The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
Company replied
Location
Switch locationUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
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See what reviewers are saying
A staff worker asked me if I needed help and assisted me in reaching the grinder. He was patient and informative and his attire was presentable and his English was easy to understand. Very good staff.... See more
Company replied
The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... See more
Company replied
We were served by a lovely lady, I think her name might have been Vera( Friday 14thNov.). She was extremely professional, knowledgeable and very personable. She assessed our need, presented a number o... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, United Kingdom
4.8
Excellent
400 reviews
Asks customers to review
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Lovely customer service
11 July 2026
Amazing product but high cost
22 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The hijab women was extremely…
The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
3 July 2026
Reply from ProCook - O2 Icon
We're so pleased to hear that our colleague was extremely professional, friendly, and knowledgeable about the different types of knives, especially Damascus knives. We appreciate your kind words!
A staff worker asked me if I needed…
A staff worker asked me if I needed help and assisted me in reaching the grinder. He was patient and informative and his attire was presentable and his English was easy to understand. Very good staff.
6 July 2026
Reply from ProCook - O2 Icon
We're so pleased to hear our staff member was patient, informative, and helpful. Thank you for your wonderful feedback about their excellent service and clear communication!
Perfect customer service
9 June 2026
Helpful
The man who served me was really helpful and knew what all about the product. His advice was invaluable not just salesmanship
16 June 2026
Reply from ProCook - O2 Icon
We're so pleased our team provided helpful, knowledgeable advice about our products. Thank you for your wonderful feedback!
Knowledgeable staff and a range of…
Knowledgeable staff and a range of products at different price bands
15 June 2026
Reply from ProCook - O2 Icon
We appreciate your feedback! We're glad you found our staff knowledgeable and liked our product range.
Good service,efficient
19 June 2026
Very nice girl serving us very helpful
18 June 2026
Reply from ProCook - O2 Icon
We appreciate your kind words.
Quality of products is amazing..Highly…
Quality of products is amazing..Highly recommended...
28 May 2026
Friendly staff
Friendly staff, quality products, and an all-around enjoyable shopping experience.
27 May 2026
Reply from ProCook - O2 Icon
We're so glad you enjoyed our staff, products, and overall shopping experience. Thank you for your kind words!
Shopping at ProCook store
I purchased a few items at discounted rates in the ProCook store at O2 shopping centre. The purchased items seemed to be of good quality and came with a 10 year warranty. I can't be any more satisfied with the purchase.
25 May 2026
Reply from ProCook - O2 Icon
We are so pleased to hear you are satisfied with your recent ProCook purchase from our O2 store! We appreciate your kind words.
Good customer service
Staff were great and guided me to the right products. I was very happy with my cast iron pot as the colour I wanted had further discounts.
28 May 2026
Reply from ProCook - O2 Icon
We're so glad our staff could assist you in finding the perfect cast iron pot and that you were pleased with the discount!
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