The staff are very friendly and helpful and give an excellent service. The products are fantastic quality, we've bought several items and always go back to Procook.
Company replied
Location
Switch locationUnit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX Livingston, GB
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See what reviewers are saying
As we are about to have a new kitchen fitted with an induction hob , we were looking to upgrade our pots etc. The assistant in the Livingston store couldn't have been more helpful, explaining the pros... See more
Company replied
Product fit for purpose, great for hot chocolate etc. Good value Aside: a bit annoyed to see a mixer I bought earlier in the month, substantially reduced in price
Company replied
I cannot praise the staff at the Livingston branch enough, I popped into replace a granite wok which was showing signs of pitting after much use. The assistant said “ but they have a 25 year guarant... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX, Livingston, United Kingdom
4.9
Excellent
739 reviews
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Products easy to see on website then…
Products easy to see on website then choose in shop. Well stocked in shop and staff very helpful.
12 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful staff and easy to find…
Very helpful staff and easy to find what I was looking for. Was able to try my item for ease of use.Am going back for a second set
10 August 2026
Reply from ProCook - Livingston
We're so pleased our staff were helpful and that you easily found what you were looking for! We're delighted you could try your item for ease of use and look forward to your return for a second set!
The staff are very friendly and helpful…
The staff are very friendly and helpful and give an excellent service. The products are fantastic quality, we've bought several items and always go back to Procook.
6 August 2026
Reply from ProCook - Livingston
We're so pleased to hear you consistently receive excellent service from our friendly and helpful staff! It's wonderful that you find our products fantastic quality and continue to return to us.
Great customer service in the shop
Great customer service in the shop. Product is good quality too.
31 July 2026
Shop was well laid out,clean and tidy
Shop was well laid out,clean and tidy.
We found what we were looking for and the assistant was very nice and helpful. We will definitely visit the Livingston store again.
30 July 2026
Customer service was excellent
Customer service was excellent. I was buying a gift and staff were able to look at my previous orders to ensure I didn’t duplicate. Quick friendly and attentive service.
4 July 2026
Reply from ProCook - Livingston
We're so pleased to hear our customer service was excellent and that our staff were able to help you find the perfect gift without duplication! We appreciate your kind words about our quick, friendly, and attentive service.
Reply from ProCook - Livingston
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be helpful and friendly.
Reply from ProCook - Livingston
We are so happy to hear you enjoyed our service and found our staff friendly. We appreciate your kind words about our pots!
Sales staff were very helpful in…
Sales staff were very helpful in guiding us in our choice of kitchenware
7 July 2026
Reply from ProCook - Livingston
We're so glad our sales staff were helpful in assisting you with your kitchenware choices! Thank you for your wonderful feedback.
Reply from ProCook - Livingston
We truly appreciate your kind words about our excellent advice and service. Your feedback means a lot to our team.
Helpful and happy servers
29 June 2026
Reply from ProCook - Livingston
We appreciate your kind words about our team. It's wonderful to hear that you found our servers to be so helpful and happy.
It was exactly what i wanted
It was exactly what i wanted. The staff were very friendly and helpful.
26 June 2026
Assistant helped us straight away and…
Assistant helped us straight away and guided us to the appropriate purchase for our needs
27 June 2026
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