We came into ProCook intending to buy several items. While looking at saucepans a sales assistant asked if we needed any help,we did. He then advised us about the saucepans. When we returned after dec... See more
Company replied
Location
Switch locationUnit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ Swindon, GB
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Went into Procook at Swindon designer outlet today and decided to look at some knives for my mum and stepdad whose original set was like something from the 70's and blunter than a butter knife. A real... See more
Company replied
Very good quality and value for money. Good size stock pot. Would have loved if this size was made in tri-ply. The Frying pan is amazing too. Even heat distribution and food does not stick to the pan... See more
Company replied
Always love a trip to Swindon outlets and no trip is complete without a visit to the ProCook store. I recognise there are more stores round the country but we always seem to gravitate towards spending... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ, Swindon, United Kingdom
4.9
Excellent
597 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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No problems with service
23 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful assistant and lovely layout of…
Helpful assistant and lovely layout of shop, made our visit really inviting.
23 June 2026
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our assistant helpful and enjoyed our shop's layout, making your visit inviting.
Steak Knives
Chose our purchase & only briefly spoke with staff member who was friendly enough
15 June 2026
Reply from ProCook - Swindon
We're glad our staff was friendly and helpful during your purchase. We appreciate your feedback.
First class experience
Very helpful, knowledgeable and honest salesman. Quality is excellent and very reasonable prices Will definitely go back.
12 June 2026
Excellent service. I found the particular type of coffee…
I found the particular type of coffee maker I was looking for. The person who offered assistance was friendly, courteous and very knowledgeable ……suggesting a couple of options.
9 June 2026
Very good quality and value for money
Very good quality and value for money. Good size stock pot. Would have loved if this size was made in tri-ply. The Frying pan is amazing too. Even heat distribution and food does not stick to the pan if used correctly. The shop attendants were very professional too. Would be buying more
26 May 2026
Reply from ProCook - Swindon
We're so glad you're happy with the quality and value of your stock pot and frying pan! We appreciate your feedback regarding the tri-ply option and the excellent service you received.
Reply from ProCook - Swindon
We appreciate your kind words.
helpful efficient polite
30 May 2026
Reply from ProCook - Swindon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Wonderful Staff
The staff were approachable and easy to talk to, helpful and happy. Even though they couldn't answer what I was after, I didn't expect them to as even I didn't know what it was! We had a little laugh. Everything was clean, tidy and I easily found what I was looking for plus a little extra.
25 May 2026
Reply from ProCook - Swindon
We're so glad to hear you had a positive experience with our team and found them approachable and helpful. It's wonderful that you enjoyed the clean and tidy environment and found what you were looking for, plus a little extra! We appreciate your kind words.
The lady in the shop was very…
The lady in the shop was very knowledgeable, took me straight to what I was looking for showed me the options, put it behind the counter and then got my other purchase all sorted
20 May 2026
Reply from ProCook - Swindon
We're so pleased to hear our team member's knowledge and efficiency made your shopping experience easy and enjoyable. Thank you for your kind words!
Friendly and helpful sales staff.
17 May 2026
Reply from ProCook - Swindon
We're happy our sales staff was friendly.
Reply from ProCook - Swindon
We are glad our staff was helpful.
Reply from ProCook - Swindon
We're glad you found our shop fantastic, staff helpful, and value great!
Retail staff knowledgeable about their…
Retail staff knowledgeable about their own products, with all the right recommendations at the right time in the conversation brilliant service
7 May 2026
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff provided brilliant service and recommendations.
Reply from ProCook - Swindon
We appreciate your kind words about our friendly and helpful team.
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