I have been a client for many years. Although I haven't claimed, every time for renewal, the price increase is "a joke". Therefore, I'm need to phone and discuss. The price reduces to a "competitiv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very well looked after by the young lady who answered my call and did all that was necessary to transfer the policy to my name as my husband died eight months ago. She was most carful and effic... See more
Company replied
I got my renewal quote from privilege and it was considerably higher than what I had paid for the previous year. I was seriously considering going onto a price comparison site to get alternative quote... See more
Company replied
I recently made a claim on my buildings insurance through Privilege and was thoroughly pleased with the whole experience. I had to call a number of times for various reasons and everyone I spoke to wa... See more
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Company details
Privilege
Written by the company
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Contact info
United Kingdom
- www.privilege.com
4.4
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It was easy to read the policy online…
It was easy to read the policy online before I purchased my home insurance and the price was competitive.
17 May 2026
Reply from Privilege
We are so glad you found our online policy easy to read and our pricing competitive. Thank you for your feedback! Nathan
Easy to renew
Easy to renew. Competitive price for the year. Clear explanation of cover and terms of insurance. Communication prior to renewal timely.
17 May 2026
Reply from Privilege
We're so glad to hear your renewal was easy and that our pricing and communication met your expectations. Thank you for your positive feedback! Nathan
Any questions i asked were answered and…
Any questions i asked were answered and the guy was really pleasent.
20 May 2026
Reply from Privilege
Hi Robert. We're happy to hear we answered your questions and our team was pleasant. Thank you for your feedback. Nathan
My renewal was quick and easy
My renewal was quick and easy, very helpful and pleasant experience 😊 many thanks
17 May 2026
Reply from Privilege
We're so glad your renewal was quick and easy! Thank you for your kind words. Nathan
Reply from Privilege
We are happy you enjoyed your experience. Thank you for your kind words. Nathan
Reply from Privilege
We're glad you had a good experience with our service and found our costs reasonable. Thank you for your feedback! Nathan
Reply from Privilege
Hi Susan. We're glad it was easy and would offer a good price. Thank you for the five-star review. Nathan
House insurance : huge price hike
House insurance: after a no claims first year with no changes, renewal was almost 40% higher despite lower crime in the area. No reason given and the help line cut opff twice, the moment they identified the policy. Suspicious , huh? Perhaps they just wanted new business back in 2025 and do not wish to have existing customers anymore?
19 May 2026
Unprompted review
Reply from Privilege
Hi Craig. Thanks for the review. We appreciate your feedback, as we're always looking for ways to improve. Our prices are reviewed yearly to reflect changes in claims costs and current market conditions, but it's never our intention to send you a price you're not happy with. We're always happy to check your renewal price, so please don't hesitate to get in touch using the link below. Nathan
m.me/privilegeuk
To be honest it was no trouble as you…
To be honest it was no trouble as you take the payments automatically. Plus we was very pleased with the price reduction for this year. Hoping we get one on our house insurance next month hopefully🤔x
12 May 2026
Reply from Privilege
Hi Joan. We're so glad to hear our automatic payments are convenient and that you were pleased with your price reduction! We appreciate your positive feedback. Nathan
Do not use this insurance
Do not use this insurance, they leave you stranded with kids, and tell you, they dont cover certain points...then what was the point of buying this expensive policy from.you!!! I am still waiting for a phone call and someone to arrive
18 May 2026
Unprompted review
Reply from Privilege
We're concerned to see this and would like to help. Please contact us suing the link below. Nathan
m.me/privilegeUK
Reply from Privilege
We're glad the service was excellent, Kamil. Thank you for the five-star review. Nathan
Falure to respond tp my request for HARD COPY of documents
I have been a Privilege customer for many years, when I used to receive hard copy of my renewal documents.Now you require me to go through a login/password process, which I find to be impossible due to "micro text" on the form to access my account. I am aged 77 and have restricted digital capacity (it has taken some time to write this message!). I wish to have all my contracts and agreements available to my executor in case of my death. Can you please send me HARD COPY OF MY RENEWAL DOCUMENTS. S MacPherson
24 April 2026
Reply from Privilege
We appreciate you sharing your concerns regarding accessing your renewal documents. We understand the challenges you've faced with the digital process. Please contact us using the link below and we can ensure all your documents are sent by post. Nathan
m.me/privilegeuk
The company sent me notification well…
The company sent me notification well in advance of my renewal date.
I hoped they would give me a price comparison, but unfortunately not.
Renewed by direct debit which was better than risking being uninsured.
14 May 2026
Reply from Privilege
We appreciate your feedback and are glad the renewal notification was timely. Thank you for renewing with us. Nathan
Well my car insurance is fine but we…
Well my car insurance is fine but we tried to add another car onto our car insurance and was quoted £90 a month for car which has less value than my main car
I would of thought it would either be the same but not that much
We are having to search for other companies
15 May 2026
Reply from Privilege
We appreciate you sharing your experience. We understand your surprise regarding the quote for adding another vehicle and we're sorry we could not offer a more competitive quote. Nathan
Reply from Privilege
We're delighted to hear you found renewal easy and the price excellent. Thank you for your feedback! Paddy
Hassle free renewal at reasonable price
18 May 2026
Reply from Privilege
We're so pleased you found renewal easy and affordable. Paddy
Good price was given by your customer…
Good price was given by your customer service colleague very happy with my continued experience with you.
16 May 2026
Reply from Privilege
Thanks for the glowing review, Antonia. We appreciate it. Aston
Communication by phone was excellent to…
Communication by phone was excellent to make insurance renewal so easy and affordable.
8 May 2026
Reply from Privilege
We're so glad our team made your insurance renewal easy and affordable. Thank you for your positive feedback! Alex
Reply from Privilege
We're glad you enjoyed our service and found our staff pleasant. Thank you for your positive feedback. Alex
Very patient and understanding
Very patient and understanding. I have been with this insurance company for over nearly 10yrs
14 May 2026
Reply from Privilege
We're so happy to hear of your positive experience and long-standing loyalty with us. We truly appreciate your kind words! Alex
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