Called up to check product was in-store to collect. Polite and friendly customer service, she mentioned they have it. They put the product behind the till for me, for when I popped into the shop it wa... See more
Company replied
Location
Switch locationUnit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA Portsmouth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The ladies at GunWharf Pro Cook were exceptional. They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives se... See more
Went into the Pro Cook at Gunwharf Quays and was immediately greeted by the members of staff. They were all so incredibly helpful. There’s nothing worse than being ignored when you enter or being bad... See more
Company replied
While shopping for new knives, shop assistant Holly made my experience phenomenal. She didn't try and push a sale, answered all of my questions, made valuable suggestions, was warm and knowledgable.... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA, Portsmouth, United Kingdom
4.8
Excellent
796 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff and knew their products.
13 August 2026
Reply from ProCook - Portsmouth
We're so pleased to hear that you found our team helpful and knowledgeable about our products. We truly appreciate your positive feedback!
Great experience, friendly and polite team
Called up to check product was in-store to collect. Polite and friendly customer service, she mentioned they have it. They put the product behind the till for me, for when I popped into the shop it was ready to collect. Great experience, lovely team.
14 August 2026
Reply from ProCook - Portsmouth
We're so pleased to hear you had such a great experience with us! It's wonderful that our team was polite and friendly when you called, and that your product was ready for collection. We appreciate your kind words about our lovely team.
Affordable prices for quality…
Affordable prices for quality kitchenware, and some bargain kitchen accessory buys.
Knowledgeable staff.
Nicely presented shop.
9 August 2026
Reply from ProCook - Portsmouth
We're so glad you found our kitchenware and accessories to be of good quality and affordably priced. It's wonderful to hear that you also appreciated our knowledgeable staff and the presentation of our shop.
Very helpful and fast efficient service.
8 August 2026
Reply from ProCook - Portsmouth
We are delighted to hear that you experienced helpful and efficient service. We truly appreciate your positive feedback.
Lovely shop at Gunwharf Quays
Lovely shop at Gunwharf Quays. Bought some glasses which look good and seem to be excellent quality. Will visit again when we need items for the kitchen.
4 August 2026
Reply from ProCook - Portsmouth
We're so happy to hear you enjoyed our shop at Gunwharf Quays and are pleased with the quality of your new glasses. We look forward to your next visit when you need items for your kitchen!
Reply from ProCook - Portsmouth
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be kind and helpful.
Great staff and good price for some…
Great staff and good price for some qualty tableware that is also covered for a year!
3 August 2026
Reply from ProCook - Portsmouth
We're so glad you found our tableware to be of great quality and value, and that our staff provided excellent service! Thank you for your wonderful feedback.
Reply from ProCook - Portsmouth
We're so glad to hear that our staff was helpful and knowledgeable during your visit. We truly appreciate your kind words!
Good healthy cookware - stainless steel
Good healthy cookware. Their stainless steel is impeccable and also affordable. I got the milk frother, it’s incredible!
6 August 2026
Reply from ProCook - Portsmouth
We're so happy to hear you find our cookware healthy and our stainless steel impeccable and affordable! We're also delighted that you love your milk frother.
The staff were amazing
The staff were amazing. They really did know the range and everything that we asked.
2 August 2026
Very helpful assistant did not get his…
Very helpful assistant did not get his name----a pleasure to shop
The young man was an asseit to Procook
26 July 2026
Excellent service
Great kitchen products if great quality. Customer service is fantastic too!
17 July 2026
The ladies at GunWharf Pro Cook were…
The ladies at GunWharf Pro Cook were exceptional.
They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives several times as I just couldn’t decide they also gave me great advice , great pairing advice as I was buying a gift for someone. They were both patient, well informed, showed great team work as one demonstrated the knives while the other was at the computer giving price advice for each knife being showed . The whole experience was pleasant. These two definitely need a well done . Excellent customer service !
16 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.