Great personal service by staff at the store! Not so on line purchasing of knives which since the new rule I have not been able to use as your software kept telling me "Oops" after taking my phot... See more
Company replied
Location
Switch location25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED Chatham, GB
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See what reviewers are saying
We went into the Chatham outlet store, after sorting my kids school uniform and to be honest, I wasn't expecting such a high quality store. The products are fantastic quality and the service was the s... See more
Company replied
Been looking for a new knife set and finally settled for the 8 piece set with the lay flat block holder, important for me as it can sit in a drawer out of sight but readily available,. A well made we... See more
Company replied
Outstanding Customer Service provided, along with brilliant advice. Extremely knowledgeable staff are on hand to deal with any questions you may have. We are having a new kitchen fitted with a beautif... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED, Chatham, United Kingdom
4.9
Excellent
443 reviews
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Great quality
18 October 2026
As always the staff product knowledge…
As always the staff product knowledge was excellent. Very helpful.
20 October 2026
Good quality and very helpful staff
18 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Chatham
We are so happy to hear that you are pleased with your new knife set! Thank you so much for taking the time to share your positive experience with us; we truly appreciate your feedback.
Reply from ProCook - Chatham
We're so pleased to hear that you experienced such attentive and efficient service from our team and enjoyed the great quality of our items! Thank you for your wonderful feedback.
Great service at the store
Great personal service by staff at the store!
Not so on line purchasing of knives which since the new rule I have not been able to use as your software kept telling me "Oops" after taking my photo
23 September 2026
Reply from ProCook - Chatham
Thank you for the four-star rating. We are delighted to hear that you experienced great in-store service from our team. At the same time, we sincerely apologize for the frustration caused by the software errors during your online knife purchase. Your feedback regarding the photo verification system is very helpful, and we will share this with our technical team to help improve the digital shopping experience.
Reply from ProCook - Chatham
We're so glad to hear that a member of our team was able to provide you with wonderful assistance. We truly appreciate you taking the time to share your positive feedback with us!
Helpful and polite customer service
Helpful and polite customer service. I’ve been in several times and staff always answer questions or go and look for something.
21 September 2026
Whenever I need new kitchen stuff I…
Whenever I need new kitchen stuff I always go to this shop.
Great quality stuff and friendly knowledgeable staff 👏
16 September 2026
Excellent service in the Chatham…
Excellent service in the Chatham Dockside branch where the assistant provided information on the different can openers and discussed the pros and cons of the different models. Whilst it was only a can opener I was buying and not very expensive I felt as if I was being treated equally to someone buying high end, top price goods.
10 September 2026
Very helpful young man who served us.
2 September 2026
The set of knives we bought os…
The set of knives we bought os excellent and very reasonably priced! Very happy with the pyrchase
29 August 2026
First time to purchase items here
First time to purchase items here. The staff were extremely helpful and friendly, even managed to reserve an item that they didn’t have in stock for us to collect in Maidstone branch. Very good customer service
31 August 2026
Easy return and replacement
I needed to return a pan set I bought and it was really easy to take it into store. I picked out some new cookware as they had a bank holiday sale on.
30 August 2026
Reply from ProCook - Chatham
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be very friendly and helpful.
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