The team were just excellent. Knowledgeable and willing to answer all our questions without making us feel stupid or rushed. We had planned to buy from a different shop but were so impressed with the... See more
Company replied
Location
Switch locationUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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See what reviewers are saying
Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... See more
The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well... See more
Company replied
Nick our assistant was extremely knowledgeable and seem to enjoy his work. Which helps when you are making a large purchase. I will definitely go back when I need something else for our home.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 20 209 The Westgate, OX1 1PE, Oxford, United Kingdom
4.8
Excellent
384 reviews
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We had amazing advice from the…
We had amazing advice from the extremely friendly and informative salesman.
16 September 2026
Helpful staff and well presented and…
Helpful staff and well presented and priced items.
7 September 2026
Uni essentials sorted
Pro cook always has what we need for the kitchen and the staff are always excellent. This time, a few uni essentials sorted.
9 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely helpful assistant at the…
Extremely helpful assistant at the Oxford store. It was a busy Sunday but she still took the time to help with our purchase of a knife set and block. Also gave us a discount.
13 September 2026
Reply from ProCook - Oxford
We're so pleased to hear that our assistant at the Oxford store was extremely helpful, even on a busy Sunday! We're delighted they took the time to assist you with your knife set purchase.
Helpful Service
The staff were very helpful. I wanted an induction hob pan set, but not with the exact 6 pieces that were on offer. The staff were friendly and accommodating and helped me make a set of my choosing with a couple of substitutions
12 September 2026
Friendly staff and great deals.
10 September 2026
The young girl was friendly and…
The young girl was friendly and knowledgeable. Made sure I knew about the relevant offer on the product i was buying but understood quickly that it wasn't something i was needing. Followed me to the till to process the transaction.
11 September 2026
Great deals and friendly staff
6 September 2026
Very helpful shop assistant, who suggested that he could check on my previous purchases - and did!
The shop had the glasses I had bought previously. The shop assistant was very helpful in looking up my previous purchases to confirm that the shop no longer carried the other set of glasses that I would have liked to augment.
31 August 2026
Friendly assistant in your Oxford…
Friendly assistant in your Oxford store. Helpful and knowledgeable
26 August 2026
Very efficient and helpful on the…
Very efficient and helpful on the choice of the item I was buying
25 August 2026
Excellent product
Excellent product, great value for money and the staff were extremely helpful, really appreciated that.
24 August 2026
Lovely shop, decent prices and good quality products.
Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and efficient, sorted the warranties etc. and just gave us a really positive experience. Will definitely be popping back in next time I go past as I also found quality and prices very good.
19 August 2026
Great Service! Great Product!
I don't know too much about kitchenware and did not know what would work best for me, but the staff member was very kind and gave me a detailed explanation of each option. I ended up going with their recommendation and it is one of the best decisions I have made in regard to kitchenware purchases.
22 August 2026
Staff very helpful and helped me with…
Staff very helpful and helped me with my purchase. Told me of promotions and deal. Thank you
11 August 2026
Very good quality at a good price
Very good quality at a good price. Thank you very much
19 August 2026
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