The creation of the wall calendar was simple and very user friendly. My product has arrived albeit I am disappointed that it is an A3 DOUBLE SIDED wall calendar. I obviously was not thorough enough i... See more
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Review summary
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Reviews shaping this summary
The item arrived but I wasnt blown away by the quality. I also raised a complaint with Printerpix as I paid an extra fee to speed up the process and it still took 3 days to make so I’m unsure what I p... See more
Company replied
The print was great, however it was sent in a bubble pocket envelope with no do not bend sticker. As a result the print has creases in it. A piece of card in the envelope or sending in a tube would ha... See more
Company replied
Delivery was good but the packaging for the Calendar was far to small so the calendar was all creased iv tried putting weights on it but that isn’t good !
Company replied
Company details
About Printerpix UK
Written by the company
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Contact info
Capital House, 25 Chapel Street, NW1 5DH, London, United Kingdom
- contactus@printerpix.co.uk
- www.printerpix.co.uk
3.2
Average
47K reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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If I could rate lower I would
If I could rate lower I would. I ordered some prints, they were sent to a wrong address, I spoke with printerpix who said they’d send them again, 6 weeks later I’m still emailing them chasing updates. Don’t order from these guys! Order else where and save yourself the hassle
11 August 2026
Unprompted review
Reply from Printerpix UK
Hi Rianna,
We’re very sorry to hear about your experience and understand how frustrating it must be to have waited six weeks for your replacement while repeatedly following up for updates.
We sincerely apologize for the delay and lack of communication. Our Customer Support team will review your case and get in touch with you directly to check the status of your replacement and assist with resolving the issue.
We appreciate your patience and are sorry for the inconvenience caused.
Kind regards,
Printerpix Support
I bought a voucher which gave me buy…
I bought a voucher which gave me buy one get one free. When I ordered it can up with one book si contacted then immediately saying it should have been two. They didn’t respond until book had arrived and after several attempts to get the second book , I was informed it was up to me to ask for two books. This is not good business as the voucher number was linked to two books. Please be aware the customer service is very hard to deal with and completely unhelpful. I’m going to contact my bank to get a refund for the book I didn’t receive.
19 August 2026
Unprompted review
Reply from Printerpix UK
Hi Lindsay,
We’re sorry for the frustration and confusion regarding your Buy One Get One Free voucher.
We have reviewed the details and can confirm that the voucher was valid for two books. However, the order was placed for only one product, and the voucher cannot be used twice on separate orders.
As a one-time exception, our Customer Support team will get in touch with you to assist with placing the order for the second book.
We sincerely apologize for the inconvenience and appreciate your patience.
Kind regards,
Printerpix Support
False advertising on delivery times
Ordered from this site as the delivery stated delivery on 9th/10th September. The cost was significantly higher than other companies, but as I needed this for a 70th birthday present on 12th September, I went ahead based on the delivery date communicated.
It did not arrive by 10th September. I tracked it using the courier link, and it stated delivery was scheduled for 16th September. I contacted PrinterPrix, which in itself was a challenge, as they do not advertise their contact email address, and the order was not linked when I logged in. I found the email address online and emailed them. Their customer service agent politely apologised, but offered no solution and no offer of compensation based on the false advertising of delivery times on their website. A few back-and-forth emails (with honestly zero customer service skills), and they said it would be escalated to management. I have received no communication since this conversation.
The item was then delivered on 12th September but arrived too late to take to the party. So we have now had to arrange for additional delivery to get it to the recipient.
I would not recommend ordering from this company 1. False advertising on delivery dates & 2. Zero customer service skills.
10 September 2026
Unprompted review
Reply from Printerpix UK
Hi Lisa,
We’re sorry to hear about your experience and understand how disappointing it must have been, especially as the order was intended as a 70th birthday gift.
We have reviewed your order and can confirm that it was placed on 5 September with Standard Delivery and was delivered on Saturday, 12 September at 21:27 by Amazon.
We sincerely apologize for the frustration caused and for the communication issues you experienced while seeking an update.
Kind regards,
Printerpix Support
Extremely disappointed – no parcel and no response
I placed my order on 28 August and was told it had been dispatched on 1 September. Since then, I have received no further update and still have not received my order.
I have contacted the company twice through their website and also by email, but have received no response whatsoever.
Evri’s tracking information states that the shipment information has been received but that the parcel is still with the sender, which makes the lack of communication from the company even more frustrating.
The posters were ordered specifically for an event, so the delay has already caused significant inconvenience. However, what is most disappointing is that I seem to have no way of contacting the company to find out where my parcel is or arrange a refund.
