Proclinical Reviews 1,762

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, highlighting their excellent support throughout the entire process. Many people appreciate the personalized approach and the valuable insights provided, making them feel confident and well-prepared. The customer service is frequently described as exceptional, with efficient communication and a smooth user experience. However, some customers also noted occasional issues with communication and organization. A few people experienced receiving duplicate calls and texts, a lack of a clear point of contact, and last-minute urgent requests, which led to confusion and delays. There were also instances where information about start dates was communicated without the customer's involvement, causing clarity issues with employers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the exceptional support... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and professionalism of... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the professionalism... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers praise the constant and clear communication,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the team's... See more

Based on these reviews

Rated 5 out of 5 stars

Ciara was an absolute dream to work with. Really listened and provided excellent insight into the company, team, and role. She went above and beyond with interview prep and I felt very confident and c... See more

Rated 5 out of 5 stars

Dean was so helpful every step of the way. He was always there if I needed to call before and after the interview with any queries. Gave me a through run though on the job description and interview pr... See more

Rated 5 out of 5 stars

Christian, I just wanted to sincerely thank you for helping me get this job. Your support and belief in me truly made a difference, and I’m incredibly grateful for your guidance and encouragement thro... See more

Rated 5 out of 5 stars

Kate was the best recruiter I’ve worked with! Prompt and clear communication and I truly felt that she vouched and fought for me to get a great compensation package during the offer stage. Highly reco... See more


Company details

  1. Recruitment Service
  2. Employment Consultant
  3. Executive Search Firm
  4. Recruiter
  5. Talent Agency

Written by the company

At Proclinical we help to fuel the growth of the life sciences industry globally. Our staffing and consulting partnerships enable good companies to work more efficiently, so they can continue innovating and change lives. We provide our partners with: • End-to-end strategic project management • Executive search • Permanent and contract recruitment • MSP and RPO solutions

We're here to help good life science partners grow

Written by the company

Long-term partners
We believe in creating partnerships, long-term relationships built on integrity and trust. Set-up to collaborate from the get-go, we do what’s right not what’s easy – always putting our clients’ and candidates’ best interests first.
Tireless experts
We’re life science experts – it’s our sole focus – but we don’t rest on our laurels. We stay at the top of our game. Always learning, always hungry to perform better and find new ways to achieve more for our clients and candidates.
Promises delivered
True to our word, we do what we say, on time and to the highest quality. ​We tackle challenges head-on, solving problems and adding value at every stage, to deliver solutions that fuel growth and change lives.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible recruiter and successful outcome

Marius was a fantastic recruiter that accompanied me throughout a long and complex process; always on my side, checking in, validating strategy, and providing continuing support with a great personal touch. Very different and much more involved than any other recruitment process I've experienced.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Supportive and experienced

Had a good experience working with ProClinical team (Heidi and Amy). They are very professional and supportive alongside my application and interview journey for a new role. Will definitely recommend them to anyone in the life sciences sector no matter he/she is a job seeker/jumper or employer who wants a position to be filled!

31 August 2025
Unprompted review
Rated 5 out of 5 stars

First class service, highly recommend

The experience end to end was superb! With over 30 years in the pharmaceutical industry, I have never come across such a professional, insightful, conscientious, supportive individual as Jake from proclinical. Five star company without a shadow of doubt! Thank you!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be more thrilled with my…

I couldn’t be more thrilled with my experience at ProClinical! After years of trying to get into my dream company, I finally had the opportunity, all thanks to their incredible team, especially my recruiter, Jackie.

From our very first conversation, Jackie Cerchio demonstrated her expertise and understanding of both the industry and my professional goals. She took the time to listen to my aspirations and tailored her approach to match my skills with the right opportunities. Jackie was always communicative, keeping me informed at every stage of the process, which eased my anxiety and built my confidence.

Her encouragement and guidance were invaluable; she provided constructive feedback on my resume and interview techniques, ensuring I put my best foot forward. Jackie’s dedication was evident as she followed up after every interview, genuinely invested in my success.

Thanks to her unwavering support and strategic insights, I landed the position I’ve been dreaming of for years! I highly recommend ProClinical to anyone seeking new job opportunities, and if you’re lucky enough to work with Jackie , you’re in excellent hands. This experience has truly changed my life. Five stars all the way! ⭐⭐⭐⭐⭐

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Biotech Contract Role

Joshua, supported me throughout the recruitment process. His knowledge of the client and their hiring process was impeccable. He also kept me informed at every stage. Now that I’m a few days into my new role, I can already see this was the right fit.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Alex was fantastic

Alex was fantastic. He drove the recruitment process nicely, represented well my wishes and got me a nice offer.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support from Proclinical

I had a fantastic experience with Proclinical. The team was professional, attentive, and genuinely supportive throughout the process. They understood my goals, kept me informed, and went beyond recruitment to ensure the perfect fit. Highly recommended!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience, really helpful contact

Parker was an excellent liaison. He kept me in the loop as we went through the interview process and provided really useful notes to help me prepare. Was truly an excellent experience!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Proclinical was…

My experience with Proclinical was excellent! The offer that was shared with me was spot on for me and my next step in my career. Naima was super honest and helpful throughout the journey that landed my next role. Even after I started with the new company, she checked on me to make sure it was what I expected and I am happy with it! Definitely recommended!

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support and seamless process

I truly cannot recommend Shannon highly enough. After recently relocating from the UK to Australia, I was navigating a very competitive job market, but Shannon made the process straightforward and seamless. She connected me with a role that was perfectly suited to my experience and career aspirations. Ahead of each interview, Shannon provided me with plenty of useful information about the company and took the time to go through example questions, which was hugely helpful. I felt truly prepared for each interview, which was definitely a factor in being successful. She was always available to answer my questions and kept in regular contact throughout the process. Thanks to Shannon's support, I've secured the role perfect for me and felt confident and prepared throughout the whole process.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Gosted the candidate

They have contacted me for a position, for which I have not applied and after several mails exchanged I got gosted.

11 July 2025
Unprompted review
Proclinical logo

Reply from Proclinical

Hello,

Thank you for your feedback.

As your review was submitted anonymously and we have not received any further information, we are currently unable to investigate the matter in detail. We are committed to addressing concerns wherever possible, so please don’t hesitate to contact us directly at d.nixon@proclinical.com should you wish to discuss this further.

Kind regards,
David Nixon

Rated 5 out of 5 stars

Smooth agency to work with

So far, the people at Pro-clinical have been great! Their support to find a position that fits was great. A differentiator is that, prior to my interview with the hiring company, the recruiter took the time to coach me and provide some pointers based on my own CV. No other company that I have talked to did that. The onboarding was smooth, and all the hiccups that I had were solved quickly.

14 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look