Printing Bee Reviews 

511
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning quality and exquisite detail of the custom portraits, noting how beautifully these unique art pieces capture cherished memories of beloved pets. People also deeply appreciate the swift service, beautiful frames, and helpful communication, making the overall ordering process wonderfully smooth and satisfying. Some reviewers were not happy with delivery delays, mentioning that paid express shipping times were missed and tracking updates lacked clarity. A few individuals experienced issues with items arriving later than originally promised, requiring additional follow-up to resolve pending dispatch questions.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing custom portraits and canvases as... See more

Quality

Reviewers mention positive feedback about quality, noting that the artwork often looks even better than the... See more

Service

Reviewers highlight positive aspects of service, noting that everything was brilliant, efficient, and that... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering system and the helpful... See more

Delivery service

Consumers find delivery service to be efficient, with many noting quick turnaround times, fast dispatch, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sadly lost our beloved labradoodle Lando at only 6 years old to an unexpected medical emergency. I wanted to find a picture frame that offered several photos slots as well as a fitting tribute to o... See more

Rated 5 out of 5 stars

This company is great! Ordered my 3rd canvas and it is gorgeous! Captures my dog in her favourite environment! So pleased and will be back as I have another couple of canvases I want done very soon! C... See more

Rated 5 out of 5 stars

I highly recommend using Printing Bee based on my recent experience. From start to finish the customer service has been excellent and as for the finished product? Wow, it is even better than I had hop... See more

Rated 5 out of 5 stars

The picture that was painted for me was really beautiful. The company contacted me before sending the picture out to me to see if I was happy with it. They sent it out quicker than what I thought so t... See more


Company details

  1. Gift Shop
  2. Interior Designer

Written by the company

Home of the Diamond Dust Glitter Canvas. Create canvases for your family & friends, our high quality, affordable canvases are available for you to buy online today


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

511 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(511)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering was quick and simple

Ordering was quick and simple. Inexpensive. The result was a beautiful watercolour taken from a photo of our dog who had very recently passed. My wife loved it. We all loved it. 10/10

23 April 2025
Unprompted review
Printing Bee logo

Reply from Printing Bee

Thank you so much—we're truly honored to have created something meaningful for your family.

Rated 2 out of 5 stars

Spelling mistake and false advertising

I was really disappointed with my order. The plaque arrived with a spelling mistake, and the item was described as a “glass plaque” when it’s actually plastic. I contacted the seller, and while they did offer a refund or a corrected version, I was surprised that I had to choose between the two when both the misprint and misleading product description were their responsibility.

The customer service was polite, but I didn’t feel the resolution matched the level of the issue. I wouldn’t order again.

11 April 2025
Unprompted review
Printing Bee logo

Reply from Printing Bee

Thanks for your feedback. We're sorry the item didn’t arrive as expected. A choice between a refund or a corrected item was offered as a standard resolution, and we aimed to address the issue fairly and promptly. We appreciate you sharing your experience.

Rated 1 out of 5 stars

Stay clear of PrintingBee and go to a local

Our cat Tiggy died and I wanted to get something to remember her for my partner as a gift. I sent a picture of her holding her favorite toy in her usual pose and thought that pretty much typified her.

Whilst I was tempted to look more locally at a Tesco's photo printing option as I was in touch with the process, but I was pointed to PrintingBee by someone I trusted.

I went with them ordering a large print costing £49.99, so not cheap. It arrived a few weeks later. It was edited, so that only her head was showing and the whole concept was lost, no pre warning, no draft, no asking, it was just done. There was bleeding of the picture in the canvass and at the top of the frame there was a printing error where they has started to print her name and stopped. It was a very upsetting experience compounded further by the after sales service if that's what you can call it. I asked for a refund and have virtually been ghosted by the organisation.

Absolutely terrible service backed up by terrible customer service. Best keep it local if you want an important picture printed, definitely stay clear of PrintingBee

5 April 2025
Unprompted review
Printing Bee logo

Reply from Printing Bee

Thank you for your feedback, and I'm truly sorry to hear about the loss of your beloved Tiggy. We completely understand how important this gift was to you and how upsetting it must be that it didn’t meet your expectations.

