Well laid out store It was easy to find the new crockery we had seen on the website A very helpful member of staff helped us buy what we wanted and we were able to pay with the cash we had raised... See more
Location
Switch locationUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
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Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... See more
Company replied
Procook is such a great shop; I love looking around, getting ideas for my next kitchen and I always find what I want when actually shoping there! The staff were friendly and helpful.
The staff here are friendly, knowledgeable and helpful. I had a problem with a product which wasn't working properly, so brought it back and they exchanged it for a new one immediately. And the assi... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company

- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, United Kingdom
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Beautiful and practical things for the kitchen
Popped in for a look and found so many lovely kitchen utensils! Helpful staff pointed out a special offer. What a great shop.

Reply from ProCook - Cardiff
Great customer service
Great customer service. Nice and straight forward to purchase some knives for our campervan. The knives all have sleeves for added protection.

Reply from ProCook - Cardiff
Well laid out store
Well laid out store
It was easy to find the new crockery we had seen on the website
A very helpful member of staff helped us buy what we wanted and we were able to pay with the cash we had raised from the sale of some kitchen ware we no longer used
The crockery we purchased has a Scandinavian simplicity and was competitively priced
Procook is a lovely shop
Procook is such a great shop; I love looking around, getting ideas for my next kitchen and I always find what I want when actually shoping there! The staff were friendly and helpful.
Bought a new mug and some kitchen…
Bought a new mug and some kitchen utensils - all fine and good value thanks
Pan exchange
I needed to return a pan to exchange it for a different size. It was done efficiently and with a helpful attitude

Reply from ProCook - Cardiff
Helpful staff member
Helpful staff member. Great product.
Had a set of saucepans previously. Lasted for years. Only changing as now have an induction ; hob,

Reply from ProCook - Cardiff
The staff are very helpful but not…
The staff are very helpful but not pushy. Leave you to look around but always available when needed. Amazing selection of cooking appliances and equipment. Went in for 1 item, came out with 5!! Love it there

Reply from ProCook - Cardiff
Charming
Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reasonably priced) and a few other bits and pieces which were in the three for £10 offer. The tins roasted 2 spatchcocked poussin and potatoes beautifully. Highly recommend this shop at Pughs Garden Village.

Reply from ProCook - Cardiff
Very helpful assistant and a very tempting display.
The person in the shop was most helpful, cheerful and helpful. To walk around and admire your range is a great experience and very tempting.

Reply from ProCook - Cardiff
Great products and great service with…
Great products and great service with very knowledgable staff

Reply from ProCook - Cardiff
Very welcoming staff as she comes… very welcoming
Very welcoming staff as she comes through the door had a returns of a hospital lid. She found my receipt on the computer and exchanged it straight away. Fantastic experience. Overall fantastic service would highly recommend.
Wide range of products with quality being paramount.
Wide range of products with excellent in store display. Prices are very competitive and the quality of the products available appear to be excellent.
We went into the shop and the sales…
We went into the shop and the sales assistant was fabulous, she explained and helped us chose new saucepans and knives offering guidance based on our wants and needs - the quality of the items was very good and although higher in price than basic or supermarket pans they are def worth it
your staff were very friendly and…
your staff were very friendly and helpful even going to the stores to find my article without huffing and puffing.

Reply from ProCook - Cardiff

Reply from ProCook - Cardiff
My Wife bought a large frying pan after…
My Wife bought a large frying pan after first use she was so impressed with its quality and ease of cleaning i told her to replace all existing suspense with procook

Reply from ProCook - Cardiff
Great customer service
Great customer service, and demonstration of products being bought. The sales assistants went out of their way to ensure a good experience.

Reply from ProCook - Cardiff
The helpfulness of the staff in your…
The helpfulness of the staff in your shops. They are always polite and listen.
The product I bought. Was recommended by yothe assistant (a rectangle box) and it serves the purpose for what I wanted it for.

Reply from ProCook - Cardiff

Reply from ProCook - Cardiff
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