I was greeted with a lovely smile by Lisa, who genuinely couldn’t do enough for me. She was so patient, helpful and knowledgeable, and took the time to make sure I found exactly what I was looking f... See more
Company replied
Location
Switch locationUnit SU08 Touchwood Shopping Mall, B91 3GJ Solihull, GB
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See what reviewers are saying
excellent approach by staff ,they know their products, friendly and in formative. fantastic range of cookware. Compared with John Lewis opposite ,they get the gold medal i have used before,but time... See more
Company replied
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep t... See more
Company replied
A very helpful and knowledgeable lady showed us the different ranges of pans and drew our attention to a great deal going on with knives and utensils selling at 3 for £10. We were fully kitted out for... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU08 Touchwood Shopping Mall, B91 3GJ, Solihull, United Kingdom
4.9
Excellent
950 reviews
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Very helpfull and friendly staff
29 July 2026
Staff were very polite and helpful
Staff were very polite and helpful.
Items are very good quality.
25 July 2026
Great experience at Touchwood store
I’ve bought off Procook before on line but this was my first time at one of their physical retail outlets. I shall definitely return - great experience, fantastic staff, friendly and knowledgeable.
25 July 2026
Friendly staff nice shop
19 July 2026
We went to buy new kitchen knives
We went to buy new kitchen knives. The sales assistant was very knowledgeable and helpful. She made shopping easy and gave us the knowledge we needed to make an informed choice. We are very happy with the result
13 July 2026
Helpful staff
I popped into the branch in Touchwood Solihull and met very helpful member of staff.
18 July 2026
Your staff are very helpfjl
Your staff are very helpfjl. I have alsovisited your store in Ashford. Your have a large range of productsat reasonable prices.
13 July 2026
Great selection & reasonably priced
Great selection & reasonably priced, staff super friendly 😊
13 July 2026
Cheerful and prompt service.
11 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Solihull
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!
Always pleasant helpful staff
Always pleasant helpful staff , great choice of quality products to suit all budgets
1 July 2026
ProCook, Solihull.
Nice shop with a good range of products at reasonable prices, Friendly and helpful staff.
4 July 2026
Reply from ProCook - Solihull
We're so happy you enjoyed our shop, the range of products, and our reasonable prices! We're also glad you found our staff friendly and helpful. Thank you for your kind words.
Great customer service
The girl who served was great she was really happy, friendly and gave me all the info on how to care for the pan I purchased made light conversion and was genuinely lovely and really helpful.
The pan itself is brilliant hardly have to use any oil which is perfect so far so good .
30 June 2026
Reply from ProCook - Solihull
We're so pleased to hear you had such a positive experience with our team member and found them helpful and friendly! It's wonderful that you're enjoying your new pan and that it's performing so well.
All team is polite and matériel is good…
All team is polite and matériel is good quality
Thx
1 July 2026
Reply from ProCook - Solihull
We're so happy to hear that our team was polite and that you found our materials to be of good quality. Thank you for your kind words!
Lovely staff great shop and products
3 July 2026
Reply from ProCook - Solihull
We're so glad you had a positive experience with our staff, shop, and products. Thank you for your wonderful feedback!
Great help from the assistant
Great help from the assistant, and very happy with my purchase
2 July 2026
Reply from ProCook - Solihull
We're so glad you're happy with your purchase and found our assistant helpful! We truly appreciate your kind words and feedback.
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