This was my third visit to ProCook. Once again I was served by friendly and very knowledgeable staff. They explained very thoroughly as to how I should use my new saucepans in order to get the best ou... See more
Location
Switch locationUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
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The experience of using this store was great,Really helpful staff, really polite, wide range of products, you were not rushed by staff to buy something,you could take your time and browse the products... See more
Company replied
Being a regular visitor to Morganstown garden centre I always pop into ProCook and usually pick something up, you know it's going to be good quality and the advice I've been given in the past has alwa... See more
Company replied
Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, United Kingdom
4.8
Excellent
473 reviews
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Extremely helpful and knowledgeable staff.
This was my third visit to ProCook. Once again I was served by friendly and very knowledgeable staff. They explained very thoroughly as to how I should use my new saucepans in order to get the best out of them and achieve longevity. They couldn't have been more helpful.
24 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You’re staff are not particularly…
You’re staff are not particularly pleasant I would not use your store again
23 August 2026
Reply from ProCook - Cardiff
We are truly sorry to hear about your unpleasant experience with our staff. We are addressing this internally to improve our service.
Excellent service in the shop
Excellent service in the shop. The member of staff was knowledgeable and helpful.
19 August 2026
Good quality kitchen items for good…
Good quality kitchen items for good prices. Staff very friendly and efficient.
19 August 2026
Lovely shop good service
Lovely shop good service, couldn’t see item I needed asked, and it was found by helpful staff member and bought. Happy with shopping there.
18 August 2026
Quality Kitchen Ware
Being a regular visitor to Morganstown garden centre I always pop into ProCook and usually pick something up, you know it's going to be good quality and the advice I've been given in the past has always been spot on. An ideal place for quality kitchen ware.
15 August 2026
Reply from ProCook - Cardiff
We're so pleased to hear you always enjoy visiting our store and find our products to be of good quality! It's wonderful that the advice you've received has always been spot on, making us an ideal place for quality kitchenware.
asstv was knowledgeable
4 August 2026
Reply from ProCook - Cardiff
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
The experience of using this store was fab…
The experience of using this store was great,Really helpful staff, really polite, wide range of products, you were not rushed by staff to buy something,you could take your time and browse the products at your own pace, A truly lovely store which i am sure we will visit again. Iwould highly recommend a visit .
6 August 2026
Reply from ProCook - Cardiff
We're so glad to hear you had such a great experience and found our staff helpful and polite! It's wonderful that you appreciated our wide range of products and felt comfortable browsing at your own pace. We look forward to your next visit and appreciate your high recommendation!
Super store with everything I wanted…
Super store with everything I wanted and super helpful and knowledgeable staff who really helped me.
4 August 2026
Reply from ProCook - Cardiff
We're so happy you found everything you wanted and that our staff were super helpful and knowledgeable! We appreciate your kind words.
Reply from ProCook - Cardiff
We're so glad you enjoyed our wide selection of stock and pleasing presentation, and found our staff helpful! Thank you for your kind words.
Very knowledgeable and helpful
Very knowledgeable and helpful. Very good range of products.
2 August 2026
Reply from ProCook - Cardiff
We're so pleased to hear that you found our team knowledgeable and helpful, and that you appreciated our range of products! Thank you for your wonderful feedback.
Helpful and knowledgeable assistant
31 July 2026
Usual highly professional experience
Usual highly professional experience. Goods are openly displayed and the shop assistant was extremely helpful.
31 July 2026
I always find the staff in Pro Cook…
I always find the staff in Pro Cook very pleasant and very helpful.
27 July 2026
sales person very helpful
sales person very helpful, knew their product, and answered my questions regarding other items.
27 July 2026
Rang ahead to ensure item was in stock
Rang ahead to ensure item was in stock, and polite and knowledgeable staff reassured me. Excellent service when picking up, a lovely assistant very helpful.
25 July 2026
Friendly helpful staff
The array of useful items and the friendly helpfulness of the staff.
21 July 2026
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