I completely understand that delays can happen, but ignoring repeated attempts from a customer to resolve an issue is unacceptable. At this point, I simply want an explanation and either my order delivered immediately or a full refund.
I would not recommend ordering based on my experience so far.
28 August 2026
Unprompted review
Reply from Printerpix UK
Hi Ash,
We’re sorry to hear about your experience and understand how frustrating the delay and lack of communication must have been, especially as the posters were needed for an event.
We have checked your order 46281720 and can confirm that it was successfully delivered by Evri on Wednesday, 16 September at 14:30.
We sincerely apologize for the delay and for the difficulty you experienced while trying to get an update from our team. We understand the inconvenience this caused and appreciate your patience.
Kind regards,
Order number 46281766
Order number 46281766
AVOID THIS BUSINESS AT ALL COSTS!
Almost three weeks ago I placed an order with this company to have some images printed for a family member as a gift for their birthday. On Tuesday 1st September my order was allegedly shipped and showing on EVRI as “we’re expecting it” ever since. EVRI claim they have not received my order.
I have gone around and around in circles. You speak to a different customer service advisor each time, with each of them saying they will “investigate” and never get back to you. More recently, an advisor informed me that if I confirmed my address they would send out a replacement - over 24h later, and I have not received any further correspondence to state they will send the replacement.
The level of service provided by this business is frankly disgusting. Unless you want to pay for items you will never receive, don’t use this company. Absolutely appalling service and it seems I am not the only one who has had an awful experience with this business.
Do not use
12 September 2026
Unprompted review
Reply from Printerpix UK
Hi Gabriella,
We’re sorry to hear about your experience and understand how frustrating it must have been to wait for your order and repeatedly contact our Customer Support team without receiving a clear update.
We have checked your order 46281766 and can confirm that it was successfully delivered by Evri on Wednesday, 16 September at 01:19.
We sincerely apologize for the delay and the lack of communication while you were waiting for your order. We understand the inconvenience this caused, especially as the prints were intended as a birthday gift.
Kind regards,
Printerpix Support
Printerpix customer service
I have contacted this company on several occasions over the last few weeks regarding a damage purchase. They have responded on trustpilot with all sorts of assurances but have yet to replace my damage goods. I have resorted to this site in order to garner a response from them. Utterly fed up with the lack of customer service and will never use them again
12 September 2026
Unprompted review
Reply from Printerpix UK
Hi Frank,
We’re very sorry to hear about your experience and understand how frustrating it must be to have been waiting for a replacement after repeatedly contacting us.
Unfortunately, we have not been able to locate your order details from the information provided in this review. Please contact us at contactus@printerpix.com with your order number and clear photos of the damaged product. Our Customer Support team will review your case and assist you further.
We sincerely apologize for the delay, lack of communication, and inconvenience caused.
Kind regards,
Printerpix Support
I'm so disappointed
I'm so disappointed. My dog passed away in August and I wanted to get a beautiful print done of her. I sent the image i wanted, paid, got order confirmation and then zero. I've emailed them twice and they never responded. Very dissatisfied
24 August 2026
Unprompted review
Reply from Printerpix UK
Hi Paula,
We’re truly sorry to hear about your experience, especially as this order was for a very meaningful memory of your dog. We understand how disappointing it must be to receive your order confirmation and then not receive any further update despite contacting us.
We sincerely apologize for the lack of communication. Our Customer Support team will review your case and get in touch with you directly to assist with your order and work towards a resolution.
Kind regards,
Printerpix Support
Do not use them
Do not use them! I had a large A1 photo printed. It came out much darker than the original image. It took them weeks to respond to my message and claim there's nothing wrong with it so weren't going to do anything. Even the photographer who took the original image has commented on it having seen it on display. I'm now having to go elsewhere to get a reprint. Avoid!!!
1 August 2026
Unprompted review
Reply from Printerpix UK
Hi je,
We’re very sorry to hear that the A1 photo print did not meet your expectations and that you experienced a long delay in receiving a response from our Customer Support team.
Unfortunately, we have not been able to locate your order details from the information provided in this review. Please contact us at contactus@printerpix.com with your order number and clear photos of the print you received so our Customer Support team can review the quality concern and assist you further.
We sincerely apologize for the inconvenience and disappointment caused.
Kind regards,
Printerpix Support
Awful experience I wouldn't recommend…
Awful experience I wouldn't recommend ordering from this company, may even be a scam You cant contact them via telephone only email to which they have stopped replying. I ordered an item for my partners 40th birthday rush delivery paid extra money, ordered 14 days ago and haven't recieved yet have requested refund to which I'm being ignored and just told its wirh the courier not good enough. Stay away.