I want to clarify that I have been responding to your messages, and as mentioned in my email, the product you ordered was our best-selling Watercolour Pet Portrait — a hand-drawn digital artwork created by our artists using your pet's photo, as stated in the product description:

“Using your pet's photo, our skilled artists create a digital masterpiece, printed on high-resolution satin premium paper. Perfect as a gift or a cherished keepsake, this contemporary art piece will add a touch of elegance to any home decor.”

The images on our product listing also reflect this style. I understand that you were expecting the original photo to be printed without artistic changes, which is why I offered an alternative option — a canvas print of the original photo — at no additional cost, in hopes of resolving this for you. Unfortunately, you declined that and requested a refund instead, which I also agreed to.

While it's disappointing that you're unhappy with the experience, I do want to gently point out that all the product information was available prior to purchase. Despite this misunderstanding, I’ve still offered multiple solutions to try and make things right for you.

Rated 5 out of 5 stars

Perfect gift!

Perfect gift!

I ordered a framed pet-print from Printing Bee, not only was the ordering process super simple, with a space to write notes to get exactly what you want, the turn-around time was within a few days and the quality of the print is brilliant.

Good quality frame, amazing print quality and colours and customer service team are wonderful. Will order again from this site.

2 April 2025
Unprompted review
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Reply from Printing Bee

Thank you so much for your lovely review! We're thrilled to hear you loved the print and had a great experience — we can't wait to create something special for you again soon!

Rated 5 out of 5 stars

Very fast turnaround

Very fast turnaround, quality is brilliant. Would wholeheartedly recommend.

24 March 2025
Unprompted review
Printing Bee logo

Reply from Printing Bee

Thank you so much! We're glad you were happy with the quality and speed — your recommendation means the world to us!

Rated 5 out of 5 stars

Lovely portrait, better than a photo.

Had a portrait of my late dog done recently. The first draft was not what I wanted, but they replied straight away and I sent another couple of photos and the next draft was just spot on. They have captured her gentle expression and soft hazel eyes perfectly. It’s a lovely picture, and a bit more special than a normal photo. Having it done in the frame was a good choice too. Great company and very good customer service.

20 February 2025
Unprompted review
Printing Bee logo

Reply from Printing Bee

Thank you so much for your thoughtful review! We're really glad we could capture your dog's expression just right and that you’re happy with the final portrait — it was an honour to create something so meaningful for you.

Rated 5 out of 5 stars

lovely company to deal with

I was very impressed with this company, the 1st picture I sent wasnt very good and they asked me if I could send another picture, which I did. I received my print as few days later and was very impressed with it.
Thank you. I would definitely recommend this lovely company.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Dog portraits fabulous

When I received my dog portraits I could not have been happier. They are amazing and look soo good. Fantastic place to use and I will definitely come back.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent painting and service

Sarah was very helpful in advising on the quality of the photo and then sent a draft painting which wasn't quite right as it was of the head only so they re-did it (free of charge) to include the body. Very helpful. Again, I was sent the draft to approve. I asked for delivery to be delayed until a specific week and that was done as well. The painting of our puppy is gorgeous! Very pleased, would recommend!!

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful print

What a wonderful service from this company ,pleasure to do business with my portraits are beautiful ,all family members are made up with them ,probably shouldn’t say this but they even sent me a free A4 print for free , kind regards and i will definitely be ordering more

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Sparkle Canvas

I previously had this picture in a frame , but it didn’t do it any justice.
Having used this company before I had to let printing bee work their magic.
I am so happy with the sparkly canvas .
Thank you 🤩

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Beyond happy with the picture

Beyond happy with the picture . They performed a miracle with the photo I sent. This is a gift and I know the recipients will be over the moon with it.
My advice to any customer is try to send the clearest photo you have as blurred or too distant make the artist life more difficult.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful piece

Beautiful piece, I can’t wait to give this to my best friend for her birthday she will love it. Thank you so much ❤️

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic company!! Excellent value for money and great communication.. They managed to add an extra person into one of my wedding photos and did a fantastic job..
Will definitely be using this company in the future and highly recommend them.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Ordered some digital prints. Great personalised service and excellent pricing. Highly recommend!

25 January 2025
Unprompted review

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