The lady who served us went above and beyond what we expected. Having gone to the store with a problem we had, she did everything she could to sort it. Unfortunately they were down to one working till... See more
Location
Switch locationUnit 40 Lakeside Village, White Rose Way, DN4 5PH Doncaster, GB
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There was no problem with my purchase. Staff willing and polite. However, I did ask a question about the quality of the kitchen scissors I was buying and the staff member cheerfully said they were goo... See more
Company replied
Ordered a replacement Milk Frother and Hot Chocolate Maker by telephone to Doncaster outlet and collected it 5 days later when we were over there. All ready for collection and a most friendly welcome... See more
ProCook is a lovely , clean and organised shop, and the service and attention to detail is excellent, so whenever we go to Lakeside we pay them a visit. We may just go in to have a look, but we always... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 40 Lakeside Village, White Rose Way, DN4 5PH, Doncaster, United Kingdom
4.9
Excellent
803 reviews
Asks customers to review
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Excellent service from the staff
The lady who served us went above and beyond what we expected. Having gone to the store with a problem we had, she did everything she could to sort it. Unfortunately they were down to one working till in the shop. She was very apologetic and patient, and eventually it was sorted. The produce is of a very high quality and I would recommend.
9 October 2026
Very helpful staff
Very helpful staff. Went to a lot of trouble to make sure the product was the right one for me.
15 October 2026
Lovely friendly
Lovely friendly , helpful staff very knowledgeable.
Great store that I always leave with something even if it’s not on my list
15 October 2026
A great response to sorting out the…
A great response to sorting out the issue I had with the magnetic knife rack purchased the week before.
18 October 2026
Very polite and friendly staff
18 October 2026
Good quality
As usual friendly and helpful staff. Purchased a few items from here and never disappointed. This time needed smaller sandwich tins for my new air fryer.
15 October 2026
Good value
We were asked if we needed help then left to look without constant pestering , we love the products and are really good value for money.
10 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Doncaster
We're so pleased to hear that you enjoyed our store layout, our selection of items, and found our team to be attentive and helpful! Thank you for your wonderful feedback.
Reply from ProCook - Doncaster
We're so pleased to hear that you experienced great service, appreciated our high quality, and found our team to be so helpful. We truly appreciate your wonderful feedback!
the helpfull and friendly chearfull…
the helpfull and friendly chearfull staff i was able to push a wheelchair around with no difficulties
6 October 2026
Reply from ProCook - Doncaster
We're so happy to hear that our staff were helpful, friendly, and cheerful! We're also delighted that you found our store accessible and easy to navigate. Thank you for your kind words!
ProCook is a name I can trust!
ProCook is a lovely , clean and organised shop, and the service and attention to detail is excellent, so whenever we go to Lakeside we pay them a visit. We may just go in to have a look, but we always come out with something exciting! I’ve bought their pans, knives and scissors, and never been disappointed with either the quality or functionality of anything . ProCook is simply a name I can trust
26 September 2026
Reply from ProCook - Doncaster
We're so pleased to hear that you enjoy visiting our Lakeside store! It is wonderful to know that you are consistently impressed by the cleanliness, attentive service, and high quality of our products. Thank you for your continued trust in our brand, and we look forward to welcoming you back again soon!
Greeted on entering the store and was…
Greeted on entering the store and was directed to the items we were looking for.
Advice given on viewed items and then was taken through the choices right through to selection and then payment. Good customer service
3 October 2026
Helpful staff
27 September 2026
Brilliant service once again
Ordered a replacement Milk Frother and Hot Chocolate Maker by telephone to Doncaster outlet and collected it 5 days later when we were over there. All ready for collection and a most friendly welcome from manager Tracey. It’s always great to visit this outlet.
25 September 2026
Staff was friendly
Staff was friendly, helpful in finding me required steaming insert.
30 September 2026
Excellent information fron Tracey at…
Excellent information fron Tracey at Doncaster pro cook
She took time to explain all the different pans with the different cooking methods.
We bought 2 pans to suit our cooking needs
Sauté tri ply pan and the 18 none stick frying pan
Brilliant!!! Makes me want to cook more !! Thank you Tracey thank you pro cook
28 September 2026
Always pleasant and helpful staff.
Always pleasant and helpful staff.
The products are of good quality.
23 September 2026
Reply from ProCook - Doncaster
We're so pleased to hear you found our staff pleasant and helpful, and that you appreciate the good quality of our products! Thank you for your wonderful feedback.
Very helpful & knowledable staff .Thank…
Very helpful & knowledable staff .Thank you
23 September 2026
Reply from ProCook - Doncaster
We're so pleased to hear that you found our staff to be very helpful and knowledgeable. We truly appreciate your positive feedback!
Always a pleasant welcome and…
Always a pleasant welcome and explanation of offers etc.
26 September 2026
Reply from ProCook - Doncaster
We're so pleased to hear that you always receive a pleasant welcome and clear explanations of our offers. We truly appreciate your positive feedback!
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