford

We're so glad to hear you're happy with your new eco non-stick frying pan! It's wonderful that it cooks efficiently and is easy to clean. We appreciate your positive feedback!

Rated 5 out of 5 stars

Friendly knowledgeable staff

Friendly knowledgeable staff, who could answer any questions and give further advice and tips on using and looking after the pans.

18 May 2026
ProCook - Trafford logo

Reply from ProCook - Trafford

We appreciate you taking the time to leave us this wonderful review! We're so happy our staff was friendly and knowledgeable.

Rated 5 out of 5 stars

I was served by a friendly

I was served by a friendly, helpful young lady. She offered to keep my purchase (a fairly heavy and cumbersome steel cooking pan) so I could collect it when I had finished the rest of my shopping. It was waiting for me inside a large carrier bag.

13 May 2026
ProCook - Trafford logo

Reply from ProCook - Trafford

We are so glad to hear our team provided such helpful service! We always aim to make shopping convenient for our valued customers. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Left to brouse left store to check…

Left to brouse left store to check other outlets.vreturned to store acknowledge left to browse, approached by sales staff told of offers saved money got great product.

30 April 2026
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Reply from ProCook - Trafford

We're so glad you returned and that our team could help you find a great product and save money with our offers. We appreciate your feedback!

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