My experience was that if youre looking for something special to use in the kitchen then this is the place to go I don't go anywhere else I hope that though as I've bought two sets of cutlery now... See more
Location
Switch location10 South Street, CM23 3AT Bishops Stortford, GB
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Arred 20mins before they closed but the guy working there did not rush me and gave me all the advice I needed for what pan range suited.my needs, on the way out we chatted about the knives and helpe... See more
Very friendly and helpful staff. Wrapped purchase well and very considerate - purchased knives so e.mail for receipt but also gave paper receipt as carrying knives! (their suggestion for safeguarding... See more
Very knowledgeable staff. The lady (I’m sorry I didn’t get her name) was very helpful as I didn’t realise that you could buy the knives individually instead of in the block as I only wanted vegetable... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
10 South Street, CM23 3AT, Bishops Stortford, United Kingdom
4.8
Excellent
508 reviews
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Lovely shop staff charming and very…
Lovely shop staff charming and very helpful will b popping in again thanks😎
26 August 2026
Arred 20mins before they closed but the…
Arred 20mins before they closed but the guy working there did not rush me and gave me all the advice I needed for what pan range suited.my needs, on the way out we chatted about the knives and helped me choose what I need but couldn't afford on the day
Only disapintment was the sal ended following day and I can't afford the knife set im after so will have to wait for the next sale.
Great experience and will definitely return, didn't get the man's name but he is hard of hearing but no issue with that just describing him, great job he's doing there
26 August 2026
Need more knives available for demonstration
I know knives are difficult to display but when I wanted to see a particular knife to see if it was the right fit for my hand, the shop didn’t have a demonstration model. I had to buy unseen
25 August 2026
The sales man was amazing
The sales man was amazing
Loved the chat and and the knowledge
20 August 2026
Needs to be BIG
I was looking for a large frying pan with a lid.
I purchased a large double handed saucepan with lid in the sale.
Perfect cooking for all the family & freezing any left over.
22 August 2026
The staff are very polite and helpful
19 August 2026
Professional and friendly service
Professional and friendly service. Staff found product for me as I was unable to find it. Nothing was too much trouble.
23 August 2026
Love a bargain
Bought a large salad platter in the sale the young gentleman that served me was extremely helpful and polite.
The store is well later out and goes without saying everyone loves a sale so will be back before it ends!
18 August 2026
The store representative was friendly…
The store representative was friendly and helpful, taking time to explain the functions and characteristics of each of the coffee machines that we were considering, enabling us to make an informed decision.
12 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Bishops Stortford
We're so glad to hear that our assistant was extremely helpful during your visit. We truly appreciate your kind words!
Reply from ProCook - Bishops Stortford
We are delighted to hear that you experienced excellent and friendly service. We truly appreciate your positive feedback and kind words.
The shopping experience was great and…
The shopping experience was great and all the staff were nice and helpful and friendly
10 August 2026
Reply from ProCook - Bishops Stortford
We're so happy to hear you had a great shopping experience and found our staff nice, helpful, and friendly! Thank you for your kind words.
Friendly staff member helped me
Friendly staff member helped me, but wasn't too overbearing either. Felt welcome in the shop
31 July 2026
Reply from ProCook - Bishops Stortford
We're so glad you felt welcome in our shop and that our staff member was friendly and helpful without being overbearing. Thank you for your kind words!
Knowledgeable staff
Knowledgeable staff, David was helpful and gave good experienced advice. ProCook store carry quality items and a nice range plus the occasional promo discount always helps incentivise those larger purchases.
1 August 2026
Reply from ProCook - Bishops Stortford
We're so pleased to hear that you enjoyed our product and found our staff to be very helpful and friendly! We truly appreciate your positive feedback.
Great customer service
Great customer service. Assistant helped me find what I was looking for and advised there was a deal on similar products, which I purchased.
23 July 2026
Purchased Dinner set and saucepans all…
Purchased Dinner set and saucepans all were excellent quality.
14 July 2026
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