First time shopping at ProCook - great selection of quality products avaliable. Both staff working there were very friendly, knowledgeable and helpful. Will definitely shop here again
Company replied
Location
Switch locationUnit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU Pen-y-cae, Bridgend, GB
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See what reviewers are saying
Helpful staff without being in your face pushy. Informative and polite. Easy to look at the products. Could easily spend a lot of money in that shop. Staff even carried our heavy items to the car fo... See more
Company replied
Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outs... See more
Company replied
Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the gua... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU, Pen-y-cae, Bridgend, United Kingdom
4.8
Excellent
679 reviews
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Very friendly helpful staff
21 August 2026
Second visit to ProCook Bridgend in a…
Second visit to ProCook Bridgend in a week and excellent, helpful service both times.
16 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Can’t leave without a little something for the kitchen!
Staff are great at McArthurGlen. Very helpful. Great product range. Always call in when go there and mostly buy something from pro cook!!
17 August 2026
Reply from ProCook - Bridgend
We're so pleased to hear you find our staff great and helpful, and that you enjoy our product range! It's wonderful that you often find something to buy from us.
Excellent after service and quality pan
Excellent service after an issue in store. The pan is amazing to use and the customer service was really good.
16 August 2026
Reply from ProCook - Bridgend
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
very helpful and knowledgable…
very helpful and knowledgable salesperson - a young girl - didn't catch her name sorry
15 August 2026
Reply from ProCook - Bridgend
We're so pleased to hear that you had such a positive experience with one of our team members. We appreciate your kind words and will be sure to share your feedback.
Reply from ProCook - Bridgend
We're so happy to hear our advice was helpful. Thank you for your kind words!
Reply from ProCook - Bridgend
We are so pleased to hear that you are happy with our service. Your positive feedback means a great deal to our team.
Very professional service and…
Very professional service and recommended items prefect for what I needed.
6 August 2026
Reply from ProCook - Bridgend
We're so glad you found our service professional and that the recommended items were perfect for your needs! Thank you for your kind words.
Reply from ProCook - Bridgend
We're so pleased to hear that you found our staff helpful, our products excellent, and our prices good! We truly appreciate your positive feedback.
Reply from ProCook - Bridgend
We're so glad you enjoyed the quality of our baking tray and found our staff friendly and informative! Thank you for your kind words.
Helpful staff without being in your…
Helpful staff without being in your face pushy. Informative and polite. Easy to look at the products. Could easily spend a lot of money in that shop.
Staff even carried our heavy items to the car for us. So excellent customer service.
4 August 2026
Reply from ProCook - Bridgend
We're so happy to hear you had such a positive experience in our shop! It's wonderful that our staff were helpful without being pushy, and that you found our products easy to browse. We truly appreciate you highlighting our excellent customer service, especially our team carrying your heavy items to the car.
Probably my favourite store
Probably my favourite store, staff were really cheerful and helpful
6 August 2026
Reply from ProCook - Bridgend
We're so glad to hear that you consider us your favorite store and that our staff was cheerful and helpful! Thank you for your kind words.
First time shopping at ProCook
First time shopping at ProCook - great selection of quality products avaliable.
Both staff working there were very friendly, knowledgeable and helpful.
Will definitely shop here again
3 August 2026
Reply from ProCook - Bridgend
We're so happy to hear you had such a positive first experience shopping with us! It's wonderful that you found a great selection of quality products and that our team was friendly, knowledgeable, and helpful. We look forward to your next visit!
Reply from ProCook - Bridgend
We are so happy to hear you are pleased with our product and service. Thank you for your kind words!
Good choice and quality
Always an lovely shop to visit. The choice and quality is excellent and price is good. The shop is well laid out and easy to navigate
31 July 2026
Reply from ProCook - Bridgend
We're so glad you enjoy visiting our shop! It's wonderful to hear that you appreciate the excellent choice, quality, and good prices, as well as finding our shop well laid out and easy to navigate.
Sales advisor was helpful and gave good…
Sales advisor was helpful and gave good advice. Adhered to safety protocol when dealing with kitchen knives. Product seems good value for money.
25 July 2026
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