Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... See more
Company replied
Location
Switch locationUnit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB
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See what reviewers are saying
The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... See more
Company replied
Lovely, clean store here in Norwich. Staff always helpful and friendly. Good range of prices - you can choose something expensive but for many products the prices are very reasonable. Good range of pr... See more
Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, United Kingdom
4.8
Excellent
584 reviews
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Not cluttered but open and set out clearly,The staff we're very pleasant and helpful.
Not cluttered but open and set out cleanly.
21 October 2026
Friendly
Friendly, quick service. Honoured a reduced price ticket that should have expired. Great stock of beautifully designed kitchenware.
15 October 2026
Lovely
Lovely, clean store here in Norwich. Staff always helpful and friendly. Good range of prices - you can choose something expensive but for many products the prices are very reasonable. Good range of products in general.
15 October 2026
lovely staff and great service,very…
lovely staff and great service,very good kitchenware
16 October 2026
Assistant friendly and extremely helpful
15 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Cake tins
Easy to find what I was looking for in store.
Helpful friendly staff
10 year guarantee
Wrapped well
9 October 2026
Reply from ProCook - Norwich
We are so glad to hear that you had a smooth store experience with us. It is wonderful to know our team was welcoming and supportive, and that your purchase was carefully packaged for peace of mind. Thank you for your wonderful feedback!
Reply from ProCook - Norwich
We truly appreciate your kind words about our team. It is wonderful to hear that you consistently find our staff to be so welcoming and ready to assist you.
Highly recommend ProCook
Highly recommend ProCook
I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and staff are friendly and helpful. Product quality is excellent, and prices very reasonable.
12 October 2026
Reply from ProCook - Norwich
We are so delighted to hear that you have had such consistently excellent experiences both online and at our Norwich store over the last few years. It is wonderful to know that you are pleased with our friendly service, reasonable prices, and the quality of your purchases. Thank you so much for your loyal support and high recommendation!
Great value for the quality
Great value for the quality. Helpful staff in a well presented store.
7 October 2026
Reply from ProCook - Norwich
We're so pleased to hear that you appreciated the value and quality of our products, as well as our helpful team and well-presented store! Thank you for your wonderful feedback.
staff excellent very knowledgeable on…
staff excellent very knowledgeable on our purchase of a set of knives we are very happy and will definitely shop there again.
8 October 2026
Reply from ProCook - Norwich
We're so pleased to hear that our team was knowledgeable and helped you with your knife set purchase! It's wonderful that you're so happy with your new items, and we look forward to welcoming you back again soon.
Went into the Norwich store and the…
Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money. Thank you!
8 October 2026
Reply from ProCook - Norwich
We're so pleased to hear about your great visit to our Norwich store! It's wonderful that our team member provided honest, respectful, and helpful service without any sales pressure, making your decision smooth and comfortable. Thank you for your kind feedback!
Excellent service.
Excellent service. I was looking for a particular item and the courteous young man at the till was very helpful. He went out to their storeroom to show me what they had that wasn’t at the time in the shop itself in relation to what I was looking for. The store is well laid out, with a great range of goods. Every visit to a ProCook shop around the country has been enjoyable with courteous knowledgeable staff.
6 October 2026
Reply from ProCook - Norwich
We are so pleased to hear about your great experience in our store! It is wonderful to know our team member was able to check the storeroom and assist you in finding exactly what you needed. We truly appreciate your loyalty to our shops across the country and look forward to welcoming you back again soon.
the Norwich Store is graced with very…
the Norwich Store is graced with very helpful polite staff
25 September 2026
Reply from ProCook - Norwich
We're so pleased to hear that you had such a wonderful experience with our team members. Thank you so much for taking the time to share your lovely feedback!
Store display and layout good.
Store display and layout good.
The staff member was very efficient.
3 October 2026
Reply from ProCook - Norwich
We are delighted to hear that you enjoyed our store layout and found our team member so efficient. Thank you for taking the time to share your great feedback!
Tidy and professional
I was asked if i needed any help shortly after arriving in the store by a friendly lady.
The shop was very clean and tiday
28 September 2026
The staff are very helpful and…
The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you want them which makes the whole experience nice. I'm always in this shop wandering around and picking out new things for my kitchen.
3 October 2026
Reply from ProCook - Norwich
Thank you for the lovely five-star review. We are delighted that you enjoy browsing our store at your own pace and that our team strikes the right balance by being available whenever you need assistance. It is wonderful to know you regularly find great new additions for your home with us.
Very nice shop love having a good look…
Very nice shop love having a good look around the staff very nice and helpful
28 September 2026
Reply from ProCook - Norwich
We're so glad you enjoyed browsing around our shop and that you found our team to be very nice and helpful! Thank you for your kind words.
Bobs best kitchen suppliersshop had what we wanted
The shop had what we wanted. That’s a lot better than others in Norwich. Will shop there again. Staff very friendly and helpful
24 September 2026
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