I bought a bicycle. After my order they made a considerable discount. So I demand a refund for the difference amount and they refunded me. This was great. They are so professional. Thank you for custo... See more
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I chose Probikeshop over the competition simply because they have better customer care than the others and therefore more reliable. I was right, delivery time is excellent and their prices are very c... See more
Good purchasing experience. I bought an helmet for my son which price was the most competitive around. They have a lot of stuff to choose from, and product information are exhaustive and clear.
Good prices, vast choice, quick and reliable delivery. User for 3 years now, very satisfied
Company details
Written by the company
In rete da diversi anni, il sito PROBIKESHOP.IT è diventato velocemente uno dei punti di riferimento nel mondo della bicicletta sul web. L'obiettivo iniziale era di democratizzare la pratica della MTB, per questo la posta in gioco è stata quella di rispondere il più rapidamente possibile alla totalità delle richieste dei nostri clienti. Grazie ad una referenza di prodotti sempre più ampia e dettagliata, ad un servizio clienti efficientissimo e a tempi di consegna ridotti, la reputazione di Probikeshop cresce sempre di più.
Contact info
Germany
- www.probikeshop.it
4.3
Excellent
72K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent shop
28 May 2020
Unprompted review
Perfect Service!
26 May 2020
Unprompted review
absolutely the best scherzi a parte…
absolutely the best scherzi a parte non resterai mai deluso ne dal servizio ne dalla spesa
21 May 2020
Unprompted review
Good customer experience and High…
Good customer experience and High quality service delivered to Italy.
Bravo! :-)
21 May 2020
Unprompted review
Top online store
13 May 2020
Unprompted review
Trusted site
Trusted site with an efficient delivery system, one of my go to for biking related buys
12 May 2020
Unprompted review
Professionals
What do I want from an online shop? Reliability, professionalism, saving money for valuable products and competence.
Probike fits optimally these expectations!
12 May 2020
Unprompted review
very fast and "as for description"…
very fast and "as for description" item! excellent seller!
5 May 2020
Unprompted review
Not reactive provider
Not reactive provider, 3 days without any news or updates about order.
29 April 2020
Unprompted review
Reply from Probikeshop
Gentile cliente,
La ringraziamo per la Sua recensione!
Abbiamo ricevuto la Sua mail venerdì 17/04 alle ore 15:47 e Le è stata fornita una risposta lunedì 20/04 alle ore 11:20.
Il servizio clienti è operativo dal lunedì al giovedì dalle ore 08 alle ore 17 e il venerdì dalle ore 08 alle ore 16.
La nostra risposta è stata reattiva.
Sportivamente
Antonella
Probikeshop - Servizio clienti
Top Bike shop
Top Bike shop. Super organized even in difficult times. The best client service ever
28 April 2020
Unprompted review
Fast and precise
17 April 2020
Unprompted review
Worst online shop
Worst online shop. Best price offer is only promotion. Payed my order and don‘t get any tracking number nobody can‘t tell me where is my package. They give all the fauld to the forwarding agency.
Never never again
3 April 2020
Unprompted review
Reply from Probikeshop
Dear Dominik,
Thank you very much for your review!
According to the tracking of your order
https://vas.brt.it/vas/sped_det_show.hsm?referer=sped_numspe_par.htm&ChiSono=089048130506810
the parcel was delivered today at noon.
We are sorry for the delay caused by the current health emergency and we thank you for your understanding!
Kind regards,
Veronika
Probikeshop
Consegna puntuale materiale come…
Consegna puntuale materiale come descritto
27 March 2020
Unprompted review
All perfect the disk ordered reflect…
All perfect the disk ordered reflect the description the images too...
A very good experience and a wide catalogue, and the prices are very competitive!
the shipping takes 2 days (France -> Italy) despite the critic moment we are living.
24 March 2020
Unprompted review
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