1 September 2026
Unprompted review
Reply from Printerpix UK
Hi Marco,
We’re very sorry to hear about your experience and understand how frustrating it must be to wait for an order that was intended as an important 40th birthday gift, especially after paying for rush delivery.
Unfortunately, we have not been able to locate your order details from the information provided in this review. Please contact us at contactus@printerpix.com with your order number and the email address used to place the order. Our Customer Support team will review the delivery and refund concerns and assist you further.
We sincerely apologize for the lack of communication and inconvenience caused.
Kind regards,
Printerpix Support
Horrendous service
Horrendous service, ordered something on 28/08, got dispatched on 01/09 and there still has been no update, no way to contact them you can only join a chat with a bot who raises a ticket for you but I haven’t heard a thing. I ordered within plenty of time and now this isn’t going to be resolved before my event - useless scammers
11 September 2026
Unprompted review
Reply from Printerpix UK
Hi Taigen,
We’re sorry to hear about your experience and understand how frustrating it must have been to wait for your order without receiving clear tracking updates or a response from our team.
We have checked the order status and can confirm that your order was successfully delivered on Wednesday, 16 September.
We sincerely apologize for the delay and lack of communication, particularly as you had ordered in advance for an important event. We understand the inconvenience this caused and appreciate your patience.
Kind regards,
Printerpix Support
Unfortunately it took over 2 months to…
Unfortunately it took over 2 months to get anyone to properly respond to my issue, so I was disappointed with that aspect of the Printerpix service and it seemed to take a bad review on this site to get someone to look at it but once it was picked up by Andrew it was dealt with very efficiently and successfully. I was so pleased that he was able to resolve the issue and he couldn't have been more helpful. Thank you.
11 September 2026
Unprompted review
Poor customer service
The book has been printed incorrectly. I have tried on numerous occasions to rectify the issue. All the customer service team do is send me a link showing me what I ordered. If only I got what I ordered. I would be very happy. The inside pages have been inserted upside down so all images are the wrong way
10 August 2026
Unprompted review
Reply from Printerpix UK
Hi Lynne,
We’re very sorry to hear that your photo book was printed incorrectly, with the inside pages inserted upside down. We understand how frustrating it must be to repeatedly contact customer support without receiving the help you expected.
Our Customer Support team will review your case and get in touch with you directly to investigate the printing issue and work towards an appropriate resolution.
We sincerely apologize for the inconvenience and disappointment caused.
Kind regards,
Printerpix Support
Absolutely awful experience
Absolutely awful experience, item never arrived and it is impossible to actually communicate with a human. No response to emails so I'm stuck in a cycle of trying to communicate with an AI chatbot on their website that tries to avoid providing any assistance, to then say its been referred and I'll receive an email that never comes. Tracking says passed to courier, courier states never received it. The icing on the cake is the chatbot suggesting I am only eligible for a partial refund, if at all, due to the item being made to order! Lots of other companies online offering the same type of services, if you value your sanity, place your order elsewhere.
1 September 2026
Unprompted review
Reply from Printerpix UK
Hi Robert,
We’re very sorry to hear about your experience and understand how frustrating it must be to have an order that has not arrived, especially after trying repeatedly to contact our team.
We apologize for the lack of communication and the confusion regarding the refund information provided. Our Customer Support team will review your case and get in touch with you directly to investigate the delivery issue and assist with an appropriate resolution.
We sincerely apologize for the inconvenience and disappointment caused.
Kind regards,
Printerpix Support
SCAM SCAM SCAM
SCAM SCAM SCAM! DO NOT ORDER!!! Order £61 worth of prints and they’ve not arrived!! They said they’ve sent them out but spoke to Evri who have said they have not even received the parcel!! SCAM SCAM SCAM!!
9 September 2026
Unprompted review
Reply from Printerpix UK
Hi Kiera,
We’re very sorry to hear that your order has not arrived and understand how frustrating it must be to receive conflicting information regarding the shipment.
We apologize for the inconvenience caused. Our Customer Support team will review your order and get in touch with you directly to investigate the delivery status and assist with an appropriate resolution.
We sincerely apologize for the disappointment and appreciate your patience.
Kind regards,
Printerpix Support
Right ive ordered
CO41F10232 Right ive ordered a costumised pillow and I received the pillow reversed even the text , tried contacting and everything but no one is replying which is a bit concerning tried to contact and send emails on multiple occasions asking for a refund
3 September 2026
Unprompted review
Reply from Printerpix UK
Hi Melissza,
We’re very sorry to hear that your customized pillow was received with the design and text reversed. We understand how disappointing this must be, especially after making several attempts to contact us regarding a refund.
We’ve noted your order details, and our Customer Support team will review your case and get in touch with you directly to assist with the issue and your refund request.
We sincerely apologize for the inconvenience and lack of communication.
Kind regards,
Printerpix Support
Ordered a cushion
Ordered a cushion . Photos not as per preview and cut people out of photo. Rubbish customer services done two online chats just tell me to wait for email which has not arrived . No solution. Please avoid.
20 August 2026
Unprompted review
Reply from Printerpix UK
Hi Sharon,
We’re sorry to hear about your disappointment with the cushion and understand your concerns regarding the images being cropped.
We have reviewed your order and verified that the cushion was printed exactly according to the project submitted. We can see that there was not enough space around the edges of the design. For cushions, the edges are used for the stitching area, so any images or text positioned too close to the edge may be affected during production.
We understand that this may not have been what you expected, and we’re sorry for the frustration caused. When creating a cushion design, it is important to leave sufficient space around the edges to ensure that important parts of the image or text are not affected by the stitching area.
Kind regards,
Printerpix Support
Terrible customer service and delivery
Terrible customer service and delivery.
Original order was lost, agreed to a replacement that was sent, it was delayed by courier again, then eventually arrived bent, dented and creased. Contacted for refund but proceed without agreement to send another replacement. Will not be ordering again
9 September 2026
Unprompted review
Reply from Printerpix UK
Hi Emma,
We’re very sorry to hear about your experience with the delivery and the condition of the replacement when it arrived. We completely understand your frustration after experiencing repeated delays and then receiving a damaged item.
We also apologize for the inconvenience caused by the replacement being arranged without the resolution you were expecting. Our Customer Support team will review your case and get in touch with you directly to assist with your refund request.
We sincerely apologize for the disappointment and inconvenience caused.
Kind regards,
Printerpix Support
If I could give them no stars I would…
If I could give them no stars I would paid over £21 for a rush order. Was told it had been sent to evri. Evri then confirmed they haven’t received it. I’ve then spent 6 days trying to contact them getting generic replies. Then emails constantly asking for my order. No order, no refund and no real person to speak too. Complete scam. Do not use these scammers
30 August 2026
Unprompted review
Reply from Printerpix UK
Hi Jamie,
We’re very sorry to hear about your experience and understand how frustrating it must be to have paid for a rush order, only to face delivery issues and difficulty receiving a clear response from our team.
We sincerely apologize for the lack of communication and the inconvenience caused. Our customer support team will review your case and get in touch with you directly to investigate the delivery issue and assist with an appropriate resolution.
We understand your frustration and are sorry we’ve let you down on this occasion.
Kind regards,
Printerpix Support
Annoying
Annoyingly, I noticed a few mistakes immediately after submitting my order. I asked if the order could be stopped and ammended, but i was advised this was not an option (I believe by a bot). I also found myself unable to edit it in 'my projects'. I wanted to correct the mistakes and understand how to transfer the exact contents to a cheaper softcover book. The emailed advice wasn't helpful and I found it impossible to speak to a human and get some support. I know these days poor, inaccessible and automated customer service is standard, but it still drives me mad!!!!
7 September 2026
Unprompted review
Reply from Printerpix UK
Hi Sarah,
We’re sorry to hear about your experience and understand how frustrating it must have been to notice mistakes after placing your order and then have difficulty getting the support you needed.
As outlined in our Terms and Conditions, once an order has been placed, it cannot be stopped, cancelled, or modified, as it may be sent to production immediately. We provide a preview option before the product is added to the cart so customers can carefully review the design and content before completing the order.
We understand your concerns regarding the editing and product options, and we’re sorry that the information provided was not as helpful as expected.
Kind regards,
Printerpix Support
Nothing turned up no customer service
I ordered a frame for over £100 at the start of Aug, it never arrived, never even got to Evri, I have emailed and emailed, talked to the online chat and got absolutely nowhere. No response, just chat bot messages saying I’m sorry and they will raise a ticket. Will need to talk to my bank now.
Still going around in circles keep getting emails saying they are looking into it, or want me to confirm my address which I have done 3 times, do I want them to raise a ticket. Evri never received the item!
Update 23.09.26
emails stopped and never turned up, gave up, absolutely terrible
9 August 2026
Unprompted review
Reply from Printerpix UK
Hi Emma,
We’re very sorry to hear that your order has not arrived and that you have been unable to get the support you needed despite contacting us several times.
We understand how frustrating it must be to have waited since the start of August without receiving your order or a clear update. Our Customer Support team will review your case and get in touch with you directly to investigate the delivery issue and work towards an appropriate resolution.
We sincerely apologize for the lack of communication and inconvenience caused.
Kind regards,
Printerpix Support